Customer Support Specialist I – Brighthush – Elevate Healthcare Technology Support

About Brighthush

Brighthush is a trailblazing healthcare technology company that empowers clinics across the United States with cutting‑edge software solutions. From electronic health record (EHR) systems and practice management tools to digital intake forms and advanced analytics, we provide a comprehensive suite that transforms how providers deliver care. With a portfolio that spans chiropractic, dental, vision, and wellness practices, Brighthush is committed to making healthcare simpler, smarter, and more patient‑centric.

Our mission is to revolutionize retail healthcare practices effortlessly. We do this by combining bold ideas, relentless innovation, and a culture that celebrates curiosity, collaboration, and continuous learning. At Brighthush, every team member is a trusted partner—whether we’re building new features, supporting customers, or shaping strategy, we’re all in it together.

Role Overview

We’re looking for an enthusiastic, customer‑first individual to join our Customer Support Specialist I team. In this role, you’ll be the frontline advocate for our practice‑management platform, ensuring that clinicians and staff can navigate our software with confidence and ease. Whether you’re answering a quick question over the phone or troubleshooting a complex issue via email, your work will directly impact the day‑to‑day operations of thousands of clinics.

Brighthush offers a flexible work model: remote candidates are welcome, and for those based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, we provide a hybrid schedule that blends office collaboration with remote productivity.

Key Responsibilities

Customer Support & Communication

• Respond to customer inquiries via phone, email, and live chat in a friendly, timely, and professional manner.
• Assist healthcare providers and clinic staff with EHR navigation, practice‑management workflows, and everyday software questions.
• Explain software features and best practices clearly, tailoring explanations to the customer’s technical comfort level.
• Follow up with customers to confirm that their issues have been resolved and that they’re satisfied with the outcome.

Troubleshooting & Problem Resolution

• Diagnose and resolve basic software issues, including login problems, data sync errors, and feature usage questions.
• Escalate complex or high‑priority issues to the appropriate internal teams (Engineering, Billing, or Product) while keeping the customer informed.
• Provide realistic timelines and status updates, ensuring transparency throughout the resolution process.
• Assist with billing, payments, insurance, and claims questions when relevant, following established protocols.

Documentation & Organization

• Accurately document every customer interaction, troubleshooting step, and resolution in our ticketing system.
• Maintain organized records, ensuring that sensitive customer and patient information is handled in compliance with privacy regulations.
• Track recurring issues and identify patterns that can inform product improvements.

Teamwork & Continuous Improvement

• Collaborate with cross‑functional teams—Product, Engineering, Billing—to resolve customer challenges.
• Share customer feedback and insights with product owners to drive enhancements.
• Participate in ongoing training to deepen knowledge of EHR workflows and healthcare best practices.
• Propose process improvements that elevate the support experience and increase efficiency.

Essential Qualifications

• Strong verbal and written communication skills, with a friendly and patient demeanor.
• Basic computer proficiency and a willingness to learn new software quickly.
• Excellent organizational skills and meticulous attention to detail.
• Ability to multitask, prioritize, and follow through on commitments in a fast‑paced environment.
• Dependable, accountable, and comfortable working as part of a collaborative team.
• Strong problem‑solving mindset and a proactive approach to asking clarifying questions.

Preferred Qualifications

• Previous experience in customer service, call center, help desk, or office support roles.
• Billing experience—particularly in medical billing, insurance, payment processing, or claims—adds significant value.
• Hands‑on experience in a healthcare or medical office setting.
• Familiarity with EHR or practice‑management software.
• Experience using ticketing systems or CRM platforms.

Skills & Competencies

• Customer‑centric mindset with a passion for solving real‑world problems.
• Adaptability to evolving technology and changing customer needs.
• Strong analytical skills to diagnose issues and recommend solutions.
• Effective time‑management and prioritization under tight deadlines.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At Brighthush, your career path is as dynamic as the technology we build. As a Customer Support Specialist I, you’ll have the chance to:

• Progress to Senior Support Specialist, Team Lead, or Product Support Engineer roles.
• Participate in cross‑functional projects that influence product roadmap decisions.
• Earn certifications in EHR systems, customer success, or healthcare IT.
• Attend industry conferences, webinars, and internal knowledge‑sharing sessions.
• Benefit from a mentorship program that pairs you with experienced leaders across the organization.

Work Environment & Company Culture

Brighthush thrives on a culture of innovation, collaboration, and high energy. We celebrate wins—big and small—through regular shout‑outs, team celebrations, and a vibrant Culture Committee that curates events fostering connection and belonging. Our remote‑first approach means you can work from anywhere, while our hybrid locations in Las Vegas, Green Bay, and San Diego provide opportunities for face‑to‑face collaboration and community building.

Compensation & Benefits

We offer a competitive hourly rate of $22–$24 per hour, commensurate with experience and market data. In addition to your base pay, you’ll enjoy:

• Comprehensive health, dental, and vision coverage options.
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing.
• Flexible paid time off, sick leave, and 10 company‑paid holidays.
• 401(k) plan with company match to help you build your future.
• Access to a robust learning and development budget.
• Employee referral bonuses and performance‑based incentives.

How to Apply

If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we’d love to hear from you. Click the link below to submit your application and join the Brighthush family.

Apply to Brighthush Today

Closing Statement

At Brighthush, we believe that every interaction matters. As a Customer Support Specialist I, you’ll be the bridge between technology and the people who rely on it to deliver exceptional care. If you’re ready to make a tangible impact, grow your career, and thrive in a culture that values innovation and collaboration, apply now and help us transform healthcare—one clinic at a time.