Experienced Part‑Time Customer Experience Coordinator – Retail Front‑End Excellence & Loyalty Program Specialist

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush empowers its people to grow, collaborate, and make a real impact. Whether you’re working in one of our bustling retail stores, dynamic distribution centers, or strategic home offices, you’ll find a supportive environment that nurtures talent, rewards performance, and encourages continuous learning.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences are the cornerstone of our success. As a Part‑Time Customer Experience Coordinator, you’ll be at the heart of this mission—leading a team of associates, ensuring every shopper leaves with a smile, and driving loyalty program engagement. This role offers:

• Flexible scheduling, including evenings and weekends, to fit your lifestyle.
• Competitive hourly pay ranging from $15.00 to $15.50, with potential for growth based on performance.
• Comprehensive benefits for eligible employees, including health, dental, vision, retirement plans, and more.
• Opportunities for career advancement into full‑time roles, management tracks, and cross‑functional projects.
• A culture of recognition, mentorship, and continuous improvement.

Key Responsibilities

As a Customer Experience Coordinator, you will be the visible face of brighthush’s commitment to service excellence. Your day‑to‑day duties will include:

• Lead by Example: Engage with customers, demonstrate product knowledge, and model the brand’s values of honesty, integrity, and professionalism.
• Team Management: Oversee a front‑end team of associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Mentor new hires and existing staff on front‑end principles, customer personalization, and loyalty program promotion.
• Customer Advocacy: Resolve customer concerns swiftly, turning potential issues into positive experiences.
• Store Operations: Maintain a clean, organized, and safe environment; enforce store policies and safety protocols.
• Performance Metrics: Monitor sales, shrink, and customer satisfaction metrics; provide regular updates to store management.
• Collaboration: Partner with store leadership to identify training needs, set priorities, and celebrate successes.
• Compliance: Ensure adherence to labor laws, company policies, and ethical standards.
• Continuous Improvement: Participate in initiatives aimed at reducing shrink, enhancing customer loyalty, and improving operational efficiency.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proven track record of coaching and developing team members.
• Flexibility to work a variety of shifts, including nights and weekends.
• High school diploma or equivalent; associate’s degree preferred.

Preferred Qualifications

• Experience with POS systems and loyalty program management.
• Knowledge of safety and compliance standards in a retail environment.
• Data‑driven mindset: comfortable analyzing sales reports and customer feedback.
• Fluency in multiple languages to serve a diverse customer base.
• Previous experience in a fast‑paced, high‑volume retail setting.

Core Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Leadership: ability to inspire, motivate, and guide a team toward shared goals.
• Problem‑solving: quick, effective resolution of customer and operational issues.
• Collaboration: works seamlessly with cross‑functional teams, from merchandising to loss prevention.
• Adaptability: thrives in a dynamic environment with evolving priorities.
• Tech proficiency: comfortable using POS, inventory, and customer relationship tools.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll have access to:

• Structured training programs covering retail operations, leadership, and customer engagement.
• Mentorship from seasoned managers who share best practices and career insights.
• Internal mobility: pathways to full‑time roles, store management, or specialized tracks such as merchandising, loss prevention, or e‑commerce.
• Leadership development workshops, including communication, conflict resolution, and strategic thinking.
• Opportunities to lead cross‑departmental projects, enhancing visibility and skill sets.

Work Environment & Culture

brighthush fosters a culture of inclusion, collaboration, and continuous improvement. You’ll experience:

• A supportive team that values each member’s contributions.
• Open communication channels with leadership and peers.
• Recognition programs that celebrate achievements and milestones.
• Regular team building events, both in‑store and virtual.
• Commitment to employee well‑being through wellness initiatives and flexible scheduling.

Compensation, Perks, and Benefits

While the starting hourly rate for this part‑time role ranges from $15.00 to $15.50, brighthush offers a comprehensive benefits package for eligible employees, including:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off: holidays, vacation, and sick leave.
• Employee discount on all brighthush merchandise.
• Employee assistance program (EAP) for personal and professional support.
• Life and disability insurance options.
• Auto and home insurance discounts.
• Employee referral bonuses.
• Access to a credit union and financial wellness resources.
• Opportunities for tuition reimbursement and continuing education.

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and identities, and we provide reasonable accommodations for qualified individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.