Customer Experience Coordinator – Retail Excellence & Loyalty Program Leadership at brighthush

About brighthush

brighthush is a global retail powerhouse, renowned for delivering high-quality merchandise at unbeatable prices. With a presence that spans across North America, Europe, and Asia, we are the leading off‑price retailer in the world. Our mission is simple yet powerful: to provide customers with an exceptional shopping experience that blends style, value, and convenience. At brighthush, we celebrate diversity, foster collaboration, and invest heavily in the growth and development of every team member.

Why brighthush?

When you join brighthush, you become part of a Fortune 100 organization that is constantly evolving. We empower our associates to take ownership, innovate, and drive results. Our culture is built on honesty, integrity, and a relentless focus on customer satisfaction. Whether you work in one of our flagship stores, distribution centers, or corporate offices, you’ll find a supportive environment that rewards initiative, creativity, and teamwork.

Position Overview

The Customer Experience Coordinator is a pivotal role that bridges front‑line operations and strategic customer engagement. You will lead a team of associates, ensuring that every customer interaction is memorable, efficient, and aligned with brighthush’s brand promise. This role demands a blend of leadership, operational excellence, and a passion for customer service.

Key Responsibilities

• Team Leadership: Oversee a dedicated group of front‑end associates, assigning registers, coordinating breaks, and ensuring optimal staffing levels.
• Customer Service Excellence: Model and coach exceptional customer service, ensuring that every guest receives prompt, courteous, and personalized assistance.
• Loyalty Program Promotion: Drive enrollment and engagement in brighthush’s loyalty initiatives, educating customers on benefits and encouraging repeat visits.
• Store Operations: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s standards.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for delight.
• Training & Development: Mentor associates on front‑end principles, POS usage, and customer interaction techniques.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols to protect both staff and customers.
• Performance Metrics: Monitor key performance indicators such as sales per square foot, customer satisfaction scores, and shrink reduction targets.
• Communication: Provide clear, timely updates to management and staff, fostering transparency and continuous improvement.
• Continuous Improvement: Partner with store leadership to identify training gaps, process enhancements, and new initiatives that elevate the customer experience.

Essential Qualifications

• Minimum of 1 year retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Demonstrated ability to train and develop others.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in customer loyalty program management.
• Knowledge of safety and compliance regulations in a retail setting.
• Prior experience in a high‑volume store environment.
• Strong analytical skills to interpret sales data and customer feedback.

Core Competencies

• Leadership: Inspires and motivates teams to achieve excellence.
• Customer Focus: Deep commitment to delivering outstanding service.
• Problem Solving: Quickly identifies issues and implements effective solutions.
• Communication: Articulates ideas clearly and listens actively.
• Integrity: Upholds honesty, confidentiality, and ethical standards.
• Adaptability: Thrives in dynamic, evolving environments.
• Collaboration: Works seamlessly across departments and functions.

Career Growth & Learning Opportunities

At brighthush, we believe that career development is a shared responsibility. As a Customer Experience Coordinator, you will:

• Gain exposure to cross‑functional projects that influence store strategy and operations.
• Participate in leadership development programs designed to sharpen your managerial acumen.
• Access a wealth of learning resources, including online courses, workshops, and mentorship from senior leaders.
• Be considered for advancement into senior store management, operations, or corporate roles.

Work Environment & Culture

Our stores are more than just retail spaces—they are community hubs where associates feel valued and empowered. You’ll experience:

• A collaborative atmosphere that encourages idea sharing and innovation.
• Regular team-building events, recognition programs, and employee appreciation days.
• A commitment to work‑life balance, with flexible scheduling and supportive policies.
• Inclusive practices that celebrate diversity and foster belonging.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, your actual compensation will reflect your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company contributions and matching.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount program across all brighthush brands.
• Employee Assistance Program (EAP) for mental and emotional well‑being.
• Life and disability insurance options.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Referral bonuses for bringing talented friends into the brighthush family.

How to Apply

Ready to elevate your career and make a tangible impact on customer satisfaction? Click the link below to submit your application and join the brighthush team. We look forward to discovering how your passion for service and leadership can help us continue to set the standard for retail excellence.

Apply to this position at brighthush

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Location

USA – brighthush Store 1623 Ottumwa, IA