Dynamic Loss Prevention & Customer Service Associate – Retail Security & Guest Experience Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a rich heritage of innovation, sustainability, and community engagement, brighthush has grown into a Fortune 100 powerhouse that thrives on collaboration, diversity, and continuous learning. Our stores are more than retail spaces; they are vibrant hubs where customers experience exceptional service, and employees enjoy a culture of empowerment, creativity, and professional growth.

As a member of the brighthush family, you will join a team that values integrity, accountability, and a relentless focus on customer delight. Whether you are stationed in one of our bustling retail locations, a state‑of‑the‑art distribution center, or a dynamic corporate office, you will have the chance to shape the future of retail, protect our brand, and create memorable shopping experiences.

Position Overview

The Loss Prevention & Customer Service Associate plays a pivotal role in safeguarding brighthush’s assets while ensuring a welcoming environment for every guest. Acting as the first line of defense, you will deter theft, respond to incidents, and collaborate closely with store management and the loss prevention team. Your presence and professionalism will reinforce brighthush’s commitment to safety, quality, and customer satisfaction.

Key Responsibilities

• Visual Deterrence & Surveillance: Maintain a visible, approachable presence at the front of the store or within key departments to deter potential loss and dishonesty.
• Body‑Worn Camera Operations: Operate and maintain the company‑approved body‑worn camera, ensuring all footage is captured, stored, and transmitted in compliance with privacy and security protocols.
• Customer Engagement: Greet guests warmly, demonstrate courtesy and respect, and provide assistance or referrals to store management or customer service as needed.
• Incident Observation & Reporting: Identify and document suspicious behavior or critical incidents, promptly notifying loss prevention or store management.
• Emergency Response: Review and understand the Store Emergency Response Guide, and act decisively during emergencies to protect guests, staff, and assets.
• Closing Safety Sweep: Conduct a comprehensive safety sweep of the store in partnership with management at closing, ensuring all areas are secure.
• Policy Adherence: Follow all brighthush policies, procedures, and safety guidelines, and uphold the company’s culture and values.
• Documentation: Accurately record incidents in the AIIM Case Management system, ensuring all details are captured for investigation and reporting.
• Collaboration: Work closely with store teams, loss prevention specialists, and management to foster a cohesive, safety‑first environment.
• Additional Duties: Perform any other responsibilities assigned by the District Loss Prevention Manager or store leadership.

Essential Qualifications

• High school diploma or equivalent; additional education or certifications in retail, security, or customer service are a plus.
• 0–2 years of retail or security experience, with a proven track record of professionalism and integrity.
• Strong verbal and written communication skills, capable of engaging diverse customers and colleagues.
• Sound decision‑making ability, able to assess situations quickly and act appropriately.
• Self‑motivated and capable of working independently while maintaining a collaborative spirit.
• Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine safety checks.
• Proficiency with radio communication equipment and basic computer skills for incident documentation.

Preferred Qualifications

• Experience with body‑worn camera systems and related data management.
• Knowledge of loss prevention best practices, including loss audit, shrink analysis, and incident investigation.
• Prior exposure to emergency response protocols in a retail setting.
• Demonstrated ability to handle high‑pressure situations with calmness and professionalism.
• Commitment to continuous learning and willingness to pursue additional training in security, customer service, or leadership.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service while protecting the brand.
• Situational Awareness: Keen observation skills to detect potential risks and respond proactively.
• Integrity & Ethics: Uphold the highest standards of honesty and confidentiality.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals.
• Adaptability: Thrive in a fast‑paced retail environment with evolving priorities.
• Technical Proficiency: Comfortable using radio systems, body‑worn cameras, and incident reporting software.
• Problem‑Solving: Analyze situations, identify root causes, and implement solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Loss Prevention & Customer Service Associate, you will have the opportunity to:

• Progress to senior loss prevention roles, such as Loss Prevention Officer, District Manager, or Regional Manager.
• Transition into customer experience leadership, leveraging your frontline insights to shape store policies and training.
• Participate in specialized training programs covering advanced security techniques, conflict resolution, and leadership development.
• Earn certifications in retail security, customer service excellence, or emergency response.
• Benefit from mentorship programs that pair you with experienced leaders across the organization.

Work Environment & Company Culture

brighthush fosters a culture that celebrates diversity, encourages innovation, and rewards hard work. You will experience:

• A supportive, inclusive workplace where every voice is heard.
• Regular team‑building events, community service initiatives, and employee recognition programs.
• Access to cutting‑edge technology and tools that streamline your daily tasks.
• Flexible scheduling options to accommodate personal commitments.
• A commitment to sustainability, with initiatives that reduce waste, conserve energy, and support local communities.

Compensation, Perks, and Benefits

While the starting hourly rate ranges from $16.25 to $18.60, your actual compensation will reflect your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance (eligible after required service periods).
• 401(k) plan with company match after meeting eligibility criteria.
• Paid time off: holidays, vacation, sick leave, and paid parental leave.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, cell phone plans, pet insurance, and legal services.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Opportunities for professional development and tuition reimbursement.

Why Join brighthush?

By becoming a Loss Prevention & Customer Service Associate at brighthush, you will:

• Play a vital role in protecting the brand and ensuring a safe, enjoyable shopping experience.
• Gain hands‑on experience in retail security, customer service, and incident management.
• Work within a dynamic, fast‑paced environment that rewards initiative and creativity.
• Benefit from a culture that values work‑life balance, continuous learning, and career advancement.
• Join a global community that is dedicated to sustainability, community impact, and ethical business practices.

How to Apply

If you are ready to bring your passion for security, customer service, and teamwork to a leading retail brand, we encourage you to apply today. Submit your resume and cover letter through the link below, and let’s explore how you can contribute to brighthush’s continued success.

Location: 690 Merrill Road, Pittsfield, MA – brighthush Store 0454 We welcome applicants from all backgrounds and are committed to providing a fair, inclusive hiring process. brighthush considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.