Vice President of Strategic Operations
Company Description
Sundancer Jewelry Company is an animation-focused organization headquartered in Albuquerque, New Mexico, United States. Located at 5921 Office Blvd NE, the company operates within the creative media and animation space, producing visual content that blends artistry and storytelling. Team members collaborate across disciplines to deliver high-quality animated work to a diverse client base. The company values innovation, reliability, and strong operational foundations to support its creative output. Role Description The Vice President of Strategic Operations is a full-time, remote leadership role responsible for overseeing operational performance and long-term strategic initiatives across the organization. This position leads the design and execution of operational processes, aligns business goals with day-to-day activities, and ensures P&L targets are met while supporting sustainable growth. The role includes driving strategic planning cycles, managing cross-functional projects, and optimizing workflows to enhance efficiency and service delivery. The Vice President partners with senior leadership to set priorities, establishes performance metrics, and promotes a culture of continuous improvement. Ongoing responsibilities also involve monitoring customer service standards, identifying operational risks and opportunities, and providing clear, data-driven guidance to teams and stakeholders.
Qualifications
Strong Operations Management skills with experience building, optimizing, and scaling processes across multiple teams. Proven P&L Management expertise, including budgeting, forecasting, and financial performance analysis. Background in Customer Service leadership, with the ability to define service standards and improve client experience. Advanced Strategic Planning capabilities, including setting long-term objectives, developing roadmaps, and aligning resources. Robust Project Management skills to lead complex, cross-functional initiatives from inception through completion. Demonstrated senior leadership experience, preferably in animation, media, or related creative industries. Excellent analytical, problem-solving, and decision-making abilities, supported by strong data interpretation skills. Clear and effective communication skills, with the ability to influence stakeholders at all levels in a remote environment. Experience managing distributed or remote teams and driving results in a virtual work setting. Bachelor’s degree in Business, Operations Management, Finance, or a related field; advanced degree (MBA or similar) is beneficial.