Experienced Vaccine Customer Representative – Immunization Strategy & Client Engagement Specialist

About brighthush and the Immunization Landscape

brighthush is a global leader in vaccine development, distribution, and patient education. Our mission is to protect communities worldwide by ensuring that life‑saving vaccines reach the people who need them most. In a rapidly evolving healthcare environment, the role of a Vaccine Customer Representative (VCR) is more critical than ever. You will be the bridge between our cutting‑edge products and the clinicians, administrators, and public health officials who rely on them to keep patients healthy and disease‑free.

Why Join brighthush?

• Impactful Work – Every interaction you have helps increase immunization rates, directly reducing the burden of vaccine‑preventable diseases.
• Dynamic Territory – Cover a vibrant region that includes diverse healthcare settings such as clinics, health departments, integrated delivery systems, and hospitals.
• Collaborative Culture – Work side‑by‑side with field leaders, medical affairs teams, and regional directors to drive shared success.
• Growth Opportunities – Advance into senior sales, medical affairs, or regional leadership roles while building a robust professional network.
• Competitive Compensation – Base salary plus performance bonuses, long‑term incentives, and a comprehensive benefits package.

Key Responsibilities

As the primary point of contact for a broad portfolio of healthcare providers, you will:

• Deliver balanced, evidence‑based product presentations to physicians, nurses, pharmacists, and administrative leaders, aligning customer needs with brighthush vaccine attributes and CDC recommendations.
• Maintain up‑to‑date knowledge of the entire brighthush vaccine portfolio and the CDC immunization schedule for both pediatric and adult populations.
• Conduct quarterly business reviews with key accounts, analyzing contract performance and identifying opportunities to maximize value across the product line.
• Provide actionable insights to customers on improving immunization rates through quality‑based programs and tools such as Vaccine IQ.
• Develop and execute territory‑level business plans that focus on measurable improvements in patient outcomes and customer satisfaction.
• Collaborate with the local Customer Team—including Vaccine Key Customer Leaders, Medical Affairs Leaders, and Regional Directors—to align strategies and share best practices.
• Track performance metrics using company‑provided tools, ensuring that objectives are met and exceeded.
• Act as the voice of the customer within brighthush, feeding back insights on market dynamics, product feedback, and emerging healthcare trends.

Essential Qualifications

• Bachelor’s Degree with 0‑3 years of sales experience, or a High School Diploma with at least 4 years of relevant experience in professional sales, marketing, military, or a healthcare/scientific field.
• Valid driver’s license and willingness to travel up to 25% within the assigned territory.
• Strong organizational and time‑management skills, with the ability to juggle multiple accounts and priorities.
• Excellent interpersonal and communication skills, capable of building rapport with diverse stakeholders.
• Demonstrated aptitude for learning complex scientific concepts and translating them into clear, actionable information for non‑technical audiences.
• Proficiency with CRM systems and data analysis tools to monitor performance and forecast sales.

Preferred Experience & Skills

• Prior experience in a technical or scientific environment, especially within pharmaceuticals, biotechnology, or medical devices.
• Background in consultative sales, account management, or customer service within the healthcare sector.
• Experience developing and executing customer engagement plans that drive measurable outcomes.
• Understanding of marketing and sales support functions, including market analysis and metrics development.
• Knowledge of vaccine economics, reimbursement processes, and contract compliance.
• Ability to analyze metrics to assess progress against objectives and adjust strategies accordingly.
• Experience with vaccine programs and tools such as Vaccine IQ is highly desirable.

What You’ll Gain at brighthush

Working at brighthush offers a unique blend of professional growth, meaningful impact, and a supportive work environment:

• Career Pathways – Structured development programs and mentorship opportunities that prepare you for senior roles in sales, medical affairs, or regional leadership.
• Continuous Learning – Access to internal training, external conferences, and product workshops to keep you at the forefront of vaccine science and market trends.
• Inclusive Culture – A workplace that values diverse perspectives, encourages respectful dialogue, and fosters collaboration across all levels.
• Work‑Life Balance – Flexible remote options, generous paid time off, and a focus on employee well‑being.
• Competitive Compensation – Base salary, performance bonuses, and long‑term incentive plans that reward your contributions.
• Comprehensive Benefits – Health, dental, vision, retirement plans, and wellness programs designed to support you and your family.

Compensation & Benefits Overview

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market standards.
• Annual performance bonus potential based on individual and team metrics.
• Long‑term incentive plans for high performers.
• Health, dental, and vision insurance for employees and eligible dependents.
• 401(k) retirement plan with company match.
• Paid holidays, vacation, and sick leave.
• Employee assistance programs and wellness resources.

Our Commitment to Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where every employee can thrive. If you require accommodations during the application or hiring process, please let us know, and we will gladly support you.

Ready to Make a Difference?

If you are passionate about improving public health, enjoy building lasting relationships with healthcare professionals, and thrive in a fast‑paced, collaborative environment, we want to hear from you. Join brighthush as a Vaccine Customer Representative and play a pivotal role in safeguarding communities through superior vaccine access and education.

Apply today and help us continue to lead the fight against vaccine‑preventable diseases.