Remote Customer Care & Sales Advisor – High‑Impact Client Engagement & Service Excellence at brighthush

About brighthush

brighthush is a leading provider of cutting‑edge cable, broadband, and digital services that connect people to the content, communities, and opportunities that matter most. With a commitment to innovation, reliability, and customer delight, brighthush has become a trusted partner for millions of households across the United States. Our mission is simple: to empower every customer with seamless connectivity and exceptional support, while fostering a culture of collaboration, growth, and purpose.

As a remote‑first organization, brighthush embraces flexibility, diversity, and a forward‑thinking mindset. We invest heavily in technology, training, and employee well‑being, ensuring that every team member has the tools and resources to thrive both professionally and personally. If you are passionate about delivering outstanding customer experiences, enjoy working in a dynamic environment, and want to grow your career in the rapidly evolving telecommunications industry, brighthush is the place for you.

Position Overview

We are seeking a highly motivated Remote Customer Care & Sales Advisor to join our vibrant team. In this role, you will be the frontline advocate for our customers, providing expert assistance, resolving issues, and driving sales of our premium services. You will work from the comfort of your own home, leveraging cutting‑edge tools and a collaborative team culture to deliver world‑class support and exceed sales targets.

Key Responsibilities

• Customer Interaction: Respond to inbound inquiries via phone, chat, and email with professionalism, empathy, and accuracy.
• Service Sales: Identify customer needs, recommend appropriate brighthush products, and close sales while maintaining a consultative approach.
• Issue Resolution: Diagnose and resolve technical and billing issues, escalating complex cases to specialized teams when necessary.
• Product Knowledge: Stay current on brighthush offerings, promotions, and industry trends to provide informed guidance.
• Data Management: Accurately document interactions, sales, and follow‑ups in our CRM system.
• Team Collaboration: Participate in daily huddles, share best practices, and contribute to continuous improvement initiatives.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Excellent verbal and written communication skills in English.
• Strong active listening and fact‑finding abilities.
• Comfortable working in a remote environment with reliable high‑speed internet.
• Ability to sit for extended periods and lift up to 10 pounds (for occasional equipment handling).
• Basic computer literacy and proficiency with CRM and ticketing systems.

Preferred Qualifications

• Prior experience in customer service, technical support, or sales (any industry).
• Knowledge of cable, broadband, or telecommunications products.
• Experience with remote work tools such as Zoom, Teams, or Slack.
• Demonstrated ability to meet or exceed sales and service metrics.
• Multilingual capabilities (Spanish, French, or other languages are a plus).

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and creating memorable experiences.
• Communication: Clear, concise, and persuasive communication across multiple channels.
• Analytical Thinking: Ability to troubleshoot issues quickly and accurately.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Player: Collaborate effectively with cross‑functional teams.
• Time Management: Prioritize tasks and manage multiple priorities simultaneously.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Care & Sales Advisor, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and customer service excellence.
• Mentorship from experienced leaders who share insights and guidance.
• Internal career ladder that includes opportunities to move into senior support roles, sales leadership, product management, or technical engineering.
• Cross‑departmental projects that broaden your skill set and expose you to new areas of the business.
• Regular performance reviews with actionable feedback and development plans.

Work Environment & Company Culture

brighthush is built on a foundation of trust, innovation, and inclusion. Our remote culture empowers you to work from anywhere in Texas or Missouri while staying connected through:

• Weekly virtual team meetings and social events.
• Open‑door communication channels with leadership.
• Flexible scheduling that respects work‑life balance.
• A commitment to mental and physical well‑being, including access to wellness resources.
• A collaborative environment where ideas are valued and celebrated.

Compensation & Benefits

We offer a competitive base salary of USD 33,904 per year, along with a comprehensive benefits package designed to support your health, financial security, and personal growth:

• 401(k) plan with company matching.
• Generous paid time off (vacation, sick leave, and personal days).
• Tuition reimbursement for approved courses and certifications.
• Health, dental, and vision insurance options.
• Employee assistance program and mental health resources.
• Performance‑based bonuses and incentive programs.
• Regular team‑building retreats and virtual events.

Why Join brighthush?

When you become part of brighthush, you join a forward‑thinking organization that values your contributions and invests in your future. You will:

• Make a tangible impact on millions of customers’ daily lives.
• Work with a diverse, talented team that celebrates innovation.
• Enjoy the flexibility of remote work without sacrificing collaboration.
• Benefit from a culture that rewards excellence, creativity, and continuous learning.
• Advance your career with clear pathways and mentorship.

Ready to Apply?

If you are eager to deliver exceptional customer experiences, drive sales growth, and thrive in a remote, collaborative environment, we want to hear from you. Join brighthush and help us shape the future of connectivity.

and start your journey with brighthush.