Top Seller Customer Support Specialist – Multilingual E‑Commerce Support & Seller Success at brighthush

About brighthush

brighthush is a leading global e‑commerce marketplace that empowers millions of buyers and sellers worldwide to connect, transact, and thrive. With a mission to democratize commerce, brighthush has built a vibrant ecosystem that blends cutting‑edge technology, data‑driven insights, and a customer‑centric culture. Whether you’re a seasoned entrepreneur or a first‑time seller, brighthush provides the tools, resources, and community support you need to grow your business and reach new markets.

Our platform is more than a marketplace; it’s a global community that celebrates diversity, innovation, and resilience. At brighthush, we believe that every seller deserves a fair chance to succeed, and every customer deserves a seamless, trustworthy shopping experience. That’s why we’re constantly evolving our services, expanding into new regions, and investing in the people who make it all possible.

Why Join brighthush?

As a member of the brighthush team, you’ll be part of a fast‑moving, high‑impact organization that values creativity, collaboration, and continuous learning. We offer:

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision plans
• Flexible work arrangements, including fully remote options for qualified candidates in Malaysia or Petaling Jaya
• Generous paid time off and a supportive parental leave policy
• Access to a global network of experts, mentors, and peer communities
• Ongoing professional development through workshops, certifications, and tuition reimbursement
• Employee stock‑option plans and long‑term incentive programs

At brighthush, we celebrate diversity and are committed to building an inclusive environment where every voice is heard and every talent can flourish.

Role Overview

We’re looking for a highly motivated Top Seller Customer Support Specialist to join our Seller Success team. In this role, you will be the primary point of contact for our top‑tier sellers, ensuring they receive timely, accurate, and personalized support. You will collaborate closely with cross‑functional stakeholders—including product, engineering, and marketing—to resolve complex inquiries, drive process improvements, and help sellers maximize their revenue potential.

As a bilingual professional fluent in Mandarin and English, with reading proficiency in Cantonese, you will bridge language gaps and provide culturally relevant assistance to our diverse seller base. Your strong communication skills, problem‑solving mindset, and teamwork orientation will be essential in delivering an exceptional seller experience.

Key Responsibilities

• Seller Support & Relationship Management – Act as the trusted advisor for top sellers, addressing inquiries, troubleshooting issues, and providing proactive guidance on best practices.
• Issue Resolution & Escalation – Investigate and resolve complex seller problems, coordinate with internal teams, and ensure timely follow‑up and closure.
• Stakeholder Collaboration – Partner with product, engineering, and marketing to communicate seller feedback, influence feature development, and drive continuous improvement.
• Data Analysis & Reporting – Monitor seller performance metrics, identify trends, and generate actionable insights to support strategic decision‑making.
• Process Optimization – Contribute to the design and refinement of support workflows, knowledge bases, and self‑service resources to enhance efficiency.
• Training & Enablement – Develop and deliver training materials, webinars, and workshops to empower sellers with the knowledge they need to succeed.
• Community Engagement – Participate in seller forums, social media groups, and events to strengthen relationships and gather real‑time feedback.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 2–3 years of customer service or e‑commerce experience, preferably in a seller‑support or marketplace environment.
• Fluency in Mandarin and English; reading proficiency in Cantonese is required.
• Strong written and verbal communication skills in both languages.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Demonstrated ability to work collaboratively in a cross‑functional team.
• Excellent problem‑solving skills and a proactive, solution‑oriented mindset.
• High level of professionalism, integrity, and customer focus.

Preferred Qualifications

• Experience with CRM or ticketing systems (e.g., Zendesk, Freshdesk).
• Knowledge of e‑commerce platform operations, seller policies, and marketplace analytics.
• Experience in a remote work environment with strong self‑management and time‑management skills.
• Background in data analysis or experience with SQL, Tableau, or similar tools.
• Previous exposure to the Malaysian or Southeast Asian market dynamics.

Skills & Competencies

• Communication – Clear, concise, and empathetic communication across multiple channels.
• Analytical Thinking – Ability to interpret data, identify patterns, and recommend actionable solutions.
• Customer‑Centric Mindset – Passion for delivering outstanding service and building lasting relationships.
• Adaptability – Comfortable navigating ambiguity and adjusting to evolving priorities.
• Collaboration – Proven track record of working effectively with diverse teams and stakeholders.
• Technical Proficiency – Comfortable using technology to streamline processes and enhance productivity.
• Leadership Potential – Demonstrated initiative and the ability to mentor junior team members.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Top Seller Customer Support Specialist, you will have the opportunity to:

• Progress to senior support roles, such as Senior Seller Success Manager or Team Lead.
• Transition into product management, operations, or data analytics roles based on your interests.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, workshops, and webinars to stay ahead of market trends.
• Earn certifications in customer experience, data analysis, or e‑commerce best practices.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere in Malaysia or Petaling Jaya while staying connected to a global team. We foster a collaborative environment where ideas are shared openly, and innovation is celebrated. Regular virtual town halls, team‑building events, and cross‑departmental hackathons keep our culture vibrant and engaging.

We value work‑life balance and encourage you to set boundaries, take breaks, and pursue personal interests. Our inclusive policies ensure that every team member feels respected, heard, and empowered to contribute their best.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans.
• Flexible paid time off, including vacation, sick leave, and personal days.
• Parental leave and family‑support programs.
• Employee stock‑option plans and long‑term incentive programs.
• Professional development budget for courses, certifications, and conferences.
• Wellness initiatives, including virtual fitness classes and mental health resources.

How to Apply

If you are passionate about empowering sellers, thrive in a fast‑paced environment, and want to make a tangible impact on a global marketplace, we want to hear from you. Submit your application through the link below and join the brighthush team in shaping the future of e‑commerce.

Apply to this job

Join brighthush Today!

At brighthush, you’ll be part of a mission‑driven organization that is redefining how people buy and sell online. Your expertise will help thousands of sellers succeed, and your contributions will shape the next generation of marketplace innovation. If you’re ready to take the next step in your career and join a team that values growth, creativity, and impact, apply now and become a key player in our global success story.