Strategic Product Manager – CRM & Customer Engagement Solutions for FinTech Innovation

About brighthush

brighthush is a trailblazing technology partner that empowers community and regional financial institutions to deliver exceptional customer experiences. With a portfolio of open, flexible, and secure solutions, we help banks, credit unions, and fintech startups transform the way they engage, retain, and delight their members. Our mission is simple: to bridge the gap between cutting‑edge technology and real‑world banking needs, enabling institutions to thrive in an increasingly digital world.

At brighthush, we believe that great products start with a deep understanding of people. That’s why we invest heavily in user research, data analytics, and cross‑functional collaboration. Our culture is built on curiosity, agility, and a relentless focus on impact. Whether you’re a seasoned product leader or an ambitious mid‑level professional, you’ll find a place at brighthush where your ideas can shape the future of financial services.

Why Join brighthush?

• Impactful Work: Your product decisions will directly influence the daily lives of thousands of banking customers.
• Innovative Environment: Work with the latest tools—Aha!, Azure DevOps, Jira Product Discovery, Microsoft Copilot, Claude AI—and help shape their evolution.
• Career Growth: We offer clear pathways to senior leadership, mentorship programs, and continuous learning opportunities.
• Remote Flexibility: Based in Kentucky or anywhere in the United States, you can work from wherever you thrive.
• Competitive Compensation: A comprehensive package that includes base salary, performance bonuses, equity, health benefits, and generous paid time off.

Key Responsibilities

As the Product Manager for CRM & Customer Engagement Solutions, you will own the end‑to‑end product lifecycle—from ideation to launch and beyond. Your role will involve:

• Defining and prioritizing a forward‑looking product roadmap that aligns with brighthush’s strategic goals and the evolving needs of the fintech market.
• Leading cross‑functional teams—including engineering, design, data science, and customer success—to deliver high‑quality, customer‑centric features on schedule.
• Conducting deep customer research, usability testing, and market analysis to surface pain points and uncover opportunities for innovation.
• Translating customer insights into clear, actionable user stories, acceptance criteria, and product specifications.
• Collaborating closely with engineering to ensure technical feasibility, maintain product quality, and manage release cycles.
• Monitoring key performance indicators (KPIs) and using data-driven insights to iterate on product features and strategy.
• Communicating product vision, progress, and outcomes to stakeholders, executives, and external partners.
• Championing a culture of continuous improvement, experimentation, and learning within the product organization.

Essential Qualifications

• 4+ years of product management experience, preferably within the banking or fintech industry.
• Demonstrated expertise in CRM systems, customer lifecycle management, and engagement strategies.
• Proven track record of delivering successful products from concept to launch, with measurable business impact.
• Strong analytical skills and experience using data to inform product decisions.
• Excellent communication and storytelling abilities—able to translate complex technical concepts into clear, compelling narratives for diverse audiences.
• Hands‑on experience with product management tools such as Aha!, Azure DevOps, Jira Product Discovery, Microsoft Copilot, and Claude AI.
• Ability to prioritize effectively in a fast‑paced, ambiguous environment.
• Self‑motivated, collaborative, and comfortable working remotely with distributed teams.

Preferred Qualifications

• Experience working with open‑source or API‑first platforms in the financial services space.
• Background in data science or analytics, with the ability to interpret complex datasets.
• Knowledge of regulatory frameworks affecting banking technology (e.g., PCI‑DSS, GDPR, CCPA).
• Previous experience leading product teams in a startup or high‑growth environment.
• Advanced proficiency in SQL, Python, or other data‑analysis tools.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset – Passion for solving real problems for banking customers.
• Data‑Driven Decision Making – Comfortable turning metrics into actionable insights.
• Agile & Lean Methodologies – Experience with Scrum, Kanban, or similar frameworks.
• Stakeholder Management – Skilled at building consensus across technical, business, and executive teams.
• Adaptability – Thrive in a dynamic environment with shifting priorities.
• Leadership – Inspire and guide cross‑functional teams toward shared goals.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. You’ll have access to:

• Mentorship from senior product leaders and industry experts.
• Regular training sessions on emerging technologies, product frameworks, and leadership skills.
• Conferences, workshops, and hackathons to broaden your network and knowledge.
• Clear promotion paths—from Product Manager to Senior Product Manager, Director, and VP of Product.
• Opportunities to lead new initiatives, pilot projects, or cross‑departmental collaborations.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in the United States, including Kentucky. We provide:

• Flexible work hours to support work‑life balance.
• Virtual team‑building activities and quarterly in‑person retreats.
• A collaborative, inclusive environment that values diverse perspectives.
• Access to cutting‑edge tools and a generous budget for personal development.
• A transparent, mission‑driven leadership style that encourages open dialogue.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for mid‑level product managers.
• Performance‑based bonuses tied to product milestones and company goals.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and tuition reimbursement.
• Wellness programs, mental health resources, and flexible spending accounts.

How to Apply

If you’re ready to lead the next wave of customer engagement solutions in fintech, we’d love to hear from you. Submit your resume, cover letter, and any relevant portfolio or case studies that showcase your product leadership.

Ready to make an impact? and help shape the future of banking.