Customer Experience Champion – Remote, Insurance Technology Trailblazer – Elevate Your Career with brighthush

About brighthush

At brighthush, we’re redefining the way people protect what matters most. Our AI‑driven platform empowers customers to manage car and home ownership, insurance, repairs, and maintenance with unprecedented ease and insight. By blending cutting‑edge technology with a human‑centric approach, we’re not just building products – we’re creating a new standard for customer experience in the insurance industry. Join a team that’s passionate, purpose‑driven, and relentlessly innovative.

Why brighthush?

Working at brighthush means you’ll be part of a fast‑moving startup that’s already making waves in the insurance tech space. We value curiosity, collaboration, and a willingness to challenge the status quo. Our culture is built on transparency, continuous learning, and a shared commitment to delivering value to our customers. Whether you’re a seasoned professional or just starting your career, you’ll find opportunities to grow, experiment, and make a real impact.

Position Overview

We’re looking for a Customer Experience Champion to join our remote team. In this role, you’ll be the first point of contact for our customers, ensuring they receive timely, accurate, and friendly support. You’ll help shape the customer journey, collaborate with cross‑functional teams, and contribute to the evolution of our support processes. If you thrive in a dynamic environment, love solving problems, and are passionate about creating memorable experiences, we want to hear from you.

Key Responsibilities

• Handle inbound calls, emails, and chat inquiries from customers across the United States and Ontario, Canada.
• Process service requests, policy updates, and claim information with precision and empathy.
• Diagnose and resolve customer issues, escalating complex cases to the appropriate teams while maintaining a high level of customer satisfaction.
• Document interactions accurately in our CRM system, ensuring data integrity and compliance with industry regulations.
• Collaborate with product, engineering, and marketing teams to provide customer feedback that informs feature development and communication strategies.
• Participate in continuous improvement initiatives, sharing insights and best practices to enhance the overall support experience.
• Maintain up‑to‑date knowledge of product offerings, policy details, and industry trends to deliver expert guidance to customers.
• Adhere to company policies, quality standards, and performance metrics, consistently meeting or exceeding targets.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Strong verbal and written communication skills in English.
• Excellent problem‑solving abilities and a customer‑first mindset.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Ability to work independently in a remote setting while staying connected with a distributed team.
• Flexibility to work in one of the following states or Ontario, Canada: Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, North Carolina, New Jersey, Nevada, New York, Oregon, Tennessee, Texas, Utah, Virginia, San Antonio, Jacksonville, Tucson, Sandy, Buffalo, Knoxville, Greensboro.
• Availability to work a 4‑day work week schedule, with occasional on‑call or weekend coverage as needed.

Preferred Qualifications

• Prior experience in customer service, sales, hospitality, or a related field.
• Experience working in the insurance or fintech industry.
• Knowledge of AI or machine‑learning concepts and how they apply to customer support.
• Multilingual abilities or experience serving diverse customer bases.
• Familiarity with remote collaboration tools such as Slack, Teams, and Asana.

Core Skills & Competencies

• Customer‑Centricity: A genuine passion for helping people and a commitment to exceeding expectations.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Analytical Thinking: Ability to assess situations, identify root causes, and propose effective solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment and embrace change.
• Collaboration: Work seamlessly with cross‑functional teams to drive shared goals.
• Tech Savvy: Comfortable learning new tools and technologies quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Champion, you’ll have the chance to:

• Progress into senior support roles, such as Lead Customer Advocate or Customer Success Manager.
• Transition into product or engineering teams, leveraging your deep customer insights.
• Participate in leadership development programs, mentorship, and coaching.
• Attend industry conferences, webinars, and workshops to stay ahead of trends.
• Contribute to internal knowledge bases, training materials, and process documentation.

Work Environment & Culture

Our remote-first culture means you’ll have the flexibility to work from anywhere within the approved regions. We foster a supportive, inclusive environment where every voice is heard. Key cultural pillars include:

• Transparency: Open communication channels and regular town‑hall meetings.
• Innovation: Encouragement to experiment, fail fast, and iterate.
• Well‑being: Emphasis on mental health, work‑life balance, and holistic wellness.
• Community: Regular virtual social events, hackathons, and volunteer initiatives.

Compensation & Benefits

We offer a competitive salary range of USD 39,520 – 43,680 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• 401(k) matching to help secure your financial future.
• Generous paid time off (PTO) and a 4‑day work week to promote rest and recharge.
• Retirement plan options and financial wellness resources.
• Generous parental leave for new parents and caregivers.
• Health, dental, and vision insurance plans.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work hours and a fully remote setup.

How to Apply

Ready to make a difference in the lives of our customers and grow your career with brighthush? Click the link below to submit your application and join our mission to transform insurance through technology and empathy.

We look forward to discovering how your unique talents and passion can help us elevate the customer experience to new heights.