Senior Non-Qualified Defined Contribution Customer Success Manager – Virtual – 409A & Plan Administration Specialist

About brighthush

At brighthush, we’re redefining the way organizations manage their employee benefits. By weaving together health, wealth, wellbeing, navigation, and absence management into a single, seamless ecosystem, we empower companies to attract, retain, and nurture top talent. Our technology-driven approach delivers real-time insights, personalized experiences, and unparalleled compliance support, ensuring that every employee feels valued and every employer stays ahead of regulatory change.

Why Join brighthush?

As a global leader in benefits technology, brighthush offers a dynamic, inclusive, and forward-thinking environment where your expertise can make a tangible impact. We champion continuous learning, celebrate diversity, and foster a culture of collaboration—whether you’re working from home or in one of our vibrant hubs in Illinois or Texas.

Position Overview

We’re seeking an experienced Senior Non-Qualified Defined Contribution Customer Success Manager to join our remote team. In this role, you will be the trusted advisor for our high-value clients, ensuring their non-qualified defined contribution plans run smoothly, remain compliant, and deliver maximum value. You’ll blend deep technical knowledge of IRC 409A with exceptional client relationship skills to drive process improvements, develop training programs, and champion best practices across the organization.

Key Responsibilities

• Client Consulting & Relationship Management: Serve as the primary point of contact for a portfolio of enterprise clients, providing strategic guidance on plan design, administration, and compliance.
• Plan Administration & Compliance: Oversee day‑to‑day operations of non‑qualified defined contribution plans, ensuring adherence to IRC 409A, ERISA, and other relevant regulations.
• Process Improvement & Automation: Identify bottlenecks, recommend workflow enhancements, and collaborate with product and engineering teams to implement automated solutions.
• Training & Enablement: Design and deliver comprehensive training modules for clients and internal teams on plan features, regulatory updates, and best practices.
• Project Management: Lead cross‑functional projects, from onboarding new clients to launching new plan features, ensuring timely delivery and stakeholder satisfaction.
• Data Analysis & Reporting: Generate actionable insights from plan data, prepare executive summaries, and present findings to clients and senior leadership.
• Thought Leadership: Stay current on industry trends, regulatory changes, and emerging technologies; share knowledge through webinars, whitepapers, and internal forums.

Essential Qualifications

• Minimum 5 years of experience in non‑qualified defined contribution plan administration and client relationship management.
• Deep understanding of IRC 409A and related tax compliance requirements.
• Proven track record in project management, including managing complex client engagements and cross‑functional initiatives.
• Strong analytical skills with the ability to interpret complex data sets and translate findings into actionable recommendations.
• Excellent written and verbal communication skills; ability to present complex concepts to both technical and non‑technical audiences.
• Self‑motivated, highly organized, and comfortable working in a fully remote environment.
• Valid work authorization in the United States; no sponsorship required.

Preferred Qualifications

• Certification in Benefits Administration (e.g., Certified Compensation Professional – CCP, Certified Employee Benefit Specialist – CEBS) or related credentials.
• Experience with benefits technology platforms (e.g., Workday, ADP, Ceridian) and data integration tools.
• Background in financial services or consulting, particularly in retirement or employee benefit solutions.
• Knowledge of state‑level tax regulations and compliance frameworks beyond IRC 409A.
• Previous experience leading training programs or developing client education materials.

Skills & Competencies

• Client‑Centric Mindset: Passion for delivering exceptional service and building long‑term partnerships.
• Strategic Thinking: Ability to anticipate client needs and propose forward‑looking solutions.
• Project Leadership: Skilled at coordinating resources, setting milestones, and driving projects to successful completion.
• Technical Proficiency: Comfortable navigating complex software systems, data analytics tools, and reporting dashboards.
• Collaboration & Influence: Works effectively with cross‑functional teams, including product, engineering, sales, and legal.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders across the organization.
• Annual learning stipend for certifications, conferences, and continuing education.
• Rotational opportunities into product management, consulting, or operations to broaden your skill set.
• Clear career ladder with defined pathways to Director, VP, or Head of Customer Success.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate your personal and professional commitments.
• Regular virtual town halls, team‑building events, and wellness initiatives.
• A culture that values diversity, equity, and inclusion—every voice is heard and respected.
• Access to cutting‑edge technology and tools that empower you to deliver world‑class service.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $135,000 – $165,000 per year, commensurate with experience and qualifications.
• Performance Bonus: Annual bonus potential based on individual and company performance.
• 401(k) Matching: 4% company match on employee contributions.
• Generous Paid Time Off: 20+ days of PTO, plus paid holidays and sick leave.
• Parental Leave: Paid maternity, paternity, and adoption leave up to 12 weeks.
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental health resources; and wellness stipend.
• Professional Development: Tuition reimbursement, conference travel, and internal training programs.
• Retirement & Financial Planning: Access to financial advisors and retirement planning tools.

How to Apply

Ready to elevate your career and help shape the future of benefits technology? Submit your application through our career portal or click the link below to explore this exciting opportunity in more detail.

Apply to this job at brighthush

Join brighthush Today

We’re looking for a seasoned professional who thrives on solving complex problems, building lasting client relationships, and driving continuous improvement. If you’re passionate about benefits administration, eager to work in a collaborative remote environment, and ready to make a measurable impact, we want to hear from you. Apply now and become part of a team that’s transforming the employee benefits landscape—one client at a time.