Senior Enterprise & Mid‑Market Customer Success Leader – Driving Retention, Expansion, and AI‑Powered Web Visibility Growth for Global Brands at brighthush

About brighthush – Pioneering the Future of AI‑Driven Web Visibility

In today’s hyper‑connected marketplace, a brand’s digital footprint can be the difference between market leadership and obscurity. brighthush sits at the intersection of artificial intelligence, real‑time analytics, and actionable SEO strategy, delivering a platform that transforms raw search data into clear, revenue‑generating insights. From Fortune 500 enterprises seeking global dominance to agile startups aiming for rapid market entry, our customers rely on brighthush to turn complex algorithms into simple, repeatable growth loops. As the industry shifts toward hyper‑personalized, automated search optimization, brighthush is the trusted partner that makes AI‑powered visibility not just possible, but scalable and measurable.

Why Join brighthush? – Your Impact, Growth, and Rewards

Impact at Scale – You will own the success journey of hundreds of high‑value accounts, influencing how thousands of brands are discovered, engaged, and converted online. Your strategic decisions will directly affect revenue streams and market positioning for some of the world’s most recognizable names.

Innovation‑First Culture – At brighthush, research and development are core to our DNA. We allocate significant resources to AI research, product experimentation, and rapid prototyping. Your ideas will be heard, tested, and, when proven, rolled out to our global customer base.

Career Acceleration – Whether you aspire to become a VP of Customer Success, a Director of Global Accounts, or an executive leader in product strategy, brighthush offers mentorship, leadership development tracks, and cross‑functional exposure that fast‑track your professional trajectory.

Work‑Life Harmony – Our remote‑first model empowers you to work from any location while staying deeply connected through structured communication rhythms, virtual retreats, and a results‑oriented performance framework.

Competitive Compensation – We provide a balanced mix of base salary, performance‑based bonuses, equity participation, and a comprehensive benefits suite designed to reward both short‑term achievements and long‑term contributions.

Key Responsibilities – Own the Full Customer Success Lifecycle

• Enterprise & Mid‑Market Account Ownership – Serve as the primary strategic partner for high‑value customers, guiding them from onboarding through adoption, renewal, and expansion phases.
• Retention & Upsell Strategy Development – Design proactive health‑check frameworks, identify cross‑sell and up‑sell opportunities, and collaborate with the Sales organization to close expansion deals that exceed targets.
• AI‑Driven Success Planning – Leverage brighthush’s predictive analytics to build customized success roadmaps, define measurable KPIs, and monitor progress via real‑time dashboards.
• Cross‑Functional Advocacy – Act as the voice of the customer within Product, Engineering, Marketing, and Sales, ensuring feedback loops inform roadmap prioritization and feature development.
• Thought Leadership & Market Presence – Represent brighthush at industry conferences, webinars, and virtual roundtables; author case studies, whitepapers, and blog posts that showcase customer wins and best practices.
• Team Coaching & Mentorship – Guide junior Customer Success Managers, share playbooks, and cultivate a culture of continuous learning and data‑driven decision making.
• Process Optimization & Automation – Identify bottlenecks in the success workflow, propose automation solutions, and implement scalable processes that improve efficiency and reduce churn risk.
• Metrics Ownership & Executive Reporting – Maintain health scorecards for enterprise accounts, produce quarterly business reviews, and present strategic insights to senior leadership and board members.
• Customer Advocacy Programs – Develop and manage reference customer programs, beta‑testing groups, and community forums that deepen engagement and generate organic growth.

Essential Qualifications – What You Must Bring to the Table

• Minimum of 5 years of proven customer success experience in a SaaS environment, with at least 2 years managing enterprise or mid‑market portfolios.
• Demonstrated track record of driving retention, expansion, and revenue growth in subscription‑based businesses.
• Strong understanding of SEO, digital marketing, or content strategy, with the ability to translate technical concepts into business outcomes.
• Analytical mindset: proficiency in interpreting complex data sets, extracting actionable insights, and presenting findings to both technical and executive audiences.
• Exceptional written and verbal communication skills, capable of influencing C‑suite executives and cross‑functional teams.
• Hands‑on experience with CRM and customer success platforms (e.g., brighthush, brighthush, brighthush or comparable tools).
• Self‑motivated, results‑oriented, and comfortable thriving in a fast‑paced, remote‑first environment.
• Proven ability to manage multiple high‑stakes accounts simultaneously while maintaining a high level of detail and organization.

Preferred Qualifications – Nice‑to‑Have Extras

• Background in AI, machine learning, or data science, especially as it applies to marketing analytics and predictive modeling.
• Experience leading cross‑functional initiatives, product launches, or go‑to‑market strategies.
• Deep knowledge of the competitive landscape in SEO, content marketing, and digital visibility tools.
• Fluency in multiple languages (English required; Spanish, French, or Mandarin a strong advantage) to support global customer engagement.
• Professional certifications such as Certified Customer Success Manager (CCSM), Project Management Professional (PMP), or related credentials.
• Prior experience with data‑visualization tools (Tableau, Looker, Power BI) and basic scripting languages (SQL, Python) for custom reporting.

Core Skills & Competencies – The DNA of Success at brighthush

• Strategic Thinking – Ability to align customer objectives with brighthush’s product roadmap and broader business goals.
• Relationship Building – Proven skill in cultivating trust, influence, and long‑term partnerships with key stakeholders across the organization.
• Problem Solving – Rapid diagnosis of issues, creative solution design, and decisive execution under pressure.
• Data Literacy – Comfort working with SQL, Python, or BI tools to extract, analyze, and visualize data that drives decision‑making.
• Project Management – Strong organizational abilities, prioritization, and the capacity to manage multiple initiatives concurrently.
• Adaptability – Thrive in an evolving environment, embracing change, and driving continuous improvement.
• Leadership Presence – Ability to inspire confidence, mentor teammates, and represent brighthush with poise in public forums.

Career Growth & Learning Opportunities – Your Path Forward

brighthush believes that talent development is a two‑way street. As a Senior Customer Success Leader, you will have access to a robust suite of growth resources designed to accelerate your career:

• Leadership Development Programs – Structured curricula that prepare you for senior leadership roles such as Director of Customer Success or VP of Global Accounts.
• Executive Mentorship – Direct mentorship from senior executives, product leaders, and industry veterans who will help you refine strategy and expand your network.
• Learning Stipend – Annual budget for certifications, online courses, conferences, or books that keep you at the cutting edge of AI, SEO, and customer success best practices.
• Internal Mobility – Opportunities to rotate into product management, sales enablement, or marketing analytics, broadening your skill set and perspective.
• High‑Impact Projects – Lead initiatives that shape the future of AI‑driven visibility, from new feature rollouts to global customer advocacy programs.
• Performance Recognition – Transparent promotion pathways and quarterly awards that celebrate exceptional outcomes.

Work Environment & Culture – The brighthush Way

At brighthush, culture is built on transparency, collaboration, and relentless curiosity. Our remote‑first model is supported by intentional rituals that keep teams connected and aligned:

• Weekly All‑Hands & Town Halls – Company‑wide updates, Q&A sessions with leadership, and celebration of milestones.
• Dedicated Collaboration Channels – Slack communities for instant feedback, knowledge sharing, and social interaction.
• Quarterly Virtual Retreats – Interactive workshops, team‑building games, and guest speakers that reinforce our shared mission.
• Open‑Door Policy – Direct access to senior leaders, encouraging every voice to contribute to strategic decisions.
• Diversity, Equity & Inclusion – Proactive initiatives, employee resource groups, and inclusive hiring practices that reflect the global markets we serve.

Compensation, Perks, and Benefits – Rewarding Your Contributions

While exact figures vary by geography and experience, brighthush offers a market‑competitive total rewards package designed to attract and retain top talent:

• Base Salary – Aligned with industry benchmarks for senior customer success roles.
• Performance‑Based Bonuses – Quarterly incentives tied to retention, expansion, and customer satisfaction metrics.
• Equity Participation – Stock options that allow you to share in the long‑term success of the company.
• Comprehensive Health Benefits – Medical, dental, vision, and mental‑health coverage for you and your dependents.
• Generous Paid Time Off – Flexible PTO, parental leave, and sabbatical options to support work‑life balance.
• Wellness Programs – Access to virtual fitness classes, meditation sessions, and wellness stipends.
• Home Office & Technology Stipend – Annual allowance for ergonomic furniture, high‑speed internet, and device upgrades.
• Learning & Development Budget – Unlimited access to online learning platforms, conference tickets, and certification fees.
• Employee Referral Program – Rewards for bringing in top talent that strengthens the brighthush family.

How to Apply – Take the Next Step in Your Career

If you are ready to lead enterprise and mid‑market customers toward unprecedented growth, to champion AI‑driven visibility, and to make a measurable impact on a global scale, we want to hear from you. Submit your resume along with a concise cover letter that highlights your most relevant achievements and explains why you are the ideal fit for the Senior Enterprise & Mid‑Market Customer Success Leader role at brighthush.

Apply now and become a pivotal part of a team that is redefining how brands win in the digital age.