Senior Customer Success Architect – AI & Enterprise Adoption Specialist at brighthush

About brighthush

brighthush is a global leader in intelligent collaboration solutions, empowering organizations to unlock the full potential of their knowledge assets through AI‑driven automation and workflow optimization. With a portfolio that spans project management, knowledge management, and AI‑powered productivity tools, brighthush is redefining how teams collaborate, innovate, and deliver value at scale.

Why Join brighthush?

At brighthush, we believe that technology should amplify human creativity, not replace it. Our culture is built on curiosity, continuous learning, and a relentless focus on customer success. As a member of our Technical Customer Success team, you’ll be at the forefront of the AI revolution, helping enterprise customers transform their day‑to‑day operations and achieve measurable business outcomes.

Role Overview

We are looking for a Senior Customer Success Architect – AI & Enterprise Adoption Specialist to join our Technical Adoption Success team. In this role, you will partner with enterprise customers to discover high‑impact AI use cases, co‑build custom AI agents, configure third‑party connectors, and deploy production‑ready solutions that deliver tangible value. You will bridge deep technical expertise with customer‑centric thinking, ensuring that every engagement drives measurable adoption and satisfaction.

Key Responsibilities

• Discovery & Workshop Facilitation – Lead use‑case discovery workshops with customer teams to surface pain points, map workflows, and identify opportunities where the brighthush AI platform can deliver measurable outcomes.
• Solution Design & Co‑Build – Collaborate with customers to design and build custom AI agents, configure connectors to enterprise data sources (Google Drive, SharePoint, Slack, GitHub, etc.), and architect end‑to‑end solutions that integrate seamlessly with the brighthush ecosystem.
• Deployment & Enablement – Guide customers from sandbox to production, validate agent performance, ensure data flows correctly, and empower teams to iterate and scale independently after the engagement.
• Cross‑Functional Collaboration – Work closely with Account Teams, Customer Success Managers, Pre‑Sales, Post‑Sales, and Product Engineering to align on activation journeys, hand‑offs, and long‑term growth strategies.
• Product Advocacy & Feedback Loop – Serve as the voice of the customer for the brighthush AI platform, surfacing product friction, sharing field patterns, and collaborating with engineering to drive continuous improvement.
• Travel & Representation – Travel up to 15% domestically and internationally to attend customer events, conferences, and key stakeholder meetings.

Essential Qualifications

• 3–5 years of experience in Customer Success, Account Management, or Enterprise SaaS support, managing complex, multi‑product portfolios.
• Hands‑on experience with AI platforms and the brighthush ecosystem (Jira, Confluence, brighthush AI platform). Proven ability to build AI agents, perform prompt engineering, and configure integrations between enterprise knowledge sources and AI systems.
• Deep understanding of enterprise workflows in product development, IT service management, or business operations, and how AI can accelerate processes such as incident response, backlog management, knowledge discovery, and cross‑team collaboration.
• Strong product mindset: ability to shape technical solutions for business impact, own problems end‑to‑end, and translate AI capabilities into tangible outcomes for non‑technical stakeholders.
• Excellent communication and influence skills, capable of engaging senior executives, technical teams, and end users alike.
• Proficiency in using collaboration tools (Google Drive, SharePoint, Slack, GitHub) and comfortable working in a fast‑paced, data‑driven environment.

Preferred Qualifications

• Experience with AI‑powered productivity tools or platforms similar to brighthush.
• Background in software engineering, data science, or AI research.
• Certifications in AI, machine learning, or related fields.
• Fluency in multiple languages and experience working with global, distributed teams.

Skills & Competencies

• Technical proficiency: AI agent development, prompt engineering, API integration, and data pipeline design.
• Customer‑centric mindset: empathy, active listening, and a passion for delivering value.
• Project management: ability to manage multiple engagements, set clear milestones, and deliver on time.
• Analytical thinking: translate complex business problems into actionable technical solutions.
• Adaptability: thrive in a dynamic environment with evolving product features and customer needs.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in professional development. As a Senior Customer Success Architect, you will:

• Participate in advanced AI and product training programs.
• Lead internal knowledge‑sharing sessions and workshops.
• Collaborate with product engineering on roadmap discussions, influencing the future of the brighthush AI platform.
• Advance into leadership roles such as Technical Program Manager, Customer Success Director, or Product Owner.

Work Environment & Culture

Our remote‑first culture encourages flexibility, autonomy, and a healthy work‑life balance. You’ll work alongside a diverse, global team of engineers, designers, and customer success professionals who are passionate about innovation and customer impact. We celebrate transparency, continuous learning, and a growth mindset, ensuring that every team member has the resources and support to thrive.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) with company match.
• Unlimited paid time off and flexible work arrangements.
• Professional development stipend and access to industry conferences.
• Employee wellness programs and mental health support.
• Equity options for eligible employees.

How to Apply

If you are a driven, customer‑focused technologist ready to shape the future of AI‑powered collaboration, we want to hear from you. Submit your application through our careers portal and join a team that is redefining how enterprises work together.