Senior Enterprise Customer Success Account Executive – Driving Global Cloud HCM Adoption, Innovation, and Strategic Partnerships at brighthush

About brighthush – Pioneering the Future of Work

brighthush stands at the forefront of the Human Capital Management (HCM) industry, delivering a best‑in‑class, cloud‑native platform that helps organizations of every size attract, develop, and retain the talent that fuels their success. With a truly global footprint that spans North America, Europe, the Middle East, Africa, and the Asia‑Pacific, brighthush combines deep industry expertise with cutting‑edge technology to turn complex workforce data into actionable insight. Our purpose‑driven mantra, Makes Work Life Better™, reflects a commitment to reshaping how businesses think about people, culture, and performance in an increasingly digital world.

Why brighthush Is the Ideal Place to Accelerate Your Career

At brighthush, we believe that the future of work is collaborative, data‑driven, and fundamentally human. Our culture is built on three pillars: Transparency, Continuous Learning, and Customer‑Centric Innovation. Whether you are a seasoned sales leader or an emerging talent with a hunger for impact, you will find a supportive ecosystem that rewards bold ideas, celebrates diverse perspectives, and provides the resources you need to thrive. From mentorship programs to global knowledge‑sharing forums, brighthush invests heavily in the growth of every employee.

Role Overview – Senior Enterprise Customer Success Account Executive

As a Senior Enterprise Customer Success Account Executive based in the United States, you will be the strategic champion for brighthush’s most ambitious customers—organizations with 3,500 to 10,000 employees that are looking to transform their workforce through cloud HCM. You will own the full sales lifecycle, from prospecting and discovery to negotiation and renewal, while acting as a trusted advisor who helps clients unlock measurable business outcomes. This role sits at the intersection of sales, solution architecture, and customer success, giving you a unique platform to influence product direction and market perception.

Key Responsibilities

• Strategic Account Planning: Design and execute multi‑year business plans that consistently exceed quarterly and annual revenue targets, aligning with both brighthush’s growth objectives and the strategic priorities of each enterprise client.
• Executive Relationship Management: Build and nurture deep, trust‑based relationships with C‑suite leaders, HR executives, and key decision‑makers across assigned accounts, positioning yourself as the go‑to advisor for all workforce transformation initiatives.
• Opportunity Identification & Expansion: Leverage deep industry insight and a thorough understanding of brighthush’s product suite to uncover upsell, cross‑sell, and expansion opportunities that drive incremental ARR (Annual Recurring Revenue).
• Solution‑Led Sales Execution: Lead end‑to‑end sales engagements, collaborating closely with solutions engineering, product management, marketing, and customer success teams to craft tailored, value‑based proposals that address specific business challenges.
• Competitive Positioning: Conduct rigorous competitive analysis, articulate brighthush’s differentiated value proposition, and position the platform as the clear choice in a crowded HCM marketplace.
• Contract Negotiation & Deal Structuring: Negotiate complex contracts, pricing models, and service agreements that align with brighthush’s commercial guidelines while delivering win‑win outcomes for customers.
• Pipeline & Forecast Management: Maintain pristine data hygiene in the CRM, provide accurate pipeline visibility, and deliver reliable forecasts that inform senior leadership decision‑making.
• Continuous Learning & Certification: Complete all required HCM certifications, product training, and industry webinars to stay ahead of emerging trends and maintain subject‑matter expertise.
• Thought Leadership & Advocacy: Represent brighthush at industry conferences, webinars, and customer events, sharing success stories and best practices that inspire adoption and advocacy.

Essential Qualifications

• Minimum of 5 years of proven success in software or technology sales, with a strong B2B track record of selling enterprise‑level solutions.
• Demonstrated ability to consistently meet or exceed quota in high‑velocity, complex sales environments.
• Experience building a robust pipeline through a blend of self‑generated prospecting, strategic networking, and leveraging corporate marketing programs.
• Expertise in consultative, solution‑based, and value‑driven selling methodologies.
• Full‑cycle sales experience—from lead generation and qualification to negotiation, closing, and post‑sale expansion.
• Exceptional communication, presentation, and negotiation skills, with the ability to influence senior stakeholders across multiple functions.
• Adaptability to change, self‑direction, and a proven track record of thriving in a fast‑paced, remote‑first culture.
• High energy, resilience, and a relentless passion for closing deals in the technology or software sector.
• Comfort and proficiency with digital selling tools, including social selling, video conferencing, and sales automation platforms.

Preferred Qualifications

• Direct experience in the HCM, HR technology, or broader workforce management space.
• Deep knowledge of enterprise workforce management best practices, compliance requirements, and emerging trends such as AI‑driven talent analytics.
• Familiarity with brighthush’s product architecture, integration capabilities, and roadmap.
• Prior experience selling into large, matrixed organizations with complex procurement processes.

Skills & Competencies

• Strategic Account Planning: Ability to map out long‑term growth strategies for each enterprise account.
• Data‑Driven Decision Making: Proficiency in using analytics and CRM data to guide sales tactics and forecast outcomes.
• Cross‑Functional Collaboration: Skilled at partnering with product, engineering, marketing, and customer success teams to deliver seamless customer experiences.
• Resilience Under Pressure: Maintains focus and optimism while navigating complex negotiations and tight timelines.
• Digital Fluency: Leverages modern sales enablement tools, social platforms, and virtual meeting technologies to enhance engagement.
• Thought Leadership: Ability to articulate industry trends and position brighthush as a forward‑thinking partner.

Career Growth & Learning Opportunities at brighthush

brighthush is committed to turning ambition into achievement. As a Senior Enterprise Customer Success Account Executive, you will have access to a comprehensive learning ecosystem designed to accelerate your professional development and broaden your impact.

• Structured Onboarding: A 90‑day immersion program that pairs you with a dedicated mentor, provides deep product training, and introduces you to brighthush’s sales methodology.
• Continuous Education: Ongoing workshops, certification courses, and access to industry conferences (e.g., HR Tech, SaaStr) to keep your knowledge cutting‑edge.
• Leadership Development: Participation in the brighthush Leadership Academy, where high‑potential talent receive coaching, executive shadowing, and project‑leadership opportunities.
• Career Pathways: Clear progression routes into Senior Sales Management, Regional Director, Product Strategy, or Global Customer Success leadership roles.
• Cross‑Functional Projects: Opportunities to lead strategic initiatives such as go‑to‑market campaigns, product beta programs, and customer advisory boards.

Work Environment & Culture at brighthush

brighthush embraces a remote‑first model that empowers you to work from anywhere within the United States while staying deeply connected to a vibrant global community. Our culture is defined by:

• Transparency: Regular virtual town halls, open‑door leadership sessions, and real‑time performance dashboards keep everyone aligned.
• Collaboration: Cross‑functional squads, digital brainstorming rooms, and weekly “innovation sprints” encourage idea sharing across borders.
• Diversity, Equity & Inclusion (DEI): Dedicated employee resource groups, inclusive hiring practices, and ongoing DEI training ensure every voice is heard.
• Work‑Life Integration: Flexible schedules, unlimited paid time off (in lieu of accrued vacation), and a focus on mental‑health resources support holistic well‑being.
• Community Impact: brighthush Cares initiatives, volunteer days, and partnership programs let you give back while building meaningful connections.

Compensation, Perks & Benefits

While exact figures will be tailored to experience, location, and performance, successful candidates can anticipate a highly competitive total rewards package that includes:

• Base Salary: Market‑aligned base pay that reflects your expertise and the seniority of the role.
• Variable Compensation: Generous commission and bonus structure tied directly to quota attainment and over‑achievement.
• Equity Participation: Opportunity to earn stock options or RSUs, aligning your success with brighthush’s long‑term growth.
• Health & Wellness: Comprehensive medical, dental, vision, and life insurance plans, plus mental‑health resources and fitness subsidies.
• Retirement Savings: 401(k) plan with company match to help you build a secure future.
• Paid Time Off: Unlimited PTO, 10 paid U.S. holidays, up to 80 hours of paid sick leave, and paid parental leave.
• Professional Development Stipend: Annual budget for certifications, courses, conferences, and learning platforms.
• Technology Allowance: Home‑office stipend, high‑speed internet reimbursement, and the latest hardware to keep you productive.
• Employee Assistance Programs: Confidential counseling, legal aid, and financial wellness services.

How to Apply – Your Next Step Toward Impactful Success

If you are a high‑energy, results‑driven sales professional with a passion for technology and a desire to help organizations transform their workforce, we want to hear from you. Follow these steps to submit your application:

1. Visit the brighthush careers portal.
2. Upload an up‑to‑date resume and a compelling cover letter that highlights your enterprise sales achievements and why you are excited about brighthush’s mission.
3. Complete the brief pre‑screen questionnaire to help us understand your experience and motivations.
4. Our talent acquisition team will review your submission and, if aligned, will schedule an initial conversation with a senior recruiter.
5. Successful candidates will progress through a structured interview process that includes a competency interview, a case study presentation, and a final meeting with senior leadership.

We evaluate applications on a rolling basis, so we encourage you to apply today—even if you don’t see an exact match for your background. brighthush values diverse experiences and believes that fresh perspectives drive innovation.

Closing Statement – Join brighthush and Shape the Future of Work

At brighthush, you will be part of a mission‑driven team that is redefining how businesses manage their most valuable asset—people. Your expertise will directly influence the adoption of next‑generation HCM technology, empower thousands of employees worldwide, and contribute to a culture where work truly makes life better. If you are ready to accelerate growth, forge lasting executive relationships, and thrive in a collaborative, forward‑thinking environment, apply now and start your journey with brighthush.