Customer Experience Coordinator – Front‑End Service Excellence & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant culture that values diversity, innovation, and customer obsession, brighthush empowers its people to grow, learn, and make a real impact every day. Whether you’re working in one of our bustling distribution centers, dynamic home‑office hubs, or flagship retail locations, you’ll find a supportive environment that celebrates teamwork, creativity, and continuous improvement.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences are the cornerstone of our success. As a Customer Experience Coordinator, you’ll be at the heart of that mission—leading a team of Associates to deliver friendly, efficient, and memorable service while championing our loyalty programs and brand values. This role offers:

• Hands‑on leadership experience that builds your managerial skill set
• Opportunities to mentor and develop a high‑performing team
• Exposure to cutting‑edge retail technology and store operations
• A culture that rewards initiative, integrity, and collaboration
• Competitive pay, comprehensive benefits, and a clear career ladder

Key Responsibilities

As the Customer Experience Coordinator, you will:

• Lead, coach, and inspire a front‑end team of Associates to deliver prompt, courteous service and promote loyalty programs
• Model outstanding customer service by engaging with shoppers, resolving issues, and maintaining a clean, organized store environment
• Develop and implement training programs that reinforce front‑end principles, merchandising techniques, and brand standards
• Assign registers, manage POS coverage, and coordinate breaks to ensure seamless store operations
• Address customer concerns swiftly, turning potential complaints into positive experiences that reinforce brand loyalty
• Collaborate with store management to set priorities, track progress, and communicate updates to the team
• Partner with HR and Learning & Development to identify training needs and support Associates’ growth
• Ensure compliance with labor laws, company policies, and safety protocols, fostering a secure and inclusive workplace
• Support shrink reduction initiatives and inventory accuracy programs to protect profitability
• Promote credit and loyalty programs, driving enrollment and engagement among shoppers
• Participate in continuous improvement projects and contribute ideas that enhance the customer journey

Essential Qualifications

We’re looking for candidates who bring:

• At least 1 year of retail experience, with a minimum of 6 months in a supervisory or leadership capacity
• Strong understanding of merchandising techniques and visual standards
• Excellent communication and organizational skills, with meticulous attention to detail
• Ability to multitask in a fast‑paced environment and adapt to changing priorities
• Proven ability to train, mentor, and motivate a diverse team of Associates
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus

Preferred Qualifications

Bonus points for candidates who also possess:

• Experience with POS systems and store analytics tools
• Knowledge of safety and compliance regulations in a retail setting
• Previous exposure to loyalty program management or customer retention strategies
• Leadership training or certifications in retail operations

Skills & Competencies

Success in this role requires a blend of technical and soft skills:

• Leadership & Coaching – Ability to inspire and develop high‑performing teams
• Customer‑Centric Mindset – Passion for delivering memorable shopping experiences
• Problem‑Solving – Quick, effective resolution of customer and operational challenges
• Data‑Driven Decision Making – Use of metrics to guide performance and improvement
• Collaboration – Working seamlessly with cross‑functional teams (HR, Operations, Marketing)
• Adaptability – Thriving in a dynamic, fast‑paced retail environment
• Integrity – Upholding ethical standards and confidentiality at all times

Career Growth & Development

At brighthush, we’re committed to your professional journey. Starting as a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that positions you for Store Manager or District Manager roles
• Access to internal training programs, mentorship, and coaching from senior leaders
• Opportunities to cross‑train in merchandising, inventory management, and e‑commerce
• Clear performance metrics that align with advancement criteria and reward high performers
• Participation in innovation projects that shape the future of retail at brighthush

Work Environment & Culture

brighthush fosters a culture of inclusion, respect, and continuous learning. Our teams are built on:

• Open communication and transparent feedback loops
• Celebration of diversity and unique perspectives
• Commitment to work‑life balance through flexible scheduling and supportive policies
• Community engagement initiatives and volunteer opportunities
• Recognition programs that reward exceptional performance and teamwork

Compensation & Benefits

We offer a competitive pay structure, starting at $16.55 to $17.05 per hour, based on experience and performance. In addition to base pay, you’ll enjoy:

• Comprehensive health, dental, and vision plans (including HSA and FSA options)
• 401(k) retirement plan with company match for eligible employees
• Paid parental leave, vacation, holidays, and sick days
• Employee discounts on merchandise, cell phone plans, and pet insurance
• Professional development resources, tuition assistance, and scholarship programs
• Auto and home insurance discounts, and access to a credit union
• Wellness programs, including EAP, smoking cessation, and bereavement support

Location & Schedule

Position: Customer Experience Coordinator Store: brighthush Store 1241, Albany, OR Address: 2000 14th Avenue SE, Albany, OR Schedule: Flexible – nights, weekends, and holidays as required

How to Apply

Ready to elevate the customer experience and grow your career at brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this job

brighthush’s Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering unforgettable shopping moments, leading a passionate team, and shaping the future of retail. If you thrive in a fast‑paced environment, love coaching others, and are driven by a commitment to customer excellence, we want to hear from you. Join us and help us continue to redefine the off‑price retail experience for customers worldwide.