Bilingual Customer Experience Specialist – English & Spanish – Remote, Part‑Time, Impact‑Driven Role at brighthush

About brighthush and the Mission That Drives Us

At brighthush, we’re on a bold, planet‑saving mission: to inspire and empower people worldwide to fight food waste together. Every year, more than one‑third of all food produced globally is discarded, contributing significantly to greenhouse gas emissions and threatening the health of our planet. Our answer? A vibrant marketplace app that connects businesses with surplus, unsold food to consumers who can purchase and enjoy it at roughly one‑third of the retail price. By doing so, we’re not only saving meals but also reducing the environmental footprint of the food industry.

brighthush is a certified B Corporation, meaning we’re held to rigorous standards of social and environmental performance, accountability, and transparency. Beyond the app, we develop educational tools, pioneer new business solutions, and influence legislation—all aimed at reducing food waste at every level of the supply chain. With a community of over 120 million registered users and more than 180,000 active partners across 20 countries, we’ve already saved over 500 million meals from going to waste. We’re growing fast, and we’re looking for passionate, bilingual talent to join our team and help us scale this impact even further.

Why This Role Is a Game‑Changer

As a Bilingual Customer Experience Specialist, you’ll be the frontline voice of brighthush, ensuring that every user—whether a consumer or a partner—receives outstanding support and feels heard, valued, and empowered. Your role is pivotal in translating our mission into everyday interactions, turning challenges into opportunities, and turning users into lifelong advocates. You’ll work part‑time, fully remote from Texas, with core days Sunday through Tuesday, and you’ll have the flexibility to grow your hours as the business evolves.

Key Responsibilities

• Primary Point of Contact – Serve as the main liaison for all brighthush users, handling inquiries via email and chat with professionalism and empathy.
• Priority Issue Management – Quickly assess and resolve high‑impact situations, collaborating closely with the broader CX team to ensure timely, accurate solutions.
• Brand Ambassador – Embody brighthush’s values in every interaction, reinforcing our mission and fostering a positive, inclusive brand image.
• Insightful Feedback Loop – Capture user needs, motivations, and pain points, and communicate these insights to internal teams—both locally and globally—to drive product and service improvements.
• Knowledge Base Stewardship – Leverage and contribute to our evolving knowledge base and CX communication channels, ensuring that all responses are consistent, accurate, and aligned with brand guidelines.
• Performance Excellence – Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, while continuously seeking ways to improve service quality.
• Team Collaboration – Work seamlessly with cross‑functional teams—product, marketing, operations—to share user insights and support shared objectives.

Essential Qualifications

• Proven experience in a customer service or support role, preferably within a fast‑paced, tech‑driven environment.
• Full written and verbal fluency in both English and Spanish, with the ability to switch seamlessly between languages based on user needs.
• Strong communication skills—clear, concise, and engaging—across email, chat, and other digital channels.
• Comfort with data‑driven work: ability to track metrics, analyze trends, and report on performance.
• Detail‑oriented mindset, capable of maintaining focus through repetitive tasks while delivering high‑quality service.
• Commitment to 10–20 hours per week, with flexibility to increase hours as business needs grow.
• Experience with CRM platforms such as brighthush (formerly Zendesk, Salesforce, Hubspot, SAP) is a plus, but not required.

Preferred Qualifications (Nice‑to‑Have)

• Background in sustainability, environmental advocacy, or social impact initiatives.
• Experience in a B Corporation or mission‑driven organization.
• Knowledge of the food industry supply chain and the challenges of surplus food distribution.
• Familiarity with remote collaboration tools (Slack, Teams, Zoom) and project management software.

Skills & Competencies for Success

• Empathy & Active Listening – Truly understand user concerns and respond with genuine care.
• Problem‑Solving & Critical Thinking – Diagnose issues quickly and propose effective, scalable solutions.
• Adaptability & Resilience – Thrive in a dynamic environment, handling shifting priorities with ease.
• Time Management & Organization – Prioritize tasks, manage multiple conversations simultaneously, and meet deadlines.
• Collaboration & Influence – Work cross‑functionally, share insights, and influence product decisions.
• Data Literacy – Interpret metrics, identify trends, and use data to drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that personal growth fuels organizational success. As a Bilingual Customer Experience Specialist, you’ll have access to:

• Structured onboarding and ongoing training programs that cover product knowledge, customer service best practices, and industry trends.
• Mentorship from senior CX leaders and cross‑functional partners, providing guidance and career advice.
• Opportunities to contribute to product development, marketing campaigns, and community outreach—allowing you to shape the future of brighthush.
• Clear career pathways within the CX organization, from Specialist to Lead, Manager, and beyond.
• Regular feedback loops and performance reviews that help you set goals, track progress, and celebrate achievements.

Work Environment & Company Culture at brighthush

We’re a distributed, remote-first team that values flexibility, transparency, and collaboration. Our culture is built on five core values that guide everything we do:

• We Win Together – Success is a team effort; we celebrate collective wins.
• We Raise the Bar – Continuous improvement and high standards are non‑negotiable.
• We Keep It Simple – Clear communication and streamlined processes help us move fast.
• We Build A Legacy – Every action contributes to a lasting positive impact on the planet.
• We Care – We support each other’s well‑being, both personally and professionally.

Our remote work model means you can work from anywhere in Texas, with scheduled shifts that fit your lifestyle. We provide all the equipment you need—a Mac, high‑speed internet stipend, and a home office allowance—to ensure you’re set up for success from day one.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $16 per hour, with the flexibility to increase hours as the business grows. In addition to your base pay, you’ll enjoy:

• Paid time off, including vacation and sick days, to rest and recharge.
• Full remote work with flexible scheduling—choose mornings or afternoons to fit your life.
• Monthly home office stipend to cover work‑from‑home expenses.
• Access to professional development resources, including courses, webinars, and industry conferences.
• Participation in brighthush’s employee wellness program, featuring virtual fitness classes, mental health resources, and more.
• Regular team virtual events, from happy hours to learning sessions, fostering connection across the distributed team.

How to Apply

If you’re passionate about customer experience, bilingual communication, and making a tangible difference in the fight against food waste, we’d love to hear from you. Bring your expertise, curiosity, and enthusiasm to brighthush, and help us continue to empower millions of people to take action against food waste.

Ready to join a mission‑driven team that values impact, innovation, and personal growth? Click the link below to submit your application and start your journey with brighthush today.