Customer Support Specialist – Global Well‑Being & Self‑Observability Platform (Remote, Ukraine) – Champion User Satisfaction, Drive Retention, Shape Personal Growth Innovation

About brighthush

brighthush is a forward‑thinking technology company that is redefining how individuals and organizations discover, understand, and improve their inner and outer worlds. By weaving together cutting‑edge data science, behavioral science, and user‑centric design, brighthush delivers a global ecosystem of products that empower people to cultivate self‑observability, emotional resilience, and sustainable growth. Our mission is simple yet profound: to help every user unlock their fullest potential through personalized insights, actionable guidance, and a supportive community.

With a rapidly expanding user base that spans more than 50 countries, brighthush is at the forefront of the well‑being tech revolution. We thrive on curiosity, collaboration, and a relentless commitment to quality. Our culture is built on transparency, continuous learning, and a shared belief that technology can be a catalyst for positive change.

Why brighthush?

Imagine a world where every individual has instant access to the tools that help them understand their emotions, habits, and goals. At brighthush, that world is already a reality for thousands of users. We’re not just building software; we’re building a movement that encourages people to live more intentional, balanced, and empowered lives. If you’re passionate about well‑being, technology, and making a measurable difference, brighthush offers the platform, the people, and the purpose to help you thrive.

Role Overview

As a Customer Support Specialist at brighthush, you will be the first line of communication between our users and the product. Your role is pivotal in ensuring that every interaction is handled with empathy, clarity, and efficiency. Whether you’re resolving a technical hiccup, guiding a user through a new feature, or escalating a complex issue, your work will directly influence user satisfaction, retention, and the overall success of our platform.

We’re looking for a motivated, adaptable, and resilient individual who is comfortable working in a fast‑paced, remote environment. If you have a passion for well‑being topics, a strong command of English, and a desire to grow with a global tech leader, we want to hear from you.

Key Responsibilities

• Resolve User Inquiries: Provide timely, accurate, and friendly responses to user questions via email, chat, and ticketing systems.
• Communicate Effectively: Translate complex product information into clear, concise language that resonates with users of all backgrounds.
• Escalate Issues: Identify and forward high‑priority or technical problems to the appropriate internal teams, ensuring smooth hand‑offs and follow‑ups.
• Maintain Knowledge Base: Contribute to and update internal documentation, FAQs, and self‑service resources to reduce repeat inquiries.
• Night Shift Coverage: Participate in scheduled night shifts (approximately six times per month) to support our global user base across time zones.
• Collaborate Cross‑Functionally: Work closely with Product, Engineering, and Marketing teams to relay user feedback and help shape future features.
• Measure Success: Track key performance indicators such as response time, resolution rate, and customer satisfaction scores, and report on trends.

Essential Qualifications

• Upper‑Intermediate or Advanced English proficiency (B2+), with excellent written and verbal communication skills.
• Strong empathy and a genuine interest in well‑being, personal growth, or related fields.
• Demonstrated ability to remain calm, organized, and solution‑focused under pressure.
• Adaptability to changing priorities and a willingness to learn new tools and processes quickly.
• Experience working remotely in a distributed team environment (preferred but not required).
• Availability to work night shifts on a rotating schedule (approximately six nights per month).
• Basic technical literacy: comfortable navigating web applications, CRM systems, and help‑desk platforms.

Preferred Qualifications

• Previous experience in customer support, help desk, or technical assistance roles.
• Familiarity with customer support software such as brighthush, brighthush, or brighthush.
• Knowledge of the well‑being or personal development industry.
• Experience with data entry, ticket triage, and workflow automation.
• Multilingual capabilities beyond English.

Skills & Competencies

• Communication: Clear, concise, and empathetic messaging across multiple channels.
• Problem‑Solving: Ability to diagnose issues, propose solutions, and follow through to resolution.
• Time Management: Prioritize tasks, meet deadlines, and manage multiple tickets simultaneously.
• Collaboration: Work effectively with cross‑functional teams in a remote setting.
• Technical Aptitude: Quick learner of new software, tools, and processes.
• Customer‑Centric Mindset: Passion for delivering exceptional user experiences.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Customer Support Specialist, you will:

• Gain in‑depth knowledge of our product suite and the well‑being industry.
• Participate in regular training sessions, workshops, and mentorship programs.
• Have the opportunity to transition into roles such as Product Support Engineer, Customer Success Manager, or even Product Management.
• Contribute to product roadmap discussions by sharing frontline insights and user feedback.
• Access a curated library of courses, certifications, and conferences related to customer experience, UX, and personal development.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, flexibility, and a shared commitment to excellence. You’ll enjoy:

• Fully remote work from anywhere in Ukraine, with a flexible schedule that respects work‑life balance.
• Regular virtual team gatherings, hackathons, and wellness check‑ins.
• A collaborative environment where every voice is heard and valued.
• Access to cutting‑edge tools and a supportive IT infrastructure.
• A culture that celebrates diversity, inclusion, and continuous improvement.

Compensation, Perks, and Benefits

While specific figures may vary, brighthush offers a competitive compensation package that includes:

• Competitive base salary aligned with market standards for remote roles in Ukraine.
• Performance‑based bonuses and incentives.
• Generous paid time off (PTO) and public holidays.
• Health and wellness benefits, including mental health support and access to well‑being resources.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work hours and a supportive remote work environment.
• Team‑building events, both virtual and occasional in‑person retreats.

How to Apply

Ready to join a mission‑driven team that is shaping the future of well‑being technology? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this job

Closing Statement

At brighthush, we’re not just building products; we’re building a community of empowered individuals who can thrive in a rapidly changing world. As a Customer Support Specialist, you’ll be at the heart of that community, turning challenges into opportunities for growth and connection. If you’re eager to make a tangible impact, embrace continuous learning, and thrive in a dynamic, remote environment, we invite you to apply today. Together, we can illuminate the path to personal and collective well‑being.