Bilingual Arabic & English Customer Happiness Specialist – Sustainable Fashion & E‑Commerce Experience at brighthush

About brighthush

brighthush is a trailblazing e‑commerce platform that redefines how people discover, buy, and sell preloved fashion. With a mission to champion sustainability, we empower a global community of style‑savvy shoppers to give garments a second life, reducing waste and fostering a circular economy. Our tech‑driven marketplace blends cutting‑edge AI recommendations with a vibrant peer‑to‑peer trading experience, making it effortless for users to find unique pieces while staying eco‑conscious. Since our launch, we have grown from a niche startup to a rapidly expanding brand that partners with designers, influencers, and environmental advocates to amplify the message that fashion can be both fabulous and responsible.

Why Join brighthush?

At brighthush, we believe that great customer service is the heartbeat of a sustainable future. Our team is passionate, collaborative, and driven by a shared vision: to create a world where fashion is circular, inclusive, and accessible. As a Customer Happiness Specialist, you will be at the forefront of this mission, ensuring that every interaction with our users is memorable, helpful, and aligned with our values. You’ll work in a dynamic, remote environment that values flexibility, continuous learning, and personal growth.

Role Overview

We are looking for a bilingual Arabic‑speaking Customer Happiness Specialist who thrives in a fast‑paced, tech‑centric setting. You will be the primary point of contact for our Egyptian user base, resolving inquiries, collecting feedback, and enhancing our knowledge base to improve overall user experience. Your work will directly influence product development, community engagement, and brand loyalty.

Key Responsibilities

• Customer Support Excellence: Respond to user inquiries via chat, email, and social media in both Arabic and English with empathy, clarity, and a solution‑oriented mindset.
• Issue Resolution & Escalation: Diagnose problems, provide step‑by‑step guidance, and coordinate with cross‑functional teams (Product, Engineering, Logistics) to resolve complex issues.
• Feedback Loop Creation: Gather, analyze, and report user feedback to product and marketing teams, helping shape future features and improvements.
• Knowledge Base Management: Write, edit, and update help center articles, FAQs, and troubleshooting guides in both languages, ensuring content is accurate, engaging, and SEO‑friendly.
• Community Engagement: Foster a sense of belonging by moderating community forums, encouraging user-generated content, and celebrating sustainable fashion stories.
• Performance Metrics: Track key performance indicators such as response time, resolution rate, and customer satisfaction scores, and propose data‑driven improvements.
• Continuous Learning: Stay current with industry trends, sustainability initiatives, and emerging technologies to provide informed, forward‑thinking support.

Essential Qualifications

• Fluency in Arabic (native or C1+) and English (C1+), with excellent written and verbal communication skills.
• Higher education (Bachelor’s degree or equivalent) in Business, Communications, Marketing, or a related field.
• Proficient computer skills: comfortable with CRM systems, help‑desk software, and basic data entry.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Experience in a customer support or service role (entry‑level acceptable) is highly desirable.
• Passion for sustainable fashion and a genuine interest in circular economy practices.
• Full‑time availability and a reliable internet connection for remote work from Egypt.

Preferred Qualifications

• Previous experience in the fashion, e‑commerce, or sustainability sectors.
• Knowledge of CRM platforms such as Zendesk, Freshdesk, or Intercom.
• Experience creating or managing knowledge base content.
• Basic understanding of data analytics tools (Google Analytics, Tableau).
• Familiarity with social media management tools (Hootsuite, Buffer).

Skills & Competencies

• Communication: Clear, concise, and culturally sensitive communication in both Arabic and English.
• Empathy & Patience: Ability to remain calm under pressure and genuinely care about user satisfaction.
• Technical Aptitude: Quick learner of new software, platforms, and troubleshooting techniques.
• Analytical Thinking: Ability to interpret data, identify patterns, and recommend actionable insights.
• Collaboration: Comfortable working cross‑functionally with product, marketing, and logistics teams.
• Time Management: Efficiently juggle multiple tickets, deadlines, and priorities.
• Adaptability: Thrive in a rapidly evolving startup environment with evolving processes.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• On‑the‑job training with senior customer success leaders.
• Monthly skill‑building workshops covering topics such as advanced customer psychology, sustainability trends, and data analytics.
• Mentorship programs pairing you with experienced teammates across departments.
• Clear career pathways: Customer Happiness Specialist → Senior Specialist → Team Lead → Customer Success Manager.
• Opportunities to contribute to product roadmaps and sustainability initiatives.

Work Environment & Culture at brighthush

We champion a culture of transparency, inclusivity, and continuous improvement. Even though we operate remotely, we maintain strong team cohesion through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Open‑door policy: managers and founders are always reachable for feedback and ideas.
• Regular virtual coffee breaks and team‑building activities.
• Flexible work hours to accommodate different time zones and personal commitments.
• Celebration of milestones, both personal and company‑wide.

Compensation & Perks

While specific figures may vary based on experience, we offer a competitive salary package that reflects the value of your expertise and the impact you will have on our community. Additional benefits include:

• Health and wellness stipend.
• Annual performance bonus potential.
• Generous paid time off and flexible vacation policy.
• Access to a curated selection of sustainable fashion items at discounted rates.
• Continuous learning budget for courses, certifications, and conferences.
• Remote work equipment allowance.

How to Apply

Ready to make a difference in the world of sustainable fashion? Send your resume, a brief cover letter outlining why you’re passionate about circular fashion, and any relevant work samples to [email protected]. We look forward to hearing how you can help us create happier, more sustainable customer experiences across Egypt and beyond.

Join brighthush Today – Where Every Conversation Counts

At brighthush, we believe that every interaction is an opportunity to inspire change. If you are bilingual, customer‑centric, and eager to contribute to a greener future, we want you on our team. Apply now and become a catalyst for sustainable style worldwide.