Senior SAP IS‑U Customer Service Consultant – Utilities & Energy Solutions – Remote (Chicago/US) – 40‑60% Travel
About brighthush
brighthush is a leading global consulting firm that empowers businesses in the utilities, energy, and infrastructure sectors to transform their operations, adopt cutting‑edge technology, and deliver exceptional customer experiences. With a deep understanding of the regulatory landscape and a passion for innovation, brighthush partners with utilities worldwide to streamline processes, enhance service delivery, and unlock new growth opportunities. Our culture is built on collaboration, continuous learning, and a commitment to making a positive impact on the communities we serve.
Why Join brighthush?
At brighthush, you’ll work alongside some of the brightest minds in the industry, tackling complex challenges that shape the future of utilities. We offer a dynamic, inclusive environment where your ideas are heard, your expertise is valued, and your career can flourish. From mentorship programs and technical certifications to cross‑functional projects that span continents, brighthush is the place where you can grow both professionally and personally.
Position Overview
We are seeking an experienced Senior SAP IS‑U Customer Service Consultant to join our remote team based in Chicago or anywhere in the United States. In this role, you will lead the design, configuration, and implementation of SAP IS‑U Customer Service solutions for our utility clients. You will collaborate closely with business stakeholders, technical teams, and project managers to deliver high‑quality, scalable solutions that meet the unique needs of each client. This is a full‑time, consulting position that requires a willingness to travel 40‑60% of the time to client sites across the country.
Key Responsibilities
- Solution Design & Architecture: Develop comprehensive SAP IS‑U Customer Service solution blueprints that align with client business goals and industry best practices.
- Configuration & Customization: Configure SAP IS‑U modules, including Customer Service, Billing, and Metering, ensuring seamless integration with SAP S/4HANA Utilities, SAP CRM, and SAP Sales & Service Cloud.
- Implementation & Testing: Lead end‑to‑end implementation activities, from functional testing to user acceptance testing (UAT), and resolve any defects or issues that arise.
- Client Engagement: Act as the primary technical liaison for clients, translating business requirements into technical solutions and providing expert guidance throughout the project lifecycle.
- Training & Knowledge Transfer: Deliver training sessions to client teams, create detailed documentation, and ensure smooth handover of knowledge.
- Continuous Improvement: Identify opportunities for process optimization, recommend enhancements, and stay current with the latest SAP IS‑U releases and industry trends.
- Project Management: Collaborate with project managers to develop realistic timelines, budgets, and resource plans, ensuring projects are delivered on schedule and within scope.
- Team Leadership: Mentor junior consultants, provide technical guidance, and foster a culture of collaboration and excellence.
Essential Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
- Minimum of 3–4 years of hands‑on experience with SAP IS‑U or SAP Utilities, with at least 3 years focused on SAP IS‑U Customer Service.
- Strong knowledge of SAP S/4HANA Utilities, SAP CRM, SAP Sales & Service Cloud, and SAP C4C.
- Proven track record of delivering SAP IS‑U Customer Service implementations in the utilities sector.
- Excellent analytical, problem‑solving, and communication skills.
- Ability to work independently and as part of a distributed team.
- Willingness to travel 40‑60% of the time to client sites.
Preferred Qualifications
- Experience with SAP S/4HANA migration projects.
- Knowledge of utility industry regulations and compliance standards.
- Certification in SAP IS‑U or related SAP technologies.
- Experience leading cross‑functional teams or managing project budgets.
- Fluency in additional languages (e.g., Spanish, French) is a plus.
Core Skills & Competencies
- Technical proficiency in SAP IS‑U configuration and customization.
- Strong understanding of customer service processes in utilities (e.g., billing, meter reading, dispute resolution).
- Project management fundamentals (planning, risk assessment, stakeholder communication).
- Adaptability to changing priorities and ability to thrive in a fast‑paced consulting environment.
- Excellent interpersonal skills, with the ability to build rapport with clients and internal teams.
- Commitment to continuous learning and staying updated on SAP innovations.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is supported by a robust learning ecosystem. You will have access to:
- Industry‑leading training programs and SAP certification pathways.
- Mentorship from seasoned consultants and subject‑matter experts.
- Rotational assignments across different utility verticals and geographies.
- Opportunities to lead large‑scale transformation projects and influence strategy.
- Recognition programs that celebrate innovation, client success, and teamwork.
Work Environment & Culture
brighthush champions a culture of inclusion, innovation, and work‑life balance. Our remote-first approach means you can work from anywhere in the United States while still enjoying the benefits of a collaborative team environment. We encourage flexible schedules, provide state‑of‑the‑art collaboration tools, and foster a supportive atmosphere where every voice matters.
Compensation & Benefits
While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:
- Generous paid time off and holiday schedule.
- 401(k) retirement plan with company match.
- Health, dental, and vision insurance.
- Professional development budget and reimbursement for certifications.
- Employee wellness programs and mental health resources.
- Performance bonuses and equity opportunities for senior roles.
How to Apply
Ready to take the next step in your consulting career? Submit your application through our careers portal and join a team that is redefining the future of utilities. We look forward to learning how your expertise can help our clients achieve operational excellence and superior customer service.