Dynamic Customer Service Representative II – Order Processing, Client Support, and Data Management Specialist at brighthush

About brighthush

brighthush is a leading provider of integrated healthcare solutions that empower dental practices, veterinary clinics, animal producers, and farmers with the tools they need to thrive. With a mission to elevate patient care and animal welfare through technology, innovation, and exceptional service, brighthush has become a trusted partner across the United States. Our remote-first culture embraces flexibility, collaboration, and continuous learning, allowing our teams to work from anywhere while staying connected to a vibrant community of professionals who share a passion for making a difference.

Role Overview

As a Customer Service Representative II, you will be the frontline advocate for our clients, ensuring that every interaction is handled with precision, empathy, and efficiency. You will process orders, resolve inquiries, maintain accurate records, and collaborate with cross‑functional teams to deliver a seamless experience that reflects brighthush’s commitment to excellence. This full‑time, remote position is ideal for individuals who thrive in a dynamic environment, possess strong organizational skills, and are eager to grow their expertise in the healthcare technology sector.

Key Responsibilities

• Order Processing & Fulfillment: Accurately capture and process customer orders using SAP and ERP systems, ensuring timely delivery and compliance with company policies.
• Customer Support & Issue Resolution: Serve as the primary point of contact for client inquiries, providing clear, concise, and courteous assistance via phone, email, and chat.
• Record Management & Data Integrity: Maintain up‑to‑date customer records, track order status, and reconcile discrepancies to uphold data accuracy across all platforms.
• Process Improvement: Identify bottlenecks in the order and support workflow, propose solutions, and collaborate with the operations team to implement best practices.
• Cross‑Functional Collaboration: Work closely with Sales, Finance, and Technical Support to ensure a unified customer experience and to resolve complex issues.
• Reporting & Analytics: Generate regular reports on order volumes, customer satisfaction metrics, and process performance for management review.
• Compliance & Quality Assurance: Adhere to industry regulations and internal quality standards, participating in audits and continuous improvement initiatives.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a B2B or healthcare environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP/SAP systems.
• Strong written and verbal communication skills in English.
• Exceptional attention to detail and accuracy in data entry.
• Demonstrated ability to manage multiple priorities in a fast‑paced setting.
• Self‑motivated, proactive, and comfortable working independently from a remote location.

Preferred Qualifications

• Experience with customer relationship management (CRM) platforms such as Salesforce.
• Background in the dental, veterinary, or agricultural healthcare sectors.
• Knowledge of compliance standards (HIPAA, GDPR, etc.) related to healthcare data.
• Previous exposure to order management and fulfillment processes.
• Strong analytical skills and the ability to interpret data to drive process improvements.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting client relationships.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Problem‑Solving: Ability to identify root causes, think critically, and propose effective solutions.
• Time Management: Skilled at prioritizing tasks, meeting deadlines, and maintaining productivity in a remote setting.
• Collaboration: Strong teamwork skills, with the capacity to work cross‑functionally and influence stakeholders.
• Adaptability: Resilience in handling change, ambiguity, and evolving processes.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Service Representative II, you will have access to a wealth of learning resources, including:

• Onboarding and continuous training modules covering product knowledge, industry trends, and customer engagement techniques.
• Mentorship programs pairing you with senior team members to accelerate skill development.
• Cross‑departmental projects that expose you to sales, finance, and technical support functions.
• Annual tuition reimbursement for courses related to healthcare technology, business administration, or customer experience management.
• Clear career pathways to roles such as Senior Customer Service Specialist, Team Lead, or Operations Manager.

Work Environment & Company Culture

brighthush’s remote-first philosophy means you can work from the comfort of your home while staying connected through collaborative tools like Slack, Microsoft Teams, and Zoom. Our culture is built on:

• Inclusivity: A diverse workforce that values different perspectives and promotes equal opportunities.
• Innovation: Encouragement to experiment, share ideas, and drive continuous improvement.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and a focus on mental well‑being.
• Community Impact: Initiatives that support local communities, animal welfare, and sustainable agriculture.

Compensation & Benefits

We offer a competitive salary range of USD 36,108 – 46,904 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• 401(k) plan with company matching.
• Generous paid time off (PTO) and holiday schedule.
• Tuition reimbursement for approved educational programs.
• Health, dental, and vision insurance plans.
• Parental leave policy that supports new parents.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Annual performance bonuses and recognition awards.

How to Apply

Ready to join a forward‑thinking team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

We look forward to discovering how your skills and passion can contribute to brighthush’s mission of delivering exceptional healthcare solutions worldwide.