Dynamic Full-Time Customer Experience Coordinator – Retail Excellence & Store Operations at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush empowers its people to grow, learn, and make a real impact every day. Whether you’re working in one of our flagship stores, distribution centers, or corporate hubs, you’ll find a collaborative environment that values creativity, integrity, and continuous improvement.

Why Join brighthush?

• Career Growth – From entry‑level roles to senior leadership, brighthush offers clear pathways for advancement.
• Learning & Development – Access to on‑the‑job training, mentorship programs, and digital learning platforms.
• Inclusive Culture – A workplace that celebrates differences and fosters belonging.
• Competitive Compensation & Benefits – Market‑aligned pay, comprehensive benefits, and employee discounts.

Position Overview

As a Full‑Time Customer Experience Coordinator at brighthush, you will be the face of our store, ensuring every guest receives a memorable, personalized shopping experience. You will lead a team of Associates, drive operational excellence, and champion our loyalty programs. This role blends frontline customer service with strategic leadership, making it ideal for individuals who thrive in dynamic, fast‑paced retail environments.

Key Responsibilities

• Customer Experience Leadership – Model outstanding service, greet guests warmly, and resolve concerns swiftly to maintain a positive store atmosphere.
• Team Management – Oversee a front‑of‑store team of Associates, assign registers, coordinate breaks, and ensure coverage during peak periods.
• Training & Coaching – Develop and deliver training on customer interaction, merchandising, and loyalty program promotion; mentor Associates to build confidence and skill.
• Operational Excellence – Ensure store layout, product presentation, and cleanliness meet brand standards; collaborate with management on visual merchandising plans.
• Performance & Feedback – Set clear performance expectations, provide constructive feedback, and recognize achievements to foster a high‑performing team.
• Compliance & Safety – Enforce labor laws, company policies, and safety protocols; maintain a safe, secure environment for customers and staff.
• Sales & Loyalty Promotion – Drive sales through upselling, cross‑selling, and promotion of brighthush loyalty programs; track and report on performance metrics.
• Loss Prevention & Shrink Reduction – Participate in store shrink reduction initiatives, monitor inventory accuracy, and report suspicious activity.
• Communication & Collaboration – Maintain open lines of communication with store management, peers, and corporate teams; provide timely updates on priorities and progress.
• Additional Duties – Perform other tasks as assigned to support store operations and customer satisfaction.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication, organizational, and multitasking skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Flexible schedule availability, including nights, weekends, and holidays.
• Proficiency with point‑of‑sale (POS) systems and basic computer skills.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Background in loss prevention or inventory management.
• Knowledge of customer loyalty program strategies.
• Previous training or coaching experience.
• Data‑driven mindset with ability to analyze sales metrics.

Key Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service.
• Leadership & Influence – Ability to inspire and guide a diverse team.
• Problem‑Solving – Quick, effective resolution of customer and operational issues.
• Attention to Detail – Ensuring store presentation and compliance standards are met.
• Time Management – Prioritizing tasks in a fast‑moving environment.
• Technology Savvy – Comfortable using POS, inventory, and communication tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will gain exposure to:

• Advanced leadership training programs that prepare you for store management roles.
• Cross‑functional projects that broaden your understanding of supply chain, merchandising, and marketing.
• Mentorship from senior leaders who share insights and career guidance.
• Access to digital learning platforms covering retail operations, customer service excellence, and data analytics.

Work Environment & Culture

Our stores are more than just retail spaces; they are community hubs where employees feel valued and customers feel welcomed. At brighthush, you’ll experience:

• A collaborative, inclusive culture that encourages idea sharing and innovation.
• Open‑door leadership that values transparency and feedback.
• Regular team events, recognition programs, and community outreach initiatives.
• Commitment to sustainability and responsible retail practices.

Compensation & Benefits

We offer a competitive hourly rate of $16.15 to $16.65 per hour, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family‑friendly benefits.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, pet care, and legal services.
• Opportunities for scholarships and adoption assistance.

Location

brighthush Store 1232 – Phoenix, AZ (USA)

How to Apply

Ready to elevate your retail career? Click the link below to submit your application and join a team that values excellence, innovation, and customer delight.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status under applicable law.

Ready to Make an Impact?

As a Customer Experience Coordinator at brighthush, you’ll be at the heart of our customer journey, shaping how guests feel, shop, and return. If you’re passionate about retail, thrive in a fast‑paced setting, and want to grow your career with a forward‑thinking company, we want to hear from you. Apply today and start your journey toward a rewarding and impactful career at brighthush.