Bilingual Customer Service Representative – Spanish & English – Remote, Full‑Time – Join brighthush’s Global Support Team

About brighthush

brighthush is a forward‑thinking, mission‑driven organization that empowers communities through innovative, technology‑enabled solutions. With a global footprint and a commitment to social impact, brighthush partners with families, schools, and community leaders to create inclusive learning environments that nurture curiosity, resilience, and growth. Our culture is built on collaboration, transparency, and a relentless focus on delivering exceptional service to every stakeholder we serve.

Why This Role Matters

As a Bilingual Customer Service Representative at brighthush, you will be the frontline voice that connects families, educators, and partners to the resources they need. Your ability to communicate fluently in both English and Spanish will help bridge gaps, resolve challenges, and ensure that every interaction reflects the high standards of care and professionalism that define brighthush. This role is essential to maintaining the trust and satisfaction of our diverse community, and it offers a unique opportunity to make a tangible difference in people’s lives while advancing your own career in a dynamic, remote environment.

Key Responsibilities

• Customer Interaction: Handle inbound calls, emails, and chat inquiries from families, educators, and partners in both English and Spanish, providing timely, accurate, and courteous assistance.
• Appointment Coordination: Schedule and confirm appointments, workshops, and virtual sessions, ensuring all details are recorded accurately in our CRM system.
• Resource Provision: Guide customers to the appropriate resources—whether it’s enrollment guides, program information, or technical support—by leveraging our knowledge base and internal tools.
• Data Management: Enter and update customer information, case notes, and follow‑up actions in Microsoft Office Suite (Excel, Word, Outlook) with a high degree of accuracy and attention to detail.
• Problem Resolution: Escalate complex issues to the appropriate departments, track resolution progress, and follow up to ensure customer satisfaction.
• Continuous Improvement: Participate in regular training sessions, share feedback on process improvements, and contribute to the development of best practices for customer support.
• Team Collaboration: Work closely with cross‑functional teams—including Program Management, IT, and Marketing—to ensure a seamless customer experience.

Essential Qualifications

• High school diploma or equivalent; an associate’s degree is preferred.
• Minimum 6 months of experience in a call center, customer service, or related role.
• Fluent in both English and Spanish (written and spoken).
• Strong communication skills, with the ability to convey complex information clearly and empathetically.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and comfortable learning new software tools.
• Reliable attendance and punctuality, with a proven track record of meeting or exceeding performance metrics.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.

Preferred Qualifications

• Experience working in a nonprofit or educational environment.
• Knowledge of early childhood education or community outreach programs.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot).
• Previous experience in a bilingual support role, handling complex inquiries.
• Strong problem‑solving skills and the ability to think critically under pressure.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both languages.
• Technical Proficiency: Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Time Management: Ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines.
• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Adaptability: Willingness to learn new processes, adapt to changing priorities, and embrace continuous improvement.
• Team Player: Collaborative attitude, open to feedback, and supportive of colleagues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Regular training workshops covering product knowledge, communication techniques, and industry best practices.
• Opportunities to transition into specialized roles such as Program Support Specialist, Community Outreach Coordinator, or Customer Success Manager.
• Access to a comprehensive learning portal with courses on leadership, project management, and data analytics.
• Annual performance reviews that highlight strengths, set goals, and identify development plans.

Work Environment & Culture at brighthush

brighthush is proud to offer a flexible, remote work model that supports work‑life balance while fostering a sense of community. Our culture is defined by:

• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Collaboration: Regular virtual team huddles, cross‑departmental projects, and open communication channels.
• Innovation: Encouragement to experiment with new ideas, tools, and processes to improve service delivery.
• Well‑Being: Resources for mental health, flexible scheduling, and a supportive manager structure.
• Impact: Every team member’s work directly contributes to the mission of enhancing early learning opportunities for families.

Compensation, Perks, and Benefits

While the base salary for this role is competitive and aligns with industry standards, brighthush offers a comprehensive benefits package designed to support your professional and personal well‑being:

• Competitive annual salary range: USD 38,729 – 38,729.
• 401(k) plan with company matching to help secure your financial future.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Tuition reimbursement program to support continued education and skill development.
• Health, dental, and vision insurance options for you and your dependents.
• Employee assistance program (EAP) for confidential counseling and support services.
• Regular virtual team events, wellness challenges, and recognition programs.

How to Apply

If you are passionate about making a difference, thrive in a fast‑paced, remote environment, and possess the bilingual communication skills required for this role, we encourage you to apply today. Join brighthush and become part of a team that is dedicated to empowering families and building brighter futures.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.