Technical Customer Support Specialist – Advanced Data & Technology Solutions for Energy, Agriculture & Weather Industries

About brighthush

At brighthush, we are pioneers in delivering real‑time data, analytics, and technology solutions that empower leaders across the energy, agriculture, and weather‑driven sectors to make faster, smarter decisions. Our mission is to transform complex data streams into actionable insights that drive operational excellence, sustainability, and profitability. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is the place where technology meets impact.

Why Join brighthush?

Working at brighthush means you’ll be part of a dynamic team that tackles some of the most pressing challenges in the world’s most critical industries. You’ll collaborate with data scientists, software engineers, and field experts to deliver solutions that help farmers optimize yields, energy companies reduce downtime, and weather agencies improve forecasting accuracy. Our remote‑first approach gives you the flexibility to work from anywhere in the United States while staying connected to a vibrant community of professionals who are passionate about technology and service.

What We’re Looking For

We’re seeking a highly motivated, detail‑oriented Technical Customer Support Specialist who thrives in a fast‑paced environment. If you have a knack for troubleshooting, excellent communication skills, and a passion for helping customers succeed, you’ll fit right in. This role is ideal for recent graduates, career changers, or seasoned support professionals looking to elevate their career in a technology‑driven, customer‑centric organization.

Key Responsibilities

• Customer Interaction & Issue Resolution: Serve as the first line of support for our global customer base, diagnosing and resolving technical issues related to data ingestion, format conversion, and delivery pipelines.
• Case Management: Log, track, and document all support tickets in our Salesforce instance, ensuring accurate and timely updates for internal stakeholders and customers.
• Technical Troubleshooting: Analyze logs, error messages, and system metrics to isolate root causes, leveraging knowledge of CSV, XML, EDI, FTP, and SFTP protocols.
• Process Improvement: Identify recurring patterns or bottlenecks in support workflows and collaborate with engineering and product teams to implement automated solutions or knowledge base enhancements.
• Knowledge Sharing: Contribute to the creation and maintenance of internal documentation, FAQs, and training materials that empower both customers and teammates.
• Cross‑Functional Collaboration: Work closely with Sales, Implementation, and Engineering teams to ensure seamless handoffs and a unified customer experience.
• Continuous Learning: Stay current with emerging data formats, industry standards, and best practices in data delivery and support operations.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in Computer Science, Information Technology, or a related field is a plus.
• Minimum of 1–2 years of customer support or technical support experience, preferably in a data‑centric or SaaS environment.
• Strong verbal and written communication skills in English, with the ability to explain complex technical concepts to non‑technical audiences.
• Proficiency in troubleshooting and diagnosing issues involving data formats (CSV, XML, EDI) and file transfer protocols (FTP, SFTP).
• Experience using Salesforce or similar CRM platforms for ticketing and case management.
• Excellent organizational skills, with a proven track record of managing multiple priorities and meeting deadlines.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience with data integration tools or ETL platforms (e.g., Talend, Informatica, MuleSoft).
• Knowledge of cloud services (AWS, Azure, GCP) and related data delivery mechanisms.
• Familiarity with industry standards such as ASTM, ISO, or sector‑specific data protocols.
• Previous exposure to the energy, agriculture, or weather sectors.
• Certifications in ITIL, CompTIA A+, or related fields.

Skills & Competencies

• Technical Aptitude: Comfortable navigating command‑line interfaces, interpreting log files, and using debugging tools.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose actionable solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting customer relationships.
• Collaboration: Strong teamwork skills, with a willingness to share knowledge and support peers across functions.
• Adaptability: Thrive in a rapidly evolving environment, quickly learning new tools and processes.
• Time Management: Prioritize tasks effectively, ensuring high‑quality support while meeting SLA targets.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Technical Customer Support Specialist, you’ll have the opportunity to:

• Progress into senior support roles, such as Lead Support Engineer or Support Manager.
• Transition into technical product roles, including Solutions Architect, Product Manager, or Data Engineer.
• Participate in cross‑functional projects that expose you to engineering, sales, and product strategy.
• Access a robust learning ecosystem, including online courses, certifications, and mentorship programs.
• Attend industry conferences and workshops to stay ahead of emerging trends in data technology.

Work Environment & Culture

brighthush’s remote‑first culture empowers you to work from the comfort of your home while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools such as Slack, Microsoft Teams, and Confluence.
• Flexible work hours that accommodate different time zones and personal commitments.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Regular virtual social events, hackathons, and wellness initiatives.

Compensation & Benefits

We offer a competitive salary range of USD 42,640 – 56,160 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• 401(k) plan with company matching.
• Generous paid time off (PTO) and paid holidays.
• Tuition reimbursement for approved courses and certifications.
• Health, dental, and vision insurance plans.
• Employee assistance program (EAP) and mental health resources.
• Wellness stipend and access to virtual fitness classes.
• Annual performance bonuses and recognition programs.

Location & Commitment

This is a full‑time, remote position based in Omaha or any location within Nebraska. You will be expected to maintain a reliable internet connection and be available during core business hours (9:00 AM – 5:00 PM CST) to support our U.S. and international customers.

How to Apply

Ready to join a team that’s redefining data solutions for critical industries? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this position at brighthush

Closing Statement

At brighthush, we’re not just building technology; we’re building a community of innovators who are passionate about making a tangible difference. If you’re driven by curiosity, committed to excellence, and eager to grow in a supportive, forward‑thinking environment, we want to hear from you. Join us and help shape the future of data‑driven decision making across the globe.