Senior Customer Success Team Lead – Driving Growth & Adoption for Auditing & Compliance SaaS Solutions in the DACH Region

About brighthush

At brighthush, we are redefining the future of audit technology. With more than two decades of industry experience, a global team of 100+ experts, and a relentless focus on innovation, we empower organizations to strengthen their audit, compliance, tax, and governance processes. Our cloud‑native solutions bring transparency, efficiency, and measurable business value to every client, enabling them to build stronger partnerships and achieve sustainable growth.

We pride ourselves on a culture that blends cutting‑edge technology with a people‑first mindset. Trust is at the core of everything we do – from the way we build our products to the way we collaborate across teams and geographies. As we expand our portfolio and market presence, we’re looking for dynamic leaders who can help shape the next chapter of our journey.

Role Overview

As the Senior Customer Success Team Lead at brighthush, you will spearhead a high‑performing Customer Success team while maintaining a hands‑on role managing a portfolio of key accounts. Your strategic vision, operational rigor, and passion for customer advocacy will drive adoption, retention, and revenue growth across the DACH region.

In this hybrid leadership position, you will:

• Build and scale a dedicated Customer Success squad of 2–4 professionals.
• Design scalable processes, playbooks, and KPIs that enable the team to deliver consistent, measurable outcomes.
• Serve as the primary strategic partner for our most important customers, ensuring they realize tangible business value from our audit platform.
• Champion a culture of ownership, collaboration, and continuous improvement.

Key Responsibilities

Team Leadership & Development

• Recruit, coach, and mentor a small but ambitious Customer Success team.
• Facilitate regular knowledge‑sharing sessions, performance reviews, and career‑growth discussions.
• Establish clear roles, responsibilities, and success metrics for each team member.

Customer Portfolio Management

• Own a portfolio of high‑value DACH customers, acting as their trusted advisor throughout the entire lifecycle.
• Drive onboarding, adoption, and expansion initiatives to maximize ROI and customer satisfaction.
• Identify upsell and cross‑sell opportunities that align with customer goals and our product roadmap.

Process & Playbook Design

• Document, refine, and automate Customer Success workflows, ensuring scalability and consistency.
• Define and monitor key performance indicators (KPIs) such as NPS, churn rate, renewal rates, and product adoption metrics.
• Collaborate with Product, Sales, and Consulting teams to incorporate customer feedback into future releases.

Strategic Customer Advocacy

• Build deep, lasting relationships with C‑suite stakeholders and key decision makers.
• Act as the voice of the customer within brighthush, influencing product strategy and go‑to‑market initiatives.
• Represent brighthush at industry conferences, webinars, and thought‑leadership events focused on internal audit and compliance.

Contract & Revenue Management

• Lead renewal negotiations, ensuring sustainable revenue growth and high renewal rates.
• Collaborate with Finance to manage contract terms, pricing, and upsell opportunities.

Essential Qualifications

• Minimum 5 years of experience in Customer Success, SaaS, or complex software solutions.
• Proven track record of leading a Customer Success or similar customer‑facing team.
• Strong process‑design skills – ability to create scalable workflows, playbooks, and KPI frameworks.
• Exceptional stakeholder management, communication, and presentation abilities.
• High degree of autonomy and ownership – you drive initiatives from conception to execution.
• Fluency in German and English (written and spoken).
• Deep curiosity about technology and a passion for delivering customer happiness.

Preferred Qualifications

• Experience in internal audit, compliance, or related domains.
• Background in consulting or account management within the audit technology space.
• Experience working in a fast‑growth SaaS company with a global customer base.
• Knowledge of the DACH market dynamics and regulatory landscape.

Skills & Competencies

• Strategic Thinking – ability to align customer goals with business objectives.
• Data‑Driven Decision Making – proficiency in using analytics to inform strategy.
• Leadership & Coaching – inspire teams, foster growth, and build high‑performance cultures.
• Customer‑Centric Mindset – always put the customer’s success first.
• Adaptability – thrive in a fast‑moving, evolving environment.
• Collaboration – work seamlessly across product, sales, consulting, and finance.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As you lead our Customer Success team, you will:

• Gain exposure to senior leadership and cross‑functional initiatives.
• Participate in executive‑level strategy sessions, shaping the future of our product roadmap.
• Access continuous learning programs, including industry certifications, leadership workshops, and mentorship from seasoned experts.
• Benefit from a culture that rewards innovation, initiative, and measurable impact.

Work Environment & Company Culture

• Collaborative & Inclusive: We celebrate diverse perspectives and encourage open dialogue across all levels.
• Freedom & Trust: High autonomy, flexible working arrangements, and a results‑oriented mindset.
• Growth Through Challenges: You’ll tackle real business problems, learn from failures, and celebrate successes together.
• Flexible by Design: Remote work, hybrid options, and a focus on outcomes rather than hours.
• Sustainable Performance: Work‑life balance, flexible hours, and a culture that values well‑being.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary range: €70,000 – €80,000 per year.
• Performance‑based bonuses tied to team and individual metrics.
• Comprehensive health and wellness benefits, including gym memberships and bike‑leasing programs.
• Generous paid time off – 30+ days of annual leave plus public holidays.
• Employee stock options or equity participation, aligning your success with the company’s growth.
• Continuous learning budget for courses, certifications, and conferences.
• Regular team events, both virtual and in‑person, to foster camaraderie and collaboration.

How to Apply

If you’re ready to lead, innovate, and make a tangible impact on the audit technology landscape, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Success Team Lead role at brighthush.

Closing

Join brighthush and become a pivotal part of a mission‑driven team that is reshaping how organizations approach audit, compliance, and governance. Your leadership will not only elevate our customers’ success but also drive the next wave of growth for our innovative solutions. If you thrive on ownership, collaboration, and delivering measurable results, we encourage you to apply today and help us build the future of audit technology together.