Dynamic Bilingual Customer Success Agent (Spanish/English) – Remote, Full‑Time – Elevate Client Experience at brighthush

About brighthush

At brighthush, we’re redefining the way people experience financial services. With a mission to empower families and businesses through transparent, personalized mortgage solutions, we combine cutting‑edge technology with a human touch. Our team is a vibrant mix of innovators, problem‑solvers, and customer‑first thinkers who thrive on collaboration and continuous learning. Whether you’re a seasoned professional or just starting your career, brighthush offers a culture that values curiosity, resilience, and a genuine commitment to helping our clients achieve their dreams.

Why Join brighthush?

Working at brighthush means you’ll be part of a forward‑thinking organization that places people at the center of everything we do. We’re proud of our inclusive environment, where every voice is heard and every idea has the chance to shape the future of our industry. As a Bilingual Customer Success Agent, you’ll be the frontline ambassador for our clients, ensuring they feel heard, understood, and supported throughout their journey.

Key Responsibilities

• Client Engagement: Serve as the primary point of contact for Spanish‑ and English‑speaking customers via phone, chat, and email, delivering timely, accurate, and empathetic support.
• Issue Resolution: Diagnose and resolve a wide range of inquiries—from loan status updates and payment questions to policy clarifications—while maintaining a high first‑contact resolution rate.
• Policy Communication: Clearly explain complex mortgage policies, terms, and procedures to clients, ensuring they understand their options and next steps.
• Data Integrity: Accurately capture and update customer information in our CRM system, adhering to strict confidentiality and data security protocols.
• Continuous Improvement: Identify recurring customer pain points and collaborate with cross‑functional teams to refine processes, enhance scripts, and improve overall service quality.
• Team Collaboration: Participate in regular team huddles, share best practices, and contribute to a culture of knowledge sharing and mutual support.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Fluency in both Spanish and English, with excellent verbal and written communication skills in each language.
• Strong multitasking ability and the capacity to manage multiple conversations simultaneously while maintaining high service standards.
• Demonstrated commitment to confidentiality and data security, with a clear understanding of privacy regulations relevant to the finance industry.
• Basic computer literacy and proficiency with CRM platforms (experience with Salesforce or similar systems is a plus).
• Positive, solution‑oriented mindset with a genuine desire to help clients succeed.

Preferred Qualifications

• 1–2 years of customer service or call center experience, preferably in the financial or mortgage sector.
• Experience handling high‑volume inbound calls and navigating complex customer scenarios.
• Knowledge of mortgage products, loan processes, and regulatory compliance.
• Previous exposure to remote work environments and familiarity with virtual collaboration tools.
• Certifications in customer service excellence or related fields.

Skills & Competencies

• Communication: Ability to convey complex information clearly and concisely in both Spanish and English.
• Problem‑Solving: Quick analytical thinking to diagnose issues and propose effective solutions.
• Empathy & Patience: Understanding and patience when dealing with clients who may be experiencing stress or uncertainty.
• Time Management: Efficiently prioritize tasks and manage time to meet performance metrics.
• Adaptability: Comfortable with evolving processes, new technologies, and changing customer needs.
• Team Player: Collaborative attitude, willing to support colleagues and share insights.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Bilingual Customer Success Agent, you’ll have access to:

• Structured onboarding that includes immersive training on mortgage products, compliance, and customer engagement techniques.
• Mentorship programs pairing you with experienced agents and managers to accelerate your professional development.
• Regular skill‑building workshops covering advanced communication, conflict resolution, and data analytics.
• Clear career pathways—whether you aspire to become a Senior Agent, Team Lead, or transition into product, compliance, or operations roles.
• Annual performance reviews with actionable feedback and personalized growth plans.

Work Environment & Culture

Our remote-first culture means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. We celebrate diversity, encourage open dialogue, and foster an environment where innovation thrives. Every team member is empowered to bring fresh ideas to the table, and we reward initiative, creativity, and a passion for excellence.

Compensation, Perks & Benefits

While specific figures may vary, brighthush offers a competitive salary package that reflects your experience and performance. In addition, you’ll enjoy:

• Health, dental, and vision insurance plans.
• Flexible paid time off and holiday schedule.
• 401(k) retirement plan with company match.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Professional development stipend for courses, certifications, and conferences.
• Regular team virtual events, recognition programs, and a culture of celebration.

How to Apply

Ready to take the next step in your career and help families achieve their homeownership dreams? Click the link below to submit your application and join the brighthush family.

Apply to this role at brighthush

Join brighthush Today – Where Your Voice Makes a Difference

We’re excited to meet passionate, bilingual professionals who are eager to deliver exceptional service and drive meaningful impact. If you’re ready to grow, learn, and thrive in a supportive, forward‑thinking environment, brighthush is the place for you. Apply now and become part of a team that’s shaping the future of financial services—one conversation at a time.