Remote Per Diem Customer Service Representative – Home Infusion Scheduling & Coordination at brighthush

About brighthush

brighthush is a leading innovator in specialty pharmacy, infusion, and enteral therapy solutions. With a mission to improve access to high‑quality care, we empower patients, clinicians, and partners to achieve better health outcomes. Our culture is built on compassion, collaboration, and continuous learning, and we are proud to be a trusted partner for healthcare providers across the United States.

Position Overview

We are seeking a dedicated, detail‑oriented Customer Service Representative to join our Central Florida Nursing Team on a remote, per‑diem basis. In this role, you will serve as the first line of contact for internal and external stakeholders, ensuring seamless scheduling, coordination, and support for home infusion services. Your proactive communication and problem‑solving skills will help maintain high levels of patient satisfaction and operational efficiency.

Key Responsibilities

• Collaborate with Nurse Managers, Supervisors, field staff, and patients to schedule home infusion visits across multiple branches.
• Complete all nurse assignments, reschedule visits based on patient availability, and assign new patients to appropriate nurses.
• Act as the primary coordinator for nursing referrals, working closely with pharmacy, reimbursement, and nursing departments.
• Communicate with prescribers, staff, and departments via fax, email, instant messaging, and phone, prioritizing follow‑ups and ensuring timely responses.
• Manipulate and analyze multiple Excel workbooks to determine task urgency and completion status.
• Respond promptly to inquiries from patients, field staff, and internal teams regarding nursing schedules and referrals.
• Investigate and research issues, providing effective resolutions and escalating when necessary.
• Demonstrate initiative in problem solving, multitasking, and critical thinking to maintain workflow continuity.
• Accurately enter and update data in the appropriate systems, ensuring data integrity and compliance.

Essential Qualifications

• High school diploma or GED required.
• Minimum of 3 years of customer service experience, preferably in healthcare or a related field.
• High proficiency in Microsoft Excel and Outlook; experience with scheduling or case‑management software is a plus.
• Strong written and oral communication skills, with the ability to convey complex information clearly.
• Proactive work ethic and ability to thrive in a virtual, remote environment.
• Exceptional attention to detail and organizational skills.
• Adaptability to a dynamic work environment, quick learning, and independent decision‑making.

Preferred Qualifications

• Experience in home infusion, specialty pharmacy, or clinical scheduling.
• Knowledge of healthcare regulations, compliance, and patient privacy standards (HIPAA).
• Familiarity with electronic health record (EHR) systems and case‑management platforms.
• Previous experience working in a per‑diem or shift‑based schedule.

Skills & Competencies

• Advanced Excel skills: pivot tables, VLOOKUP, conditional formatting, and data analysis.
• Strong organizational and time‑management abilities.
• Excellent problem‑solving and critical‑thinking skills.
• Customer‑centric mindset with a focus on delivering exceptional service.
• Team collaboration and cross‑functional communication.
• Self‑motivation and ability to work independently.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have the opportunity to:

• Progress into senior scheduling or coordination roles.
• Transition into clinical or operations management positions.
• Participate in ongoing training programs covering healthcare industry trends, technology tools, and leadership development.
• Attend virtual conferences, webinars, and workshops to broaden your professional network.

Work Environment & Culture

Our remote work model empowers you to balance professional responsibilities with personal commitments. You will be part of a collaborative, supportive team that values diversity, inclusion, and continuous improvement. We celebrate successes, encourage open dialogue, and foster a culture where every voice matters.

Compensation & Benefits

While specific pay rates are determined by experience and schedule, brighthush offers competitive compensation for per‑diem roles. In addition, we provide:

• Flexible scheduling with 2–3 weekends per month and weekday coverage as needed.
• Health, dental, and vision insurance options for full‑time employees.
• Paid time off and holiday pay for eligible positions.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program and wellness resources.
• Access to a virtual employee portal with training modules, performance feedback, and recognition programs.

Technical Requirements

To ensure a smooth remote experience, you must have a reliable high‑speed internet connection (minimum 10 Mbps download / 5 Mbps upload) via cable broadband or fiber‑optic service. A dedicated workspace and a computer with a webcam and microphone are also required.

How to Apply

If you are passionate about delivering exceptional customer service in the healthcare sector and thrive in a dynamic, remote environment, we encourage you to apply. Submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for brighthush.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered without regard to race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, ancestry, marital status, genetic information, or any other characteristic protected by law.

Accommodations

We are committed to providing reasonable accommodations for applicants with disabilities. If you need assistance during the application process, please contact [email protected]. This email address is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

Join brighthush Today

Become part of a forward‑thinking organization that is redefining specialty pharmacy and infusion care. Your expertise will directly impact patient outcomes and help us continue to deliver compassionate, high‑quality service. Apply now and take the next step in your career with brighthush.