Customer Success Associate – Bilingual Support Specialist – Remote (Kansas, Arizona, Tennessee, Oklahoma, Missouri) – Full Time – Join brighthush’s Mission to Connect Communities

About brighthush

brighthush is a trailblazing telecommunications pioneer dedicated to bridging the digital divide by delivering high‑speed, reliable internet to underserved communities across the United States. With a passion for innovation, community impact, and customer empowerment, brighthush has grown from a small startup to a national leader in connectivity solutions. Our mission is simple yet powerful: to bring the future of connectivity to every corner of the country, ensuring that no one is left behind.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster an inclusive, collaborative, and growth‑oriented culture where every voice matters. As a Customer Success Associate, you will be at the frontline of our customer experience, shaping how families, businesses, and communities experience the power of connectivity. You’ll enjoy:

• Competitive base salary with performance‑based bonuses
• Comprehensive benefits package: health, dental, vision, life, and disability insurance
• 401(k) plan with company match to help you build a secure future
• Generous tuition reimbursement program to support your continuous learning
• Flexible work‑from‑home schedule with a fully remote setup
• Paid time off, holidays, and a generous parental leave policy
• Employee wellness initiatives, including mental health resources and fitness stipends
• Regular team‑building events, hackathons, and community outreach projects

Position Overview

As a Customer Success Associate at brighthush, you will be the first point of contact for our customers, ensuring they receive timely, accurate, and empathetic support. You will handle high‑volume inquiries via phone, live chat, and email, troubleshoot technical issues, and collaborate with cross‑functional teams to resolve complex problems. Your bilingual fluency in English and Spanish will enable you to serve a diverse customer base and help bridge language barriers in our communities.

Key Responsibilities

• Customer Interaction: Respond to inbound calls, live chat, and email inquiries with professionalism and a customer‑centric mindset.
• Issue Resolution: Diagnose and resolve technical, billing, and service‑related issues using our knowledge base and troubleshooting tools.
• Trend Analysis: Monitor and report on recurring support issues, providing insights to product and engineering teams for continuous improvement.
• Account Management: Maintain accurate customer records in our CRM, ensuring all interactions are logged and follow‑up actions are tracked.
• Collaboration: Work closely with the Network Operations, Billing, and Sales teams to provide a seamless customer experience.
• Process Improvement: Identify opportunities to streamline support workflows and contribute to the development of best‑practice documentation.
• Compliance & Quality Assurance: Adhere to company policies, data privacy regulations, and quality standards in every customer interaction.

Essential Qualifications

• Minimum of 1 year of high‑volume customer service or live chat experience in a fast‑paced environment.
• Strong problem‑solving skills with the ability to think critically and adapt quickly.
• Excellent verbal and written communication skills in English; bilingual proficiency in Spanish is highly preferred.
• Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Ability to work independently while collaborating effectively with remote teams.
• Valid driver’s license and reliable internet connection for remote work.
• Residency in Kansas, Arizona, Tennessee, Oklahoma, or Missouri.

Preferred Qualifications

• Experience in the telecommunications or technology sector.
• Knowledge of network infrastructure, broadband technologies, and VoIP systems.
• Previous exposure to customer success metrics such as CSAT, NPS, and first‑contact resolution.
• Certifications in customer service or technical support (e.g., ITIL, CompTIA).
• Experience with data analysis tools (Excel, Power BI) to generate actionable insights.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Technical Aptitude: Comfortable troubleshooting hardware, software, and network issues.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Time Management: Ability to prioritize tasks and manage a high volume of inquiries efficiently.
• Team Player: Collaborative spirit with a willingness to share knowledge and support colleagues.
• Continuous Learner: Eagerness to stay updated on industry trends, new technologies, and best practices.

Career Growth & Development

At brighthush, we invest in your professional journey. As a Customer Success Associate, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, customer success strategies, and technical skills.
• Clear career pathways into senior support roles, team leadership, or cross‑functional positions such as Product Management, Sales, or Technical Engineering.
• Opportunities to lead special projects, process improvements, or community outreach initiatives.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

brighthush thrives on a culture of innovation, transparency, and community impact. Our remote workforce enjoys:

• Flexible scheduling that respects work‑life balance.
• Regular virtual town halls and open‑door communication with leadership.
• Inclusive hiring practices that celebrate diversity and foster belonging.
• Community service days where employees can volunteer with local nonprofits.
• Recognition programs that celebrate milestones, achievements, and customer success stories.

Compensation & Perks

While specific salary ranges are tailored to experience and location, you can expect a competitive base pay that reflects the value you bring to brighthush. In addition to the base salary, we offer:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Comprehensive health, dental, and vision plans with a generous employer contribution.
• 401(k) retirement plan with company match up to 5%.
• Tuition reimbursement for courses, certifications, or degree programs related to your role.
• Paid time off, holidays, and a flexible parental leave policy.
• Employee wellness stipend and mental health resources.
• Annual team retreats and virtual social events.

How to Apply

Ready to make a tangible difference in the lives of our customers and the communities we serve? Submit your application through our careers portal and join a team that values innovation, collaboration, and impact.

Join brighthush Today!

We’re excited to meet talented, customer‑focused professionals who are eager to grow, learn, and help us bring reliable connectivity to every household. If you’re ready to take the next step in your career and be part of a mission‑driven organization, apply now and become a vital part of brighthush’s success story.