Associate Customer Success Manager – brighthush AI‑Powered Business Information Solutions (Remote – United States)

Why brighthush?

At brighthush, we are on a mission to transform the way organizations access, interpret, and act on data. Our suite of intelligent, AI‑enhanced information platforms empowers businesses, media outlets, non‑profits, government agencies, and academic institutions to uncover actionable insights faster than ever before. By combining a massive, enriched data universe with cutting‑edge machine learning, we enable our customers to make confident, performance‑driving decisions that shape industries and improve lives.

Joining brighthush means becoming part of a global family of innovators who are passionate about data, technology, and the people who use them. Whether you are helping a small startup discover market trends or guiding a multinational corporation through complex regulatory landscapes, you will be at the forefront of a data‑driven revolution.

Role Overview – Associate Customer Success Manager

We are seeking a dynamic, customer‑obsessed Associate Customer Success Manager to join our fully remote team serving the United States (Florida, Georgia, Kentucky, North Carolina, Ohio, Texas, and beyond). In this role, you will be the trusted advisor for our post‑sale customers, driving engagement, adoption, and long‑term success with brighthush’s AI‑powered business information solutions. You will design and deliver tailored training, enablement programs, and strategic guidance that help clients unlock the full value of our platform, accelerate ROI, and confidently navigate the evolving AI landscape.

Key Responsibilities

• Post‑sale Engagement: Own the customer journey after the contract is signed, ensuring high adoption rates and sustained usage across assigned accounts.
• Tailored Training Delivery: Design and conduct industry‑specific, role‑based training sessions that demonstrate how brighthush solutions solve real‑world challenges.
• Customer Advocacy & Relationship Building: Develop deep relationships with decision‑makers, influencers, and end‑users to become the go‑to resource for product expertise and strategic advice.
• Change Management & Enablement: Lead change‑management initiatives, create best‑practice playbooks, and champion internal champions who amplify adoption within client organizations.
• AI‑Driven Insight Delivery: Translate AI‑generated analytics into actionable recommendations, helping clients understand emerging trends and how to apply them.
• Data‑Driven Account Management: Leverage analytics to prioritize accounts by risk and opportunity, identify growth potential, and proactively manage health scores.
• Product Feedback Loop: Capture client feedback, collaborate with product teams, and influence roadmap decisions to ensure the platform evolves with market needs.
• Automation & Scale: Use AI tools to automate research, draft communications, and streamline routine tasks, allowing you to focus on high‑impact strategic activities.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, Product, and Engineering to align on customer goals and deliver a seamless experience.
• Reporting & Documentation: Maintain accurate records in CRM and Success platforms, track key performance indicators, and report on adoption metrics.

Essential Qualifications

• Minimum 2‑3 years of professional experience in Customer Success, Sales, Consulting, or a related business‑focused role.
• Proven consultative approach with a track record of uncovering client needs and delivering solutions that drive measurable outcomes.
• Strong oral and written communication skills, including the ability to present complex concepts to diverse audiences.
• Demonstrated ability to quickly master new technology platforms and translate technical features into business value.
• Experience working in a team‑oriented environment and collaborating across functional boundaries.
• Excellent time‑management, organizational, and multitasking abilities.
• Comfort navigating ambiguity and tailoring strategies for varied stakeholder groups, especially within fast‑evolving AI contexts.
• Genuine curiosity about artificial intelligence and a passion for helping clients adopt AI‑driven solutions.

Preferred Qualifications & Skills

• Experience with small‑ to midsize business customers, understanding their unique constraints and growth drivers.
• Hands‑on experience with CRM and Customer Success platforms such as Salesforce, Gainsight, ChurnZero, or similar tools.
• Background in data analytics, market research, or a related field that enhances your ability to interpret AI insights.
• Certification or formal training in change management, instructional design, or adult learning principles.
• Previous exposure to legal, regulatory, or professional information services is a plus.

Core Competencies for Success

• Customer‑Centric Mindset: Always put the client’s goals first and act as their advocate within brighthush.
• Strategic Thinking: Ability to see the big picture, align product capabilities with business objectives, and drive long‑term value.
• Analytical Acumen: Comfortable working with data, dashboards, and AI‑generated insights to inform decisions.
• Adaptability: Thrive in a rapidly changing environment, quickly learning new features and industry trends.
• Collaboration: Build strong partnerships across Sales, Product, Marketing, and Engineering to deliver a unified customer experience.
• Communication Excellence: Craft clear, compelling narratives that translate technical jargon into business impact.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As an Associate Customer Success Manager, you will have access to:

• Mentorship from senior Success leaders and product experts.
• Structured learning paths covering AI fundamentals, data analytics, and advanced customer enablement techniques.
• Opportunities to earn industry‑recognized certifications (e.g., Certified Customer Success Manager, AI Fundamentals).
• Clear promotion tracks toward Senior Customer Success Manager, Team Lead, or Customer Success Operations roles.
• Cross‑functional project involvement that broadens your exposure to product development, go‑to‑market strategy, and data science.

Work‑Life Harmony at brighthush

We understand that great work happens when people feel balanced, supported, and energized. Our remote‑first culture is built on flexibility, trust, and well‑being:

• Flexible Hours: Choose the work schedule that aligns with your peak productivity and personal commitments.
• Well‑Being Programs: Access mental‑health resources, virtual fitness classes, and mindfulness workshops.
• Parental Support: Generous shared parental leave policies to support new parents.
• Continuous Learning Stipends: Annual budget for courses, conferences, or certifications of your choice.
• Sabbatical Options: After five years of service, eligible employees can take a paid sabbatical to recharge or pursue personal projects.
• Inclusive Community: Employee resource groups, virtual coffee chats, and regular town‑halls foster connection across geographies.

Compensation, Perks & Benefits

We offer a competitive salary range of $59,200 – $98,600 (U.S. base pay), with geographic differentials applied where appropriate. In addition to base compensation, you will receive:

• Performance‑based bonuses tied to adoption metrics and customer satisfaction scores.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) plan with company match.
• Paid time off (PTO) that accrues monthly, plus company‑wide holidays.
• Remote‑work stipend for home office setup and high‑speed internet.
• Employee assistance program (EAP) for confidential counseling and support.
• Recognition programs that celebrate milestones, innovation, and teamwork.

Our Culture – The brighthush Difference

At brighthush, culture is more than a buzzword; it’s the engine that drives our success. We pride ourselves on:

• Innovation First: A relentless focus on leveraging AI to solve real‑world problems.
• Customer Obsession: Every decision is filtered through the lens of how it will impact our clients.
• Diversity & Inclusion: A workplace where every voice is heard, respected, and valued.
• Transparency: Open communication from leadership, clear goals, and shared metrics.
• Collaboration Over Competition: Teams work together, celebrate each other’s wins, and learn from setbacks.

Application Process & Next Steps

If you are excited about helping organizations harness the power of AI‑driven data, thrive in a remote environment, and want to grow your career with a forward‑thinking leader, we want to hear from you. To apply, click the link below, submit your resume, and tell us why you’re the perfect fit for the brighthush team.

Apply Now – Associate Customer Success Manager (Remote)

Commitment to Fair Hiring

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodation during the recruitment process, please let us know by completing our Applicant Request Support Form or contacting our talent acquisition team at 1‑855‑833‑5120.

Join Us and Shape the Future of Data‑Driven Decision Making

Ready to make an impact? Become a catalyst for success at brighthush and help our customers turn data into decisive action. Apply today and start your journey with a company that values your growth, your well‑being, and your ambition.