Customer Support Specialist – US‑Based Day‑Shift FinTech Champion with Omni‑Channel Expertise and Growth Mindset

About brighthush

Founded in 2019, brighthush is a fast‑growing FinTech pioneer delivering the simplest, fastest, and most inclusive “Buy‑Now‑Pay‑Later” (BNPL) solution for medical practices—including dental, medical aesthetics, veterinary, and more. Our mission is to make care financially accessible, empowering providers to treat more patients while giving consumers flexible payment options. Backed by top investors and led by visionary entrepreneurs with a proven exit, brighthush is scaling rapidly and reshaping the financial landscape of healthcare.

Why This Role Matters

At brighthush, the Customer Support team is the heartbeat of our business. Every interaction—whether via phone, live chat, email, or SMS—directly influences the trust providers and consumers place in our platform. As a Customer Support Specialist, you will be the front‑line problem‑solver, championing one‑touch resolutions, de‑escalating complex situations, and partnering with cross‑functional teams to continuously improve the experience. If you thrive in a high‑growth, fast‑paced FinTech environment and love turning challenges into delighted customers, this is the role for you.

Key Responsibilities

• Deliver one‑touch resolutions for Provider and Consumer inquiries across phone, live chat, email, and SMS, consistently exceeding service‑level expectations.
• Manage a high volume of inbound and outbound interactions while maintaining accuracy, efficiency, and a personable tone.
• Investigate account activity, assess root causes, and provide timely, accurate solutions that align with compliance and policy guidelines.
• De‑escalate complex or emotionally charged situations with professionalism, empathy, and sound judgment, turning potential friction into loyalty.
• Document every interaction meticulously in our CRM, ensuring that account‑level issues are captured for future analysis and process improvement.
• Partner with leadership to surface trends, propose enhancements, and implement initiatives that elevate the overall customer experience, operational processes, and internal systems.
• Collaborate with Product, Engineering, Risk, and Finance teams to support brighthush’s rapid growth and ensure seamless cross‑departmental communication.
• Maintain schedule flexibility, including occasional weekends and select holidays, to align with business needs and provide uninterrupted support.

Essential Qualifications

• Minimum of 1 + year experience in a customer‑facing support role, preferably within a high‑volume, omni‑channel environment.
• Demonstrated ability to multi‑task, prioritize, and de‑escalate challenging situations across voice, chat, email, and SMS channels.
• Exceptional written and verbal communication skills with a keen eye for detail.
• Strong work ethic, pride in performance, and a proactive, team‑first mentality.
• High school diploma or GED required; a college degree is a plus.
• Availability to work the day‑shift schedule (9:00 PM – 6:00 PM in your local time zone).

Preferred Qualifications & Skills

• Experience supporting consumer lending, FinTech, or other financial products.
• Background in a startup or fast‑growing environment, demonstrating adaptability and resilience.
• Intermediate proficiency with Excel or Google Sheets for data analysis and reporting.
• Familiarity with CRM platforms, ticketing systems, and knowledge‑base tools.
• Understanding of regulatory considerations in the financial services sector.
• Passion for continuous learning and a desire to grow within a scaling organization.

Core Competencies for Success

• Customer Obsession: A relentless focus on delivering delight at every touchpoint.
• Problem‑Solving Acumen: Ability to diagnose issues quickly, think critically, and propose effective solutions.
• Empathy & Emotional Intelligence: Recognizing and responding to the emotional state of callers and chat participants.
• Data‑Driven Mindset: Leveraging metrics and feedback to improve personal performance and team processes.
• Collaboration: Working fluidly across departments to champion the customer’s voice.
• Adaptability: Thriving amid rapid change, new product releases, and evolving policies.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As you master the fundamentals of high‑touch support, you can progress into senior specialist, team lead, or operations manager roles. We also offer pathways into product, risk, or training functions for those who wish to broaden their expertise. Continuous learning is embedded in our culture—regular workshops, mentorship programs, and access to industry certifications ensure you stay ahead of FinTech trends.

Compensation, Perks & Benefits

• Base Salary: $75,000 USD annually.
• Variable Compensation: $25,000 USD target, paid monthly, tied to performance metrics.
• Total On‑Target Earnings (OTE): $100,000 USD.
• Equity Grant: Generous stock options to share in brighthush’s long‑term success.
• Health Benefits: Comprehensive medical, vision, and dental coverage.
• Remote‑First Flexibility: Work from anywhere in the U.S. with a fully equipped home office stipend.
• Company Retreats: Annual summer and winter gatherings to build camaraderie and celebrate milestones.
• Professional Development: Budget for courses, certifications, and conferences.
• Paid Time Off & Holidays: Generous PTO policy plus flexibility for weekend/holiday coverage as needed.

Work Environment & Culture at brighthush

brighthush fosters a culture of inclusion, curiosity, and relentless improvement. Our teams are small enough to feel like a family yet large enough to provide diverse perspectives. We celebrate wins loudly, learn from setbacks openly, and empower every employee to own their impact. Transparency is a core value—leadership shares company metrics, strategic direction, and product roadmaps regularly, ensuring everyone understands how their work contributes to the bigger picture.

We champion diversity and equal opportunity. brighthush is committed to building a workforce that reflects the communities we serve, and we actively remove barriers to ensure every voice is heard and valued.

Application Process

If you are ready to make a tangible difference in the lives of providers and patients while advancing your career in a high‑growth FinTech, we want to hear from you. Click the link below to submit your application, and be prepared for a fast, engaging interview process that includes a skills assessment, a conversation with the hiring manager, and a cultural fit interview with senior leadership.

Apply To This Job

Join brighthush Today

At brighthush, you’ll be part of a mission‑driven team that is redefining how healthcare is financed. Your expertise, empathy, and drive will help us deliver seamless, inclusive financial solutions to millions of patients and providers. Take the next step in your career—apply now and become a catalyst for positive change.