Customer Success Champion – Inside Sales & Implementation Specialist for Digital Learning Platforms at brighthush

About brighthush and the Future of Education

At brighthush, we are redefining the way higher‑education institutions connect with students, faculty, and administrators. Our mission is simple yet powerful: empower every learner to achieve their fullest potential through innovative digital platforms, personalized course materials, and evidence‑based learning tools. As the leading partner for millions of educators and learners worldwide, brighthush is at the forefront of educational technology, blending cutting‑edge content with data‑driven insights to create engaging, inclusive, and affordable learning experiences.

When you join brighthush, you become part of a community that values curiosity, collaboration, and continuous improvement. Our culture is built on transparency, respect, and a shared commitment to making learning better in a connected world. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that encourages growth, rewards innovation, and celebrates impact.

Why This Role Matters

As a Customer Success Champion – Inside Sales & Implementation Specialist, you will be the bridge between brighthush’s transformative digital products and the educators who rely on them. Your work will directly influence student engagement, learning outcomes, and institutional success. You’ll help faculty and administrators unlock the full potential of our platforms, ensuring that every user feels confident, supported, and empowered to deliver high‑quality education.

In this role, you’ll:

• Drive adoption of brighthush’s flagship products, Connect and SIMnet, across diverse academic environments.
• Partner with Sales, Product, and Implementation teams to create seamless onboarding experiences.
• Analyze usage data, identify growth opportunities, and recommend enhancements that elevate student success.
• Serve as the trusted advisor for faculty, administrators, and institutional partners, ensuring their goals are met and exceeded.

Key Responsibilities

• Product Mastery: Develop deep expertise in brighthush’s digital learning platforms, staying current with new features, best practices, and industry trends.
• Customer Onboarding: Lead end‑to‑end implementation projects, from initial discovery to full deployment, ensuring a smooth transition and high adoption rates.
• Relationship Management: Build and nurture long‑term partnerships with faculty, administrators, and institutional leaders, fostering trust and collaboration.
• Data‑Driven Insights: Utilize Salesforce and Gainsight to track customer health, pipeline velocity, and usage metrics; translate data into actionable recommendations.
• Training & Support: Conduct engaging one‑on‑one and group Zoom sessions, creating customized training materials that address specific user needs.
• Issue Resolution: Provide timely, effective troubleshooting, collaborating with cross‑functional teams (Sales, Product, Technical Support) to resolve challenges.
• Continuous Improvement: Share customer feedback with product and strategy teams, contributing to the evolution of our offerings.
• Team Collaboration: Participate in regular strategy meetings, knowledge‑sharing sessions, and professional development workshops.

Essential Qualifications

• Bachelor’s degree in Education, Business, Information Technology, or a related field.
• 1–2 years of experience in customer success, account management, or software implementation, preferably within higher education.
• Exceptional communication and presentation skills, with the ability to explain complex concepts to audiences of varying technical proficiency.
• Proven ability to thrive in a remote work environment, demonstrating strong organization, self‑motivation, and proactive communication.
• Positive, purpose‑driven mindset with a growth orientation and a passion for solving real‑world educational challenges.
• Experience in instructional design, teaching, or coaching is highly desirable.
• Familiarity with Salesforce and Gainsight is a plus.

Preferred Qualifications

• Prior experience working with digital learning platforms such as Connect, SIMnet, or similar products.
• Knowledge of learning science principles and instructional design frameworks.
• Experience conducting data‑driven analysis to inform customer success strategies.
• Strong analytical skills, with the ability to interpret usage metrics and translate them into actionable insights.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strategic thinking and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, Salesforce, Gainsight, Zoom, and other collaboration tools.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Strong teamwork and cross‑functional collaboration skills.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Champion, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and professional development.
• Clear career pathways that can lead to roles such as Senior Customer Success Manager, Implementation Lead, or Product Specialist.
• Opportunities to contribute to product roadmaps, strategy initiatives, and thought leadership content.
• Access to a global network of educators, technologists, and innovators.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative team. You’ll enjoy:

• Flexible work hours that accommodate your personal and professional commitments.
• Regular virtual team gatherings, hackathons, and knowledge‑sharing events.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $60,000 – $70,000 annually, commensurate with experience and qualifications.
• Annual performance‑based bonus potential.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget for courses, certifications, and conferences.
• Wellness resources, including mental health support and flexible work arrangements.

Travel Requirements

While this is a remote role, you will be expected to travel 5–10% of the year to meet with key clients, attend industry events, and collaborate with on‑site teams. Travel will be scheduled well in advance and supported by the company.

How to Apply

If you are passionate about transforming education, thrive in a customer‑centric environment, and want to make a tangible impact, we encourage you to apply today. Join brighthush and help shape the future of learning for institutions and students worldwide.

To submit your application, click the link below and complete the online application form. We look forward to learning how your skills and experiences align with our mission.