Experienced Bilingual Customer Care Specialist – Multilingual Support & Problem‑Solving Expert for Healthcare & Culinary Brands at brighthush

About brighthush

brighthush has been a trailblazer in the specialty apparel industry for over four decades, delivering cutting‑edge, high‑performance garments to healthcare and culinary professionals worldwide. Our mission is simple yet powerful: to empower the heroes of medicine and cuisine with apparel that protects, performs, and inspires confidence. We are more than a brand; we are a community of innovators, philanthropists, and collaborators who treat each other like family and friends. Our culture thrives on empathy, excellence, and a relentless pursuit of customer delight.

In 2020, brighthush expanded its global footprint by opening a Shared Services Center in Costa Rica. Nestled in the sunny province of Heredia, our Costa Rican team operates from a vibrant WeWork hub and from the comfort of their homes, leveraging a flexible, remote‑first approach that blends productivity with work‑life harmony.

Why Join brighthush?

At brighthush, you will be part of a dynamic, international Customer Care team that values ownership, innovation, and continuous improvement. We celebrate every contribution, reward high performance, and provide a clear path for career advancement. Whether you’re a seasoned professional or an emerging talent, brighthush offers the resources, mentorship, and opportunities to grow your expertise in customer service, quality assurance, training, and leadership.

Key Responsibilities

• Deliver Exceptional Customer Experiences: Provide personalized, empathetic support through phone, email, and live chat in both English and Spanish. Listen actively, identify needs, and deliver accurate, timely solutions.
• Own and Resolve Customer Inquiries: Take end‑to‑end ownership of all customer interactions, from order placement and modifications to shipping, billing, refunds, returns, and product information.
• Apply Sound Judgment: Balance customer satisfaction with company policies and business objectives, ensuring fair and consistent outcomes.
• Prevent Repeat Contacts: Identify root causes, recommend process improvements, and collaborate with cross‑functional teams to enhance the overall customer experience.
• Maintain High‑Performance Standards: Meet or exceed quality, productivity, accuracy, and customer service metrics. Document interactions accurately and securely.
• Handle Sensitive Information: Safeguard customer data and payment details in compliance with privacy and security protocols.
• Collaborate and Innovate: Work closely with teammates, supervisors, and internal departments to resolve complex issues and support special projects.
• Adapt to Change: Embrace new technologies, processes, and shifting priorities with agility and a positive attitude.

Essential Qualifications

• Advanced bilingual proficiency (English & Spanish) – C1/C2 level or native in Spanish, advanced in English.
• Minimum 2 years of customer service experience in a contact center, preferably supporting U.S. customers.
• Experience handling inquiries via phone, email, and live chat.
• Strong typing speed (≥40 WPM) with high accuracy.
• Proficiency with multiple applications and systems simultaneously.
• Self‑management skills: organization, time‑management, and the ability to work independently in a remote environment.
• Reliable, distraction‑free home workspace with a minimum of 100 Mbps internet speed (upload/download).
• Availability to support U.S. business hours, including weekends, holidays, and occasional overtime.

Preferred Qualifications

• Experience in e‑commerce or retail customer support.
• Knowledge of healthcare or culinary apparel products.
• Previous remote work experience in a high‑volume, performance‑driven setting.
• Familiarity with quality assurance or training roles.

Skills & Competencies

• Exceptional Communication: Clear, concise, and professional verbal and written communication in both languages.
• Customer‑First Mindset: Genuine desire to understand and meet customer needs.
• Problem‑Solving: Analytical thinking, research skills, and the ability to resolve complex issues independently.
• Emotional Intelligence: Calmness, empathy, and professionalism in challenging conversations.
• Attention to Detail: Accuracy in order processing, documentation, and data entry.
• Adaptability: Comfortable navigating multiple systems, shifting priorities, and evolving communication channels.
• Results‑Oriented: Drive to achieve performance goals while maintaining service quality.
• Team Collaboration: Willingness to support colleagues and contribute to team success.
• Self‑Management: Discipline and reliability required for a fully remote role.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Bilingual Customer Care Specialist, you will have access to:

• Structured onboarding and continuous coaching programs.
• Cross‑functional training in quality assurance, training, and leadership.
• Clear promotion pathways to senior support roles, team leads, or managerial positions.
• Regular performance reviews that focus on skill development and career aspirations.
• Mentorship from experienced leaders across the organization.

Work Environment & Company Culture

brighthush champions a culture of collaboration, respect, and innovation. Our remote team in Costa Rica enjoys:

• Full‑time remote work from a quiet, private home office.
• Company‑supplied laptop, headset, and ergonomic accessories.
• Flexible scheduling aligned with U.S. business hours.
• Regular virtual team‑building events, recognition ceremonies, and community outreach initiatives.
• Access to a global network of colleagues from diverse backgrounds.
• Commitment to work‑life balance, with no daily commute and reduced transportation costs.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Performance‑based incentive programs recognizing service excellence.
• Perfect attendance bonuses and other reward schemes.
• Employee recognition programs celebrating outstanding contributions.
• Statutory benefits in accordance with Costa Rican labor law.
• Employee discounts on brighthush merchandise.
• Referral bonus opportunities.
• Overtime compensation aligned with operational needs.
• Private medical insurance and Employee Assistance Program (EAP).
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you are passionate about delivering world‑class customer experiences, thrive in a performance‑driven environment, and want to be part of a company that values your contributions, we encourage you to apply now. Join brighthush and help us empower the heroes of healthcare and culinary arts worldwide.