Customer Service Representative – High‑Speed Internet Solutions & Community Support at brighthush

About brighthush

brighthush is a family‑owned, community‑focused provider of high‑speed wireless internet solutions across Central and Southwest Virginia. Since our founding in 2003, we have been dedicated to the simple yet powerful motto: Help People. Our team is built on trust, respect, and a shared commitment to delivering reliable connectivity to rural households and businesses. At brighthush, we blend the warmth of a family atmosphere with the professionalism of a forward‑thinking technology company, creating a workplace where every employee feels valued, empowered, and part of a larger mission.

Why Join brighthush?

When you become part of the brighthush family, you’re not just taking a job—you’re stepping into a role that makes a tangible difference in people’s lives. We offer:

• Competitive Compensation: $13.00 to $15.00 per hour, with potential for overtime and performance bonuses.
• Comprehensive Benefits: Health, dental, and vision insurance plans for you and your family.
• Paid Time Off & Flexible Scheduling: Earned vacation, sick leave, and a flexible work schedule that respects your personal commitments.
• Career Growth & Advancement: Clear pathways to higher roles within customer support, sales, and technical teams.
• On‑Job Training & Mentorship: Structured onboarding, continuous learning modules, and mentorship from seasoned professionals.
• Inclusive Culture: A workplace that celebrates diversity, promotes equity, and encourages open dialogue.
• Community Impact: Opportunities to participate in local outreach programs and volunteer initiatives.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the frontline ambassador of our brand, ensuring that every customer interaction reflects our commitment to excellence. Your day‑to‑day duties will include:

• Assisting new customers with the sign‑up process for high‑speed internet services, guiding them through plan selection, equipment setup, and activation.
• Managing inbound and outbound calls, responding to inquiries, troubleshooting connectivity issues, and providing timely resolutions.
• Handling service requests via email and chat, documenting all interactions in our CRM system with accuracy and professionalism.
• Maintaining up‑to‑date customer records, ensuring data integrity across all platforms.
• Collaborating with technical support, billing, and sales teams to resolve complex customer concerns.
• Participating in weekly team meetings, training sessions, and performance reviews to continuously improve service quality.
• Adhering to company policies, safety protocols, and compliance standards, especially in the context of COVID‑19 precautions.

Essential Qualifications

We’re looking for individuals who bring both skill and spirit to the role. The following qualifications are essential:

• Excellent Communication Skills: Clear, concise verbal and written communication in English; proficiency in additional languages is a plus.
• Strong time‑management abilities, capable of juggling multiple tasks while maintaining high service standards.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software tools.
• Dependable attendance and punctuality, with a proven track record of reliability.
• Experience in customer service, retail, or a related field is preferred but not mandatory; we value a willingness to learn.
• Comfortable working in an office environment, with the ability to use a headset and computer simultaneously.

Preferred Qualifications & Skills

While not required, the following attributes will set you apart:

• Experience with CRM systems or customer‑relationship management tools.
• Basic technical troubleshooting skills related to wireless networking or home internet setups.
• Previous exposure to a call‑center environment or high‑volume customer support.
• Strong problem‑solving mindset and a proactive approach to customer satisfaction.
• Ability to work collaboratively in a team and adapt to evolving priorities.

What You’ll Gain

At brighthush, we believe in investing in our people. As a CSR, you’ll enjoy:

• Structured onboarding that covers product knowledge, customer service best practices, and company culture.
• Ongoing professional development through workshops, certifications, and cross‑departmental projects.
• Mentorship from senior team members who are passionate about nurturing talent.
• Clear performance metrics that reward excellence and provide a roadmap for advancement.
• Access to a supportive network of colleagues who share your commitment to community impact.

Work Environment & Culture

Our Salem, VA office is a vibrant, collaborative space designed to foster creativity and teamwork. You’ll find:

• A modern, ergonomic workspace equipped with the latest technology.
• Open communication channels, from daily huddles to monthly town halls.
• A culture that values work‑life balance, encouraging employees to recharge and pursue personal passions.
• Regular team‑building events, community service days, and holiday celebrations.
• A leadership team that leads by example, championing transparency, accountability, and continuous improvement.

Compensation & Benefits

In addition to a competitive hourly wage, brighthush offers:

• Health, dental, and vision insurance plans with generous coverage options.
• Paid time off, including vacation, sick leave, and personal days.
• Employee assistance programs and wellness resources.
• Retirement savings plans with company matching (subject to eligibility).
• Employee discounts on products and services.
• Flexible work arrangements where possible, to support your personal and professional goals.

How to Apply

Ready to make a difference in the lives of rural communities while advancing your career? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or any other protected status. If you require reasonable accommodations during the application process, please contact our HR team at [email protected].