Customer Success Manager – Enterprise Digital Workspace Solutions & Adoption Specialist
About brighthush
brighthush is a trailblazer in the digital work platform arena, delivering secure, personalized digital workspaces that empower businesses to thrive in an increasingly remote and hybrid world. With a portfolio that spans cloud‑based device management, identity and access solutions, virtual desktop infrastructure, and AI‑driven analytics, brighthush is redefining how organizations connect people, devices, and data. Our mission is simple: to make every digital workspace seamless, secure, and scalable, so that teams can focus on what they do best—innovating and delivering value.
Why Join brighthush?
At brighthush, you’ll be part of a forward‑thinking team that values curiosity, collaboration, and continuous improvement. We champion a culture of empowerment, where every voice is heard and every idea has the potential to shape the future of work. Whether you’re a seasoned professional or an emerging talent, brighthush offers a dynamic environment that nurtures growth, rewards excellence, and celebrates diversity.
Key Responsibilities
- Customer Success Leadership: Own the end‑to‑end success journey for a portfolio of enterprise clients, ensuring they realize maximum value from brighthush’s digital workspace solutions.
- Strategic Relationship Building: Develop deep, trusted partnerships with C‑suite executives, IT leaders, and end‑user champions, acting as the primary advocate for their digital transformation goals.
- Adoption & Expansion: Drive adoption of brighthush’s suite of products—brighthush UEM, brighthush Access, brighthush Horizon, and brighthush Intelligence—through tailored onboarding, training, and best‑practice workshops.
- Performance & Health Monitoring: Leverage analytics to monitor customer health, identify risks, and proactively recommend solutions that enhance user experience and operational efficiency.
- Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing teams to relay customer insights, influence roadmap priorities, and co‑create value‑added content.
- Thought Leadership & Advocacy: Represent brighthush at industry events, webinars, and user groups, positioning the brand as a trusted advisor in the digital workspace space.
- Travel & On‑Site Engagement: Travel up to 20% of the time to client sites, partner locations, and industry conferences to deepen relationships and gather on‑ground feedback.
Essential Qualifications
- Bachelor’s degree in Business, Information Technology, or a related field (or equivalent professional experience).
- Minimum of 5 years in a customer success, account management, or enterprise support role within the technology sector.
- Hands‑on experience with cloud‑based device management, identity and access management, virtual desktop infrastructure, and analytics platforms.
- Proven track record of driving product adoption, achieving renewal targets, and expanding enterprise accounts.
- Strong communication skills—both written and verbal—across all organizational levels, with the ability to translate technical concepts into business value.
- Strategic thinker with a data‑driven mindset, capable of interpreting usage metrics and translating insights into actionable plans.
- Self‑motivated, highly organized, and comfortable working in a fast‑paced, remote environment.
Preferred Qualifications
- Experience with brighthush UEM, brighthush Access, brighthush Horizon, and brighthush Intelligence or similar platforms.
- Knowledge of identity and access solutions such as brighthush Entra ID, brighthush, and brighthush 365.
- Familiarity with mobile device management ecosystems—brighthush, brighthush, and brighthush Enterprise.
- Experience using service desk and collaboration tools like brighthush and brighthush Workspace.
- Certifications in ITIL, PMP, or relevant technology domains.
- Fluency in additional languages beyond English.
Skills & Competencies
- Customer‑centric mindset with a passion for delivering exceptional service.
- Analytical prowess—ability to dissect complex data sets and derive actionable insights.
- Project management skills, including the ability to juggle multiple initiatives and deliver on deadlines.
- Strong interpersonal skills, with the ability to influence stakeholders and build consensus.
- Adaptability and resilience in a rapidly evolving technology landscape.
- Proficiency in CRM systems (e.g., Salesforce) and customer success platforms.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. We offer:
- Structured mentorship programs pairing you with senior leaders.
- Access to a comprehensive learning portal featuring courses on emerging technologies, leadership, and industry trends.
- Opportunities to lead cross‑functional initiatives, product launches, and global customer events.
- Clear career pathways from Customer Success Manager to Senior Manager, Director, and VP roles.
- Regular performance reviews with actionable feedback and growth plans.
Work Environment & Culture
brighthush thrives on a culture of collaboration, innovation, and inclusivity. Our remote-first approach means you can work from anywhere in Georgia or Atlanta, while still enjoying:
- Weekly virtual team huddles and monthly all‑hands meetings.
- Flexible work hours that accommodate global clients and personal commitments.
- Annual off‑site retreats to foster team bonding and strategic alignment.
- A vibrant internal community with interest groups, hackathons, and wellness initiatives.
Compensation & Benefits
We offer a competitive total rewards package designed to attract and retain top talent:
- Base salary range: USD 115,687 – 192,812 per year, commensurate with experience and performance.
- Performance‑based bonus structure tied to customer success metrics and company goals.
- 401(k) matching program to help you build long‑term financial security.
- Generous paid time off, including vacation, sick leave, and personal days.
- Health, dental, and vision insurance plans with employer contributions.
- Retirement plan options and financial wellness resources.
- Wellness stipend, mental health support, and access to a virtual fitness platform.
- Professional development budget for conferences, certifications, and training.
How to Apply
Ready to elevate your career and help shape the future of digital work? Submit your application through our careers portal and join the brighthush team. We look forward to exploring how your expertise can drive success for our clients and our organization.