Customer Success Specialist – Remote (Türkiye) – Client Relationship Champion at brighthush

About brighthush

brighthush is a leading B2B marketing and public‑relations powerhouse that empowers enterprise software, healthcare technology, professional services, and manufacturing brands to accelerate growth, sharpen market positioning, and unlock measurable ROI. By weaving strategic content, earned media, and social amplification into a single, data‑driven narrative, we help our clients influence discerning buyers, shorten sales cycles, and achieve double‑digit growth. Our work has been spotlighted in Forbes, Fast Company, Ad Age, and The Wall Street Journal, and we consistently deliver tangible results for our clients across the globe.

We are a culture of curiosity, collaboration, and relentless pursuit of excellence. Our teams thrive on creativity, agility, and a shared commitment to putting the customer first. Whether you’re a seasoned strategist or a fresh talent, you’ll find a supportive environment that encourages experimentation, rewards ownership, and celebrates success.

Role Overview

As a Customer Success Specialist at brighthush, you will be the primary voice of our clients, ensuring they feel heard, supported, and empowered throughout their partnership with us. This role is not a sales position; it is a relationship‑building, problem‑solving, and experience‑enhancing mission. You will proactively identify concerns before they become obstacles, coordinate cross‑functional solutions, and champion client advocacy. Your work will directly influence client satisfaction, retention, and the overall health of our business.

Key Responsibilities

• Client Relationship Management: Serve as the main point of contact for existing clients through scheduled phone and Zoom meetings, ensuring consistent, high‑quality communication.
• Regular Check‑Ins: Conduct structured client check‑ins to gather feedback, assess satisfaction, and uncover opportunities for upsell or cross‑sell.
• Issue Identification & Resolution: Actively listen to client concerns, diagnose problems early, and collaborate with internal teams (Account Management, PR, Operations, Leadership) to deliver timely, effective solutions.
• Advocacy & Follow‑Up: Champion client needs within brighthush, track action items, and keep clients informed throughout the resolution process.
• Client Voice & Advocacy: Encourage satisfied clients to share testimonials, reviews, and participate in case studies that showcase their success.
• Sentiment & Health Tracking: Monitor customer sentiment, maintain detailed CRM notes, and track overall client health metrics to anticipate churn risks.
• Process Improvement: Identify gaps in the customer experience, propose enhancements, and collaborate with cross‑functional teams to implement best practices.
• Collaboration & Knowledge Sharing: Work closely with Account Managers, PR strategists, and Operations to ensure a seamless, integrated client journey.

Essential Qualifications

• Minimum of 2 years in Customer Success, Customer Support, Client Services, Hospitality, or a comparable customer‑facing role.
• Fluent in English, with exceptional written and verbal communication skills.
• High emotional intelligence, empathy, and confidence in handling conversations over phone and Zoom.
• Strong organizational skills, meticulous follow‑up, and acute attention to detail.
• Calm, professional, and solution‑oriented demeanor when addressing challenging client situations.
• Self‑motivated, proactive, and comfortable managing multiple client relationships simultaneously.
• Experience with CRM or project management tools (e.g., Salesforce, HubSpot, Asana) is a plus.

Preferred Experience

• Experience working with US‑based clients or in a global context.
• Background in a marketing agency, PR agency, SaaS, or digital services environment.
• Knowledge of customer satisfaction, retention strategies, and online review generation.
• Proven track record of coordinating with multiple internal teams to resolve client issues.

Skills & Competencies

• Communication Excellence: Ability to articulate complex ideas clearly and concisely, both verbally and in writing.
• Active Listening: Keen ear for client needs, pain points, and feedback.
• Problem‑Solving: Analytical mindset to diagnose issues and devise creative solutions.
• Relationship Building: Talent for fostering trust, loyalty, and long‑term partnerships.
• Project Management: Capacity to juggle multiple priorities, set realistic timelines, and deliver on commitments.
• Adaptability: Comfortable navigating ambiguity and shifting client expectations.
• Collaboration: Team player who thrives in cross‑functional environments.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and unlocking potential. As a Customer Success Specialist, you will:

• Progress into senior client‑success roles, such as Senior Customer Success Manager or Director of Client Experience.
• Gain exposure to strategic account management, product development, and marketing strategy.
• Participate in leadership‑level workshops, industry conferences, and continuous learning programs.
• Receive mentorship from seasoned professionals who are passionate about client success.
• Contribute to the evolution of our customer‑success framework, influencing company‑wide best practices.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative team. We value:

• Customer First: Every decision is guided by the client’s best interest.
• Ownership: We take responsibility for outcomes and celebrate successes together.
• Communication: Transparent, proactive, and thoughtful dialogue is the norm.
• Positive Attitude: Energy, empathy, and professionalism define our interactions.
• Continuous Improvement: We constantly refine processes to deliver superior value.
• Collaboration: Great experiences are built by cross‑functional teamwork.

Our remote setup includes flexible hours, a stipend for home‑office equipment, and regular virtual team‑building events. We also host quarterly in‑person retreats for deeper connection and skill development.

Compensation & Benefits

While the exact salary range is tailored to experience and market conditions, we offer a competitive base pay that reflects the value you bring to brighthush. In addition to a robust benefits package, you will enjoy:

• Health, dental, and vision insurance (including telehealth options).
• Generous paid time off and a flexible holiday policy.
• Professional development budget for courses, certifications, and conferences.
• Equity or profit‑sharing opportunities aligned with company performance.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual performance bonuses and recognition awards.

How to Apply

Ready to join a dynamic team that values client success and continuous growth? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Success Specialist role at brighthush. We look forward to learning how your passion for building relationships can elevate our client experience.

Conclusion

At brighthush, you will play a pivotal role in shaping the future of our clients’ success stories. Your dedication to proactive communication, problem resolution, and relationship building will directly influence client satisfaction, retention, and advocacy. If you thrive in a fast‑paced, collaborative environment and are eager to make a tangible impact, we encourage you to apply today and become a key driver of our continued growth and client excellence.