Customer Financial Specialist Associate – Full‑Time Remote (Eastern Standard Time Zone) – Join brighthush’s Dedicated Patient Support Team

About brighthush

brighthush is a leading healthcare organization committed to delivering compassionate, high‑quality care across Pennsylvania and beyond. With a mission to improve patient outcomes through innovative services, comprehensive health plans, and educational initiatives, brighthush stands at the forefront of the healthcare industry. Our culture is built on collaboration, integrity, and a relentless focus on patient success. As we continue to expand our reach, we’re looking for motivated individuals who share our passion for service and want to make a tangible difference in people’s lives.

Why This Role Matters

As a Customer Financial Specialist Associate, you will be the first point of contact for patients navigating their financial responsibilities. Your role is pivotal in ensuring that patients understand their billing, insurance coverage, and payment options, thereby reducing confusion and fostering trust. By providing clear, empathetic guidance, you help patients focus on their health while we manage the financial details.

Key Responsibilities

• Patient Interaction & Support: Handle inbound calls and emails from patients, addressing inquiries about billing statements, insurance coverage, payment plans, and account status.
• Account Management: Review and reconcile patient accounts, ensuring accurate posting of payments, adjustments, and insurance denials.
• Financial Education: Explain complex billing concepts in simple terms, guiding patients through the process of understanding their financial obligations and available assistance programs.
• Problem Resolution: Investigate and resolve discrepancies, disputes, and escalations, collaborating with billing, collections, and clinical teams as needed.
• Data Accuracy & Compliance: Maintain meticulous records in our billing system, ensuring compliance with HIPAA, state regulations, and internal policies.
• Process Improvement: Identify recurring issues or bottlenecks and propose solutions to streamline workflows and enhance patient experience.
• Team Collaboration: Participate in regular team meetings, share best practices, and support peers in achieving departmental goals.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Minimum of 1 year of customer service experience, preferably in a healthcare or financial context.
• Strong verbal and written communication skills in English.
• Proficiency with computer systems, including Microsoft Office Suite and customer relationship management (CRM) platforms.
• Ability to work independently in a remote environment while maintaining high productivity.
• Reside within the Eastern Standard Time zone (including Pennsylvania).
• Demonstrated empathy, patience, and a customer‑first mindset.

Preferred Qualifications

• Experience with healthcare billing software (e.g., Epic, Meditech, or similar).
• Knowledge of insurance terminology, reimbursement processes, and patient assistance programs.
• Previous exposure to financial counseling or patient advocacy roles.
• Strong analytical skills and attention to detail.
• Certification in medical billing or related field (e.g., Certified Professional Biller).

Skills & Competencies

• Customer‑Centric Communication: Ability to explain complex financial information in a clear, compassionate manner.
• Problem‑Solving: Quick thinking and resourcefulness in resolving billing disputes and account issues.
• Data Integrity: Meticulous record‑keeping and adherence to compliance standards.
• Time Management: Efficiently prioritize tasks in a fast‑paced, remote setting.
• Team Collaboration: Willingness to share insights and support colleagues across departments.
• Adaptability: Comfortable with evolving processes, technology updates, and changing patient needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Financial Specialist Associate, you will have the opportunity to:

• Progress to Senior Specialist or Team Lead roles within the Customer Service or Billing departments.
• Transition into related fields such as Revenue Cycle Management, Patient Advocacy, or Health Insurance Services.
• Participate in ongoing training programs covering advanced billing software, regulatory updates, and customer service excellence.
• Earn certifications and credentials that enhance your professional profile.
• Engage in cross‑functional projects that broaden your understanding of the healthcare ecosystem.

Work Environment & Culture at brighthush

Our remote work model empowers you to balance professional responsibilities with personal commitments. You’ll enjoy:

• Flexible scheduling within core business hours to accommodate personal life.
• Access to a virtual collaboration platform (Slack, Teams) and a robust knowledge base.
• Regular virtual town halls, team‑building activities, and recognition programs.
• A culture that values transparency, continuous improvement, and mutual respect.
• Opportunities to contribute to community outreach and patient education initiatives.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that reflects the value of your expertise and dedication. In addition to base pay, you can expect:

• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays) and flexible leave policies.
• Professional development budget and tuition reimbursement for relevant courses.
• Employee assistance programs, wellness resources, and mental health support.
• Access to a virtual fitness platform and wellness challenges.
• Discounts on healthcare services and partner benefits.

How to Apply

Ready to join a team that values your skills and supports your growth? Submit your application through the link below. We look forward to learning how your passion for patient support and financial clarity can help us continue to deliver exceptional care.

Apply to this position at brighthush

Join brighthush Today

As a Customer Financial Specialist Associate, you’ll play a vital role in bridging the gap between patients and their financial responsibilities. Your empathy, analytical mindset, and commitment to excellence will directly impact patient satisfaction and the overall success of our organization. If you’re eager to grow professionally while making a real difference in people’s lives, brighthush invites you to apply and become part of our dedicated team.