Customer Success Partner – Healthcare Vertical – Mid‑Level Account Management & Revenue Growth Specialist at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers healthcare organizations to deliver exceptional patient experiences through data‑driven insights and cutting‑edge digital solutions. With a global footprint spanning hospitals, health systems, and specialty practices, we help our clients streamline operations, enhance care coordination, and unlock new revenue streams. Our mission is to transform the way healthcare is delivered, and we do it by combining industry expertise with innovative software that is both secure and scalable.

Why brighthush?

At brighthush, we believe that the best results come from a culture of collaboration, continuous learning, and a relentless focus on customer success. Our team is made up of passionate professionals who thrive on solving complex problems, building lasting relationships, and driving measurable impact for our clients. If you are a self‑motivated, results‑oriented individual who loves the intersection of technology and healthcare, you’ll find a welcoming environment where your ideas are heard and your career can flourish.

Position Overview

As a Customer Success Partner – Healthcare Vertical, you will serve as the primary advocate for our healthcare clients, ensuring they achieve their business objectives while maximizing the value of our platform. You will manage a portfolio of key accounts, drive revenue growth, and coordinate cross‑functional resources to deliver seamless, high‑impact solutions. This role is ideal for a seasoned account manager who is passionate about healthcare technology, excels in relationship building, and thrives in a fast‑paced, remote work environment.

Key Responsibilities

• Account Management & Growth: Own the end‑to‑end lifecycle of assigned healthcare accounts, from onboarding through renewal. Develop deep expertise in each client’s business processes, pain points, and strategic goals to identify upsell and cross‑sell opportunities.
• Revenue Expansion: Collaborate with the sales and product teams to create tailored expansion plans that align with client objectives. Track and report on revenue metrics, ensuring targets are met or exceeded.
• Client Advocacy: Serve as the trusted advisor for all client interactions, translating complex technical concepts into clear, actionable insights. Champion client success stories internally to inform product roadmap and marketing initiatives.
• Resource Coordination: Work closely with implementation, support, and professional services teams to orchestrate seamless deployments, training sessions, and ongoing support. Escalate and resolve any issues promptly, maintaining high client satisfaction.
• Data‑Driven Insights: Leverage analytics tools to monitor usage patterns, identify trends, and recommend optimizations that drive measurable outcomes for clients.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops. Contribute to whitepapers, case studies, and blog posts that showcase the impact of our solutions in the healthcare sector.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field, or equivalent professional experience.
• 3+ years of proven account management or sales account management experience in the healthcare or technology industry.
• Strong communication skills – both written and verbal – with the ability to articulate complex ideas to diverse audiences.
• Proficiency with MS Office Suite (Word, PowerPoint, Excel) and experience with CRM platforms (e.g., Salesforce, HubSpot) and analytics tools.
• Multitasking & problem‑solving aptitude – thrive in a dynamic environment, juggling multiple priorities while maintaining a high level of accuracy.
• English fluency – both written and spoken. Additional languages are a plus.

Preferred Qualifications

• Experience working with electronic health records (EHR) or health information systems.
• Familiarity with healthcare regulations such as HIPAA, HITECH, and data privacy standards.
• Prior exposure to SaaS product lifecycles, including onboarding, adoption, and renewal.
• Demonstrated success in achieving or exceeding revenue targets in a B2B environment.
• Ability to travel up to 25% of the time for client visits, conferences, or internal events.

Key Skills & Competencies

• Strategic Account Planning
• Relationship Building & Stakeholder Management
• Data Analysis & KPI Tracking
• Negotiation & Closing
• Project Management & Cross‑Functional Collaboration
• Customer Advocacy & Voice of the Customer
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Customer Success Partner, you will have access to:

• Structured onboarding and mentorship programs that accelerate your mastery of our platform and industry knowledge.
• Regular training sessions on product updates, healthcare regulations, and emerging market trends.
• Opportunities to lead cross‑departmental initiatives, such as product enhancements or new vertical launches.
• Clear career pathways to senior account management, customer success leadership, or product strategy roles.
• Support for professional certifications (e.g., Certified Customer Success Manager, Certified Healthcare IT Professional).

Work Environment & Culture

Remote‑First, United States – You’ll work from anywhere in the U.S., with flexible hours that support work‑life balance. Our virtual office is powered by collaborative tools such as Slack, Microsoft Teams, and Zoom, ensuring you stay connected with teammates and clients alike.

Inclusive & Collaborative Culture – We celebrate diversity, encourage open dialogue, and foster a sense of belonging. Every team member’s voice matters, and we regularly host virtual town halls, hackathons, and wellness sessions to keep our community engaged.

Innovation at the Core – We are constantly iterating on our products and processes. Your ideas will be heard, tested, and potentially implemented, giving you a direct impact on the future of healthcare technology.

Compensation & Benefits

Competitive Salary: USD 75,000 – 90,000 per year, commensurate with experience and performance.

Benefits Package:

• 401(k) with company match
• Health, Dental, and Vision insurance (premium coverage options)
• Generous paid time off (PTO) + paid holidays
• Professional development stipend and tuition reimbursement
• Employee assistance program (EAP) and mental health resources
• Wellness initiatives (gym membership discounts, virtual fitness classes)
• Flexible work arrangements and remote‑work stipend

How to Apply

Ready to make a tangible difference in the healthcare industry? Submit your application through our careers portal and join a team that values innovation, customer success, and personal growth. We look forward to exploring how your expertise can help brighthush continue to transform the healthcare landscape.