Customer Experience Champion – Remote, AI‑Powered Insurance & Asset Management Support Specialist

About brighthush

brighthush is redefining how people protect and care for their most valuable assets—cars, homes, and beyond. By combining cutting‑edge artificial intelligence with a customer‑first philosophy, we’re building the first ever AI‑powered advisor that manages every step of the ownership journey: from finding the right vehicle or property, to securing the best insurance rates, to scheduling maintenance and handling repairs—all in one seamless, intuitive app.

Since our launch in 2019, brighthush has grown to over 5 million satisfied customers, raised more than $240 million in funding, and achieved profitability in 2024. Backed by Y Combinator and supported by a team of leaders from Nvidia, Meta, Amazon, BCG, McKinsey, Bain, and GEICO, we’re a fast‑moving, high‑impact startup that values learning, ownership, and a culture of kindness and excellence.

We’re looking for a passionate, customer‑centric professional to join our Customer Operations team as a Customer Experience Champion. In this role, you’ll be the frontline voice that turns complex insurance and asset‑management processes into simple, delightful experiences for our users.

Key Responsibilities

• Deliver Exceptional Customer Care – Answer inbound calls, emails, and chat inquiries from policyholders, proactively identifying coverage gaps, renewal opportunities, and discount eligibility.
• Deep Product Expertise – Master our AI‑driven platform and the extensive panel of insurance partners to recommend the best solutions for each customer’s unique situation.
• Problem‑Solving & Escalation Management – Resolve complex inquiries efficiently, using analytical thinking and empathy to ensure customer satisfaction.
• Service Request Processing – Handle vehicle, driver, lienholder, and policy document updates, ensuring data accuracy and timely execution.
• Feedback Loop & Continuous Improvement – Capture customer insights, share them with product and engineering teams, and see your suggestions implemented in real time.
• Team Collaboration – Work closely with cross‑functional teams—Product, Engineering, Sales, and Marketing—to align on customer experience goals.
• Compliance & Quality Assurance – Adhere to all regulatory requirements and internal quality standards, maintaining high service levels and data security.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum 1 year of experience in customer service, sales, or hospitality (or equivalent customer‑facing role).
• Strong communication skills—verbal and written—across multiple channels.
• Demonstrated problem‑solving ability and a proactive mindset.
• Comfortable working in a fast‑paced, remote environment with flexible scheduling.
• Basic understanding of insurance concepts is a plus but not required.
• Proficiency with CRM systems, help‑desk software, and Microsoft Office suite.

Preferred Qualifications

• Prior experience in the insurance or financial services industry.
• Knowledge of P&C insurance licensing; willingness to obtain a license if not already held.
• Experience with AI or data‑driven product platforms.
• Fluency in multiple languages to serve a diverse customer base.
• Previous remote work experience with a distributed team.

Skills & Competencies

• Customer‑Centric Mindset – Passion for helping people navigate complex processes.
• Analytical Thinking – Ability to dissect problems and devise effective solutions.
• Adaptability – Thrive in a rapidly evolving product environment.
• Team Player – Collaborate across departments and support teammates.
• Time Management – Prioritize tasks and meet deadlines in a remote setting.
• Tech Savvy – Comfortable learning new tools and platforms quickly.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our product. As a Customer Experience Champion, you’ll:

• Gain deep expertise in insurance, asset management, and AI technology.
• Take ownership of customer experience initiatives, influencing product roadmap decisions.
• Progress into senior support roles, team lead positions, or cross‑functional roles in Product, Sales, or Marketing.
• Participate in continuous learning programs, including industry certifications and internal knowledge‑sharing sessions.
• Benefit from a culture that rewards ownership, innovation, and measurable impact.

Work Environment & Culture

brighthush is a fully remote, high‑energy startup that values flexibility, collaboration, and a culture of kindness. You’ll enjoy:

• Flexible scheduling: choose between a 5‑day, 8‑hour week or a 4‑day, 10‑hour week.
• Fully equipped home office: we provide all necessary hardware and software.
• Inclusive, supportive culture where every voice matters.
• Regular virtual team events, hackathons, and learning sessions.
• Opportunities to travel to our offices in Palo Alto, New York City, Chicago, and Toronto for occasional in‑person collaboration.

Compensation & Benefits

We offer a competitive hourly wage of $19.00–$21.00, plus equity options that allow you to own a piece of the company’s success. In addition, you’ll receive:

• Health, dental, and vision insurance coverage.
• 401(k) plan with employer matching.
• Paid vacation, sick leave, and parental leave.
• Wellness stipend and mental health resources.
• Professional development budget and tuition reimbursement.
• Access to industry conferences and events.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re becoming part of a mission to transform how people protect their most valuable assets. You’ll:

• Work with a talented, diverse team that values learning and ownership.
• See your ideas directly influence product improvements and customer satisfaction.
• Grow your career in a fast‑moving, high‑impact environment.
• Enjoy a culture that balances high performance with kindness and collaboration.

How to Apply

Ready to make a difference in the lives of millions of customers? Submit your application through our careers portal and let’s start a conversation about how you can contribute to brighthush’s growth and success.

Note: brighthush is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.