Senior Project Manager – Customer Experience Operations & Digital Transformation Lead for Healthcare Innovation at brighthush

About brighthush

brighthush is a trailblazing health‑tech powerhouse that harnesses cutting‑edge technology to transform the way public health and human services agencies deliver care to the most vulnerable communities. With a mission to improve health outcomes through data‑driven solutions, brighthush partners with state and federal agencies to streamline Medicaid, Medicare, and community health programs. Our culture is built on collaboration, continuous learning, and a relentless commitment to innovation. As a remote‑first organization, we empower teams across the United States to work flexibly while staying connected through a robust digital ecosystem.

Your Mission & Impact

As a Senior Project Manager for Customer Experience Operations, you will be the linchpin that ensures our technology solutions are delivered on time, within scope, and with the highest quality. You will translate strategic objectives into actionable project plans, guide cross‑functional teams, and maintain transparent communication with clients, stakeholders, and executive leadership. Your work will directly influence the efficiency and effectiveness of programs that serve millions of Medicaid and Medicare beneficiaries, ultimately improving their health and well‑being.

Key Responsibilities

• Lead and Mentor Project Teams: Oversee one or more large, multi‑disciplinary project management teams. Break down complex technology programs into manageable projects, assign roles, and provide coaching to junior project managers and team members.
• Strategic Planning & Execution: Own the full project lifecycle—from initiation and scope definition to execution, monitoring, and closure. Develop detailed project schedules, budgets, risk registers, and status reports.
• Stakeholder Management: Serve as the primary liaison between brighthush, our clients, and internal stakeholders. Conduct regular status meetings, present progress to executive sponsors, and translate technical details into clear, actionable insights.
• Risk & Issue Management: Identify potential risks early, develop mitigation plans, and ensure timely escalation to the appropriate decision‑makers. Maintain a proactive approach to problem resolution.
• Business Development Support: Draft and refine Statements of Work (SOWs), contribute to proposal development, and support the sales team in securing new contracts.
• Continuous Improvement: Capture lessons learned, recommend process enhancements, and champion best practices across the organization.

Essential Qualifications

• Minimum 5 years of experience managing complex projects, programs, or initiatives through the entire project management lifecycle.
• At least 3 years of direct experience working with Medicaid or Medicare programs (preferred).
• Proven proficiency in project management methodologies such as Catalyst, PMI’s PMP, or equivalent.
• Strong financial acumen: experience developing, monitoring, and controlling project budgets.
• Excellent communication skills: ability to present complex information clearly to executives, clients, and technical teams.
• Demonstrated leadership: experience mentoring junior staff and influencing cross‑functional teams.
• Proficiency with project management software (e.g., Microsoft Project, JIRA, Asana, or similar).

Preferred Qualifications

• Advanced certification (PMP, Prince2, or equivalent) or a master’s degree in Business Administration, Health Informatics, or a related field.
• Experience managing large-scale digital transformation initiatives in the public sector.
• Familiarity with data analytics tools and dashboards used to track program performance.
• Knowledge of healthcare regulations, compliance standards, and data privacy laws (HIPAA, HITECH).
• Experience with Agile or hybrid project management frameworks.

Core Competencies & Skills

• Strategic Thinking: Ability to align project objectives with brighthush’s long‑term vision and client goals.
• Analytical Mindset: Strong problem‑solving skills and data‑driven decision making.
• Adaptability: Comfortable navigating ambiguity and shifting priorities in a fast‑paced environment.
• Collaboration: Proven track record of building strong relationships across functional teams and external partners.
• Influence & Negotiation: Skilled at persuading stakeholders and driving consensus on project priorities.
• Technical Proficiency: Comfortable working with software development lifecycles, APIs, and cloud platforms.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Leadership and technical development academies designed to sharpen your project management, data analytics, and cloud engineering skills.
• Mentorship programs pairing you with senior leaders across the organization.
• Regular hackathons, innovation challenges, and cross‑departmental workshops that foster creative problem solving.
• Clear career pathways that allow you to transition into senior project management, program leadership, or product strategy roles.

Work Environment & Culture

brighthush thrives on a culture of inclusion, transparency, and continuous improvement. Our remote‑first model means you can work from anywhere in the United States, with flexible hours that support work‑life balance. We celebrate diversity and encourage every team member to bring their authentic self to work. Regular virtual town halls, team‑building events, and open‑door leadership forums keep everyone connected and engaged.

Compensation & Benefits

We offer a competitive salary range of $92,900.00 to $132,700.00 per year, adjusted for geographic location, experience, and internal equity. In addition to base pay, you will receive:

• Generous, flexible vacation policy and paid holidays.
• 401(k) plan with employer match.
• Comprehensive health, dental, and vision insurance.
• Life and disability coverage.
• Educational assistance and tuition reimbursement.
• Employee wellness programs, including mental health resources and fitness stipends.
• Stock‑option and profit‑sharing opportunities (where applicable).

How to Apply

Ready to make a tangible impact on the future of healthcare? Submit your application today and join a team that values innovation, collaboration, and personal growth. We look forward to exploring how your expertise can help brighthush continue to deliver transformative solutions to our clients and the communities they serve.