Customer Service & Sales Representative – Remote, Full‑Time Role Focused on Customer Delight, Upselling, and Career Growth at brighthush

Welcome to brighthush – Where Connection Meets Care

At brighthush, we are more than a telecommunications provider – we are the digital lifeline that keeps families, businesses, and communities thriving across Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio. With a legacy that spans over a century, brighthush has built a reputation for industry‑leading customer satisfaction, innovative service offerings, and a culture that celebrates every interaction. As we continue to expand our footprint, we are looking for passionate, solution‑oriented individuals to join our remote team and help us deliver the exceptional experiences our customers expect.

Why This Role Matters

Our Customer Service & Sales Representative is the first point of contact for our valued customers. You will be the trusted voice that resolves issues, answers questions, and uncovers opportunities to enhance the value of brighthush’s services. This hybrid role blends the empathy of customer support with the strategic mindset of sales, giving you a direct impact on both customer happiness and your own earning potential.

Position Overview

Location: Remote (must be within brighthush’s service footprint in VA, WV, PA, MD, KY, or OH) Schedule: Full‑time, Monday‑Friday 10:30 AM – 7:00 PM with occasional Saturday coverage (approximately one Saturday per month, 8:30 AM – 5:00 PM) and monthly overtime opportunities. Compensation: Base pay starting at $15+ per hour plus a commission structure with multipliers. Total estimated earnings range from $42,000 to $60,000+ annually, with top performers reaching $80,000 – $100,000.

Key Responsibilities

• Serve as the primary point of contact for inbound customer inquiries via phone, email, and chat.
• Diagnose and resolve technical, billing, and service‑related issues quickly and accurately.
• Navigate multiple internal systems simultaneously to retrieve account information, process orders, and document interactions.
• Identify and qualify sales opportunities during support calls, presenting relevant brighthush products and promotions.
• Achieve individual and team performance metrics, including first‑call resolution, customer satisfaction scores, and sales conversion rates.
• Maintain a professional, courteous, and solution‑focused demeanor that reflects brighthush’s brand values.
• Participate in ongoing training sessions, role‑plays, and coaching to continuously improve product knowledge and sales techniques.
• Provide feedback to product and operations teams based on recurring customer pain points and suggestions.
• Adhere to compliance, privacy, and security standards while handling sensitive customer data.

Essential Qualifications

• Minimum of 1 year experience in a customer service, call‑center, or related support role.
• Excellent verbal and written communication skills with a clear, friendly, and confident speaking voice.
• Demonstrated ability to solve problems creatively while maintaining composure under high call volume.
• Proficiency with multiple computer applications and the ability to learn new software quickly.
• Self‑motivated, goal‑oriented, and capable of working independently in a remote environment.
• Reliable high‑speed wired internet connection (no Wi‑Fi‑only or satellite connections) and a dedicated private workspace.
• Flexibility to work scheduled shifts, occasional Saturdays, and monthly overtime as needed.

Preferred Qualifications & Experience

• Previous experience in a hybrid customer service and sales role, preferably within the telecom or utilities sector.
• Familiarity with CRM platforms, ticketing systems, and sales enablement tools.
• Track record of meeting or exceeding sales quotas and upsell targets.
• Certification or training in conflict resolution, de‑escalation, or customer experience management.
• Experience working remotely for an extended period, demonstrating strong time‑management and accountability.

Core Skills & Competencies

• Active Listening: Fully understand customer needs before offering solutions.
• Empathy: Connect with customers on a personal level to build trust.
• Sales Acumen: Spot opportunities, articulate value propositions, and close deals.
• Technical Aptitude: Quickly grasp product specifications, network concepts, and troubleshooting steps.
• Organizational Skills: Manage multiple cases simultaneously while maintaining accurate records.
• Resilience: Bounce back from challenging calls and stay motivated.
• Collaboration: Work closely with teammates, supervisors, and cross‑functional departments to resolve complex issues.

Compensation, Benefits, & Perks

At brighthush, we recognize that competitive compensation and a comprehensive benefits package are essential to attracting top talent.

• Base Salary: $15+ per hour, with regular performance reviews.
• Commission Structure: Tiered multipliers that reward higher sales volumes.
• 401(k) Plan: Company contribution and matching to help you build a secure future.
• Medical, Dental, Vision: Fully insured plans with low employee contributions.
• Life & Disability Insurance: Coverage to protect you and your loved ones.
• Paid Time Off & Holidays: Generous vacation accrual, sick leave, and paid holidays.
• Employee Discounts: Reduced rates on brighthush services for eligible households.
• Professional Development: Ongoing training, certifications, and tuition reimbursement options.
• Remote Work Stipend: Equipment allowance and monthly internet reimbursement.

Work Environment & Culture at brighthush

Our remote workforce is united by a shared purpose: to keep communities connected. We foster a supportive, inclusive environment where every voice matters.

• Team‑Centric Culture: Regular virtual huddles, mentorship programs, and peer recognition.
• Work‑Life Balance: Predictable schedules, advance shift publishing, and flexibility for personal commitments.
• Innovation‑Driven: Employees are encouraged to suggest process improvements and new service ideas.
• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve.
• Health & Wellness: Access to virtual fitness classes, mental‑health resources, and employee assistance programs.

Career Path & Growth Opportunities

Starting as a Customer Service & Sales Representative opens doors to a variety of advanced roles within brighthush:

• Senior Sales Consultant: Lead high‑value accounts and mentor new reps.
• Team Lead / Supervisor: Manage a group of representatives, set performance goals, and drive coaching initiatives.
• Operations Analyst: Use data insights to optimize processes and improve customer experience.
• Product Specialist: Deepen expertise in specific brighthush offerings and support product development.
• Regional Account Manager: Oversee business relationships across multiple states.

Our internal promotion philosophy means high performers are regularly considered for these pathways, with clear training roadmaps and leadership development programs.

Application Process

If you are a motivated, customer‑focused professional who thrives in a fast‑paced, remote environment, we want to hear from you. To apply, click the link below, submit your resume, and tell us why you’re the perfect fit for brighthush’s mission to keep communities connected.

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Join brighthush Today

Every conversation you have will shape the experience of thousands of households and businesses. By joining brighthush, you become part of a legacy of excellence, a team that celebrates success, and a company that invests in your future. Take the next step in your career—apply now and start making a difference from the comfort of your own home.