Dynamic Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in over 30 countries and a portfolio that includes flagship brands such as TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx, brighthush has built a reputation for innovation, customer obsession, and a culture that celebrates diversity, collaboration, and continuous learning.

Why brighthush?

At brighthush, every day is an opportunity to shape the future of retail. We empower our associates to take ownership, experiment, and grow—both personally and professionally. Our commitment to employee development is reflected in comprehensive training programs, mentorship opportunities, and a clear career ladder that spans from front‑end roles to senior leadership.

Location

1583B New Garden Rd, Greensboro, NC, USA

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You will lead a team of associates, ensuring that every customer interaction is seamless, personalized, and memorable. Your role will blend people management, operational excellence, and brand advocacy to drive sales, loyalty, and store performance.

Key Responsibilities

• Team Leadership & Development – Mentor and coach a diverse group of front‑end associates, fostering a culture of excellence, accountability, and continuous improvement.
• Customer Experience Champion – Model outstanding service, engage customers proactively, and resolve issues swiftly to maintain a positive in‑store atmosphere.
• Operational Excellence – Oversee register assignments, POS coverage, and break scheduling to ensure smooth daily operations.
• Store Presentation & Merchandising – Collaborate with visual merchandisers to keep the store clean, organized, and aligned with brand standards.
• Loyalty & Credit Promotion – Drive enrollment in loyalty programs, credit offerings, and special promotions, translating them into measurable sales lift.
• Compliance & Safety – Enforce labor laws, company policies, and safety protocols to protect both associates and customers.
• Performance Metrics – Track and report on key performance indicators such as sales per square foot, customer satisfaction scores, and shrink reduction targets.
• Continuous Improvement – Identify operational bottlenecks, propose solutions, and collaborate with senior management to implement best practices.
• Cross‑Functional Collaboration – Work closely with the merchandising, loss prevention, and human resources teams to align store objectives with corporate strategy.
• Other Duties – Perform additional responsibilities as assigned by store leadership.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven track record of training and developing team members.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Knowledge of labor regulations and compliance standards.
• Demonstrated success in driving loyalty program enrollment and sales growth.
• Leadership training or certification.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong leadership presence and the ability to inspire a team.
• Analytical thinking and data‑driven decision making.
• Problem‑solving skills and a proactive approach to challenges.
• Collaboration and teamwork across functional areas.
• Resilience and composure under pressure.

Career Growth & Learning Opportunities

At brighthush, we believe in unlocking your full potential. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for higher‑level roles.
• Mentorship from senior executives who share their insights and experiences.
• Cross‑departmental projects that broaden your skill set and business acumen.
• Annual performance reviews that align your goals with the company’s strategic vision.
• Opportunities to transition into roles such as Store Manager, District Manager, or Corporate Program Manager.

Work Environment & Culture

brighthush fosters an inclusive, energetic, and collaborative environment. Our core values—Integrity, Innovation, and Customer Obsession—guide everything we do. You’ll find a workplace where ideas are welcomed, achievements are celebrated, and every associate is empowered to make a difference.

Compensation & Benefits

Starting pay ranges from $13.75 to $14.25 per hour, with actual compensation based on experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Associate discount on merchandise
• Employee Assistance Program (EAP)
• Health, dental, and vision insurance (subject to eligibility)
• 401(k) retirement plan with company match (subject to eligibility)
• Paid parental leave, holidays, and vacation time
• Short‑ and long‑term disability coverage
• Life insurance and accidental death coverage
• Auto and home insurance discounts
• Pet and legal insurance options
• Credit union membership benefits
• Scholarship and adoption assistance programs
• Flexible spending accounts (HSA, FSA) and wellness incentives

How to Apply

If you are ready to lead, inspire, and elevate the customer experience at brighthush, we’d love to hear from you. Click the link below to submit your application and join a team that values innovation, growth, and a shared commitment to excellence.

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brighthush is an Equal Opportunity Employer

brighthush considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.