Senior Customer Support Engineer – Technical Troubleshooting, Equipment Repair & Training Specialist for Advanced Electronics Solutions at brighthush

About brighthush

brighthush is a global leader in advanced inspection tools, metrology systems, and process solutions that empower the electronics manufacturing industry to achieve unprecedented precision and reliability. With a portfolio that spans semiconductor, flat‑panel display, and high‑volume consumer electronics, brighthush delivers cutting‑edge technology that drives innovation, reduces defects, and accelerates time‑to‑market for our customers worldwide.

Our mission is simple yet ambitious: to enable our partners to manufacture the next generation of electronic devices with flawless quality and unmatched efficiency. We do this by combining world‑class engineering, relentless customer focus, and a culture that celebrates curiosity, collaboration, and continuous improvement.

As we expand our global footprint, we are looking for a talented Customer Support Engineer to join our dynamic team in Ningbo, Zhejiang, China. This role is pivotal in ensuring that our customers receive the highest level of technical support, training, and service excellence.

Key Responsibilities

• Technical Troubleshooting & Diagnostics: Quickly identify root causes of equipment failures and performance issues using advanced diagnostic tools and methodologies.
• Repair & Maintenance: Execute precise repairs, calibrations, and preventive maintenance on a wide range of inspection and metrology equipment.
• Customer Training & Enablement: Design and deliver hands‑on training sessions, workshops, and documentation to empower customers to operate and maintain their systems independently.
• Field Service & On‑Site Support: Travel to customer sites by car or commercial transportation to provide on‑site support, ensuring minimal downtime and maximum uptime.
• Technical Documentation: Create, update, and maintain detailed service manuals, troubleshooting guides, and knowledge base articles for internal and external use.
• Cross‑Functional Collaboration: Work closely with Engineering, Sales, and Product Management teams to relay field feedback, propose product improvements, and influence future roadmap decisions.
• Quality & Compliance: Adhere to all safety, quality, and regulatory standards while performing field service activities.
• Continuous Improvement: Participate in process improvement initiatives, share best practices, and contribute to the development of new support tools and resources.

Essential Qualifications

• Education: Master’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field, OR Bachelor’s degree with a minimum of 3 years of relevant experience.
• Technical Expertise: Proven experience in troubleshooting, repairing, and maintaining high‑precision electronic equipment, preferably in the semiconductor or metrology domain.
• Certification: Relevant technical certifications (e.g., ASE, IPC, or manufacturer‑specific credentials) are highly desirable.
• Travel Flexibility: Ability and willingness to travel by car or commercial transportation to customer sites across China.
• Language Proficiency: Fluent in English (both written and spoken). Knowledge of Mandarin is a plus but not mandatory.
• Problem‑Solving Skills: Strong analytical mindset with the ability to diagnose complex issues under pressure.
• Communication Skills: Excellent verbal and written communication skills, capable of translating technical concepts for diverse audiences.
• Team Player: Ability to collaborate effectively with cross‑functional teams and build strong customer relationships.

Preferred Qualifications

• Experience with semiconductor inspection tools, such as optical or electron‑beam systems.
• Background in process engineering or quality assurance within the electronics manufacturing sector.
• Prior experience in a customer‑facing technical support or field service role.
• Knowledge of ISO 9001, ISO 14001, or other industry standards related to quality and environmental management.
• Proficiency in using remote diagnostic tools and software platforms for equipment monitoring.

Core Skills & Competencies

• Advanced troubleshooting and root‑cause analysis.
• Hands‑on repair and calibration of precision instruments.
• Technical training delivery and curriculum development.
• Project management and time‑management under tight deadlines.
• Strong customer service orientation and empathy.
• Adaptability to evolving technologies and customer needs.
• Data‑driven decision making and documentation accuracy.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the products we build. As a Customer Support Engineer, you will:

• Gain exposure to the latest innovations in inspection and metrology technology.
• Participate in cross‑functional projects that influence product design and customer experience.
• Access continuous learning programs, including technical workshops, certifications, and leadership development courses.
• Progress into senior technical roles, such as Lead Field Engineer, Technical Program Manager, or Product Support Lead.
• Contribute to global initiatives that shape the future of electronics manufacturing.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our remote work model in Ningbo offers flexibility while maintaining strong team cohesion through regular virtual huddles, knowledge‑sharing sessions, and quarterly in‑person retreats. We celebrate diversity, encourage innovation, and reward initiative. Employees enjoy:

• Flexible work hours and remote work options.
• Access to state‑of‑the‑art training labs and simulation tools.
• Mentorship programs pairing new hires with seasoned experts.
• Team‑building activities, hackathons, and innovation challenges.
• Recognition programs that celebrate outstanding contributions.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for mid‑level engineering roles.
• Performance‑based bonuses and incentive plans.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend and reimbursement for certifications.
• Employee wellness programs, including gym memberships and mental health resources.
• Employee stock purchase plan and equity options for long‑term growth.

Why Join brighthush?

When you become part of brighthush, you are not just filling a role—you are stepping into a mission that shapes the future of electronics manufacturing. You will work alongside passionate engineers, visionary product leaders, and dedicated support professionals who are committed to delivering excellence to our customers worldwide.

We value curiosity, resilience, and a drive to solve complex problems. If you thrive in a fast‑paced, technology‑centric environment and want to make a tangible impact on the world’s most advanced electronic devices, brighthush is the place for you.

Ready to Apply?

Take the next step in your career and join a team that is redefining the boundaries of precision and quality. Submit your application through our careers portal and let’s explore how your expertise can help brighthush continue to lead the industry.