Senior Financial Planning & Analysis Lead – Customer Services Controller – Brighthush Global Aviation Services

Introduction

Brighthush is a leading innovator in the global aviation services sector, dedicated to delivering world‑class solutions that keep the skies safe, efficient, and sustainable. As we expand our footprint across North America, we are looking for a dynamic, analytical, and collaborative Customer Services Controller to join our finance team in Herndon, VA. This role is pivotal in shaping the financial strategy for our services business, ensuring that every dollar spent aligns with our ambitious growth targets and operational excellence.

Why Brighthush?

• Impactful Work – Your financial insights will directly influence strategic decisions that affect millions of passengers worldwide.
• Innovation Culture – We champion continuous improvement, data‑driven decision making, and cutting‑edge technology.
• Diverse & Inclusive Environment – Brighthush is committed to fostering a workplace where every voice is heard and valued.
• Career Growth – We invest heavily in professional development, mentorship, and cross‑functional exposure.
• Competitive Compensation – A comprehensive package that rewards performance, expertise, and dedication.

Key Responsibilities

As the Customer Services Controller, you will be the financial steward for Brighthush’s services operations across North America. Your day‑to‑day tasks will include:

• Organize and maintain comprehensive financial data for the services business, ensuring accuracy and integrity across all reporting periods.
• Develop and implement a robust quarterly and rolling forecasting framework that tracks performance against the Annual Operating Plan (AOP).
• Align all expenditures with the AOP, ensuring that spending supports strategic business objectives and delivers measurable ROI.
• Provide deep‑dive financial analysis for the North American services portfolio, identifying trends, variances, and opportunities for improvement.
• Lead the preparation of Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs), delivering insightful variance analysis, root‑cause investigations, and a compelling narrative for middle management.
• Collaborate closely with cross‑functional teams—sales, operations, procurement, and senior leadership—to translate complex financial data into actionable guidance.
• Support the full‑cycle Financial Planning & Analysis (FP&A) function, including the creation and maintenance of the Annual Operating Plan.
• Champion continuous improvement initiatives, cost‑analysis projects, and KPI development to enhance financial performance and operational efficiency.
• Manage and execute projects that generate structured, business‑oriented solutions, ensuring alignment with Brighthush’s strategic goals.
• Represent Brighthush at internal and external meetings, conferences, and industry events, up to 30% domestic and international travel.

Essential Qualifications

• Bachelor’s degree in Business Administration, Finance, Commerce, or a related discipline.
• Minimum of 3 years of experience in a role that required cross‑functional stakeholder management.
• Proven track record of working with international interfaces, multi‑functional teams, or division operational management.
• Experience in a large, complex, and global organization within the aviation industry.
• Strong understanding of Project, Program, and Portfolio Management principles.
• Demonstrated ability to lead continuous improvement initiatives, cost analysis, and performance management.
• Experience managing projects that deliver structured, business‑oriented solutions.
• Excellent analytical, quantitative, and problem‑solving skills.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Advanced degree (MBA, MS in Finance, etc.) or relevant professional certifications (e.g., CPA, CMA).
• Experience with advanced financial modeling, forecasting tools, and data visualization platforms.
• Prior exposure to the aviation services market, including maintenance, repair, overhaul (MRO), or related service lines.
• Strong communication skills, with the ability to present complex financial information to non‑financial audiences.
• Proficiency in Microsoft Excel, PowerPoint, and SAP or similar ERP systems.
• Experience in a high‑growth, fast‑paced environment.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable financial plans.
• Analytical Rigor – Deep dive into data, uncover trends, and provide clear, data‑driven recommendations.
• Stakeholder Management – Build strong relationships across all levels of the organization.
• Project Leadership – Drive projects from conception to completion, ensuring alignment with business objectives.
• Communication – Articulate complex financial concepts in a clear, concise manner.
• Adaptability – Thrive in a dynamic, evolving environment with shifting priorities.
• Integrity & Compliance – Uphold the highest standards of ethical conduct and regulatory compliance.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Services Controller, you will:

• Gain exposure to senior leadership and strategic decision‑making processes.
• Participate in cross‑functional projects that broaden your skill set and industry knowledge.
• Access a robust learning and development program, including leadership training, technical workshops, and mentorship.
• Be positioned for future roles such as Finance Director, VP of Finance, or Chief Financial Officer within the services division.

Work Environment & Culture

Brighthush fosters a collaborative, inclusive, and high‑performance culture. Our teams are empowered to innovate, challenge the status quo, and deliver exceptional results. We celebrate diversity, encourage open dialogue, and support work‑life balance through flexible working arrangements and a supportive community.

Compensation & Benefits

We offer a competitive base salary of $155,455 per year, complemented by a performance‑based bonus structure. In addition, you will receive:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including gym memberships and mental health resources.
• Employee assistance program and flexible work options.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal by clicking the link below. Be sure to attach your resume and a cover letter that highlights your relevant experience and why you’re excited about this opportunity at Brighthush.

Apply to This Job

Closing

Brighthush is committed to creating an inclusive environment where every employee can thrive. We welcome candidates from all backgrounds, ages, genders, and identities to apply. Join us in shaping the future of aviation services—where your financial expertise fuels innovation, safety, and global connectivity.

We look forward to discovering how your unique skills and passion can contribute to our mission of delivering exceptional service to customers worldwide.

Equal Opportunity Statement

Brighthush provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or any other legally protected status. We are an equal opportunity employer and do not sponsor visas for U.S. positions unless explicitly stated. All employment with Brighthush is at will.