Senior Customer Success Manager – Digital Marketing & AI Lead Generation at brighthush

About brighthush

brighthush is a forward‑thinking digital marketing powerhouse headquartered in Toronto, Canada, that blends cutting‑edge AI technology with proven SEO and paid media strategies to deliver measurable growth for B2B brands worldwide. Our mission is to transform data into actionable insights, turning every campaign into a high‑impact, revenue‑driving engine. With a culture rooted in curiosity, collaboration, and continuous learning, brighthush empowers its people to innovate, experiment, and exceed client expectations.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑velocity team that thrives on solving complex marketing challenges. We offer:

• Remote work flexibility across Canada, with optional on‑site collaboration in Toronto.
• A collaborative environment where every voice is heard and every idea is valued.
• Access to the latest AI tools, data analytics platforms, and industry‑leading training.
• Competitive salary, performance bonuses, and a comprehensive benefits package.
• Clear career progression pathways, from Customer Success Lead to Director of Client Services.

Position Overview

As a Senior Customer Success Manager at brighthush, you will be the primary advocate for our clients, ensuring they achieve their marketing objectives through strategic guidance, data‑driven insights, and seamless project execution. You will collaborate closely with our account, creative, and technical teams to deliver exceptional results, while continuously refining our processes and expanding our service offerings.

Key Responsibilities

• Client Relationship Management: Serve as the main point of contact for a portfolio of B2B clients, building trust, understanding their business goals, and aligning brighthush’s solutions to their needs.
• Performance Reporting & Analysis: Create, present, and interpret monthly and quarterly performance reports using GA4, Search Console, Google Ads, Microsoft Ads, and other analytics tools. Translate data into actionable recommendations.
• Project Coordination: Lead cross‑functional project plans in ClickUp, Asana, or Monday, ensuring timely delivery of deliverables, managing budgets, and mitigating risks.
• Strategic Consulting: Advise clients on SEO best practices, paid media optimization, AI‑driven content strategies, and conversion rate optimization.
• Process Improvement: Identify gaps in client workflows, propose automation via Zapier or custom integrations, and champion continuous improvement initiatives.
• Team Collaboration: Partner with the Account Management, Creative, and Technical teams to align on client objectives, share insights, and drive cross‑departmental success.
• Knowledge Sharing: Conduct internal workshops and client training sessions on emerging digital marketing trends, AI tools, and data analytics.

Essential Qualifications

• Minimum of 3 years of experience in customer success, account management, or client services within a digital marketing agency or B2B service environment.
• Hands‑on experience with SEO (Google Search Console, SEMrush, Ahrefs) and paid media platforms (Google Ads, Microsoft Ads).
• Proficiency in web analytics tools, especially GA4, and the ability to extract insights from complex data sets.
• Strong familiarity with AI tools such as ChatGPT, Claude, Gemini, and their application in marketing workflows.
• Project management experience using ClickUp, Asana, or Monday.com, including task delegation, timeline tracking, and stakeholder communication.
• Advanced proficiency in HubSpot CRM, including pipeline management, deal tracking, and reporting.
• Excellent written and verbal communication skills in English, with the ability to translate technical concepts into clear, client‑friendly language.
• Proactive problem‑solving mindset, with a track record of turning challenges into opportunities.

Preferred Qualifications

• Experience with Microsoft Ads and Microsoft Advertising ecosystem.
• Knowledge of data integration tools such as Zapier, Integromat, or similar automation platforms.
• Background in B2B SaaS or technology sectors, providing insight into complex sales cycles and technical product offerings.
• Certification in Google Analytics, Google Ads, or HubSpot.
• Fluency in a second language (e.g., French, Spanish) to support a diverse client base.

Core Skills & Competencies

• Data‑Driven Decision Making: Ability to interpret analytics and translate findings into strategic actions.
• Client‑Centric Mindset: Passion for delivering value and exceeding client expectations.
• Communication & Presentation: Skilled at crafting compelling narratives for both technical and non‑technical audiences.
• Project Management: Strong organizational skills, with a proven ability to juggle multiple priorities and meet deadlines.
• Technical Aptitude: Comfortable navigating CRM systems, analytics dashboards, and AI platforms.
• Collaboration & Teamwork: Works effectively across departments, fostering a culture of shared success.
• Adaptability & Continuous Learning: Stays current with industry trends, emerging technologies, and best practices.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Annual training budget for certifications, conferences, and workshops.
• Mentorship from senior leaders in account management, data science, and AI strategy.
• Internal knowledge‑sharing sessions on the latest digital marketing innovations.
• Clear promotion tracks: Customer Success Lead → Senior Manager → Director of Client Services.
• Opportunities to lead new service lines, such as AI‑powered content generation or predictive analytics.

Work Environment & Culture

brighthush champions a culture of transparency, creativity, and high performance. Our remote‑first model is supported by:

• Weekly virtual town halls and team‑building activities.
• Flexible working hours to accommodate different time zones across Canada.
• Access to a digital collaboration hub (Slack, Teams, Miro) for real‑time communication.
• Inclusive hiring practices that celebrate diversity of thought and background.
• Regular feedback loops and performance reviews that focus on growth and impact.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) or RRSP matching.
• Paid time off, including vacation, sick leave, and personal days.
• Wellness stipend for gym memberships, meditation apps, or other health initiatives.
• Technology stipend for home office setup.
• Employee referral program with generous rewards.

How to Apply

Ready to elevate client success to the next level? Submit your resume and a cover letter that showcases how your experience aligns with the responsibilities and qualifications above. We look forward to exploring how you can contribute to brighthush’s mission of delivering data‑driven, AI‑enhanced marketing solutions.