Dynamic Customer Experience Coordinator – Front‑End Retail Leadership & Loyalty Program Specialist at brighthush

About brighthush and the Off‑Price Retail Revolution

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant network of stores, distribution centers, and home offices, brighthush thrives on innovation, customer obsession, and a culture that celebrates diversity, collaboration, and continuous learning. As part of the brighthush family, you’ll be at the forefront of redefining the shopping experience, driving loyalty, and creating memorable moments for every customer who walks through our doors.

Why This Role Matters

The Customer Experience Coordinator is the heartbeat of our front‑end operations. You’ll lead a team of Associates, ensuring that every interaction is warm, efficient, and aligned with brighthush’s commitment to excellence. By championing loyalty programs, maintaining a pristine store environment, and fostering a culture of integrity, you’ll directly influence customer satisfaction, repeat visits, and overall store performance.

Key Responsibilities

• Team Leadership & Development: Oversee a dynamic group of front‑end Associates, assigning registers, coordinating breaks, and providing real‑time coaching to elevate service standards.
• Customer Engagement: Lead by example—engage with shoppers, personalize interactions, and promote loyalty programs to build lasting relationships.
• Store Presentation: Maintain a clean, organized, and visually appealing store that reflects brighthush’s brand values and enhances the shopping journey.
• Training & Mentorship: Design and deliver training modules on front‑end principles, POS usage, and customer service best practices; mentor Associates to reach their full potential.
• Issue Resolution: Address customer concerns swiftly, turning challenges into opportunities for delight and loyalty.
• Operational Excellence: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communication: Provide clear, timely updates to management and staff, fostering transparency and alignment across the team.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols; promote a secure environment for customers and staff alike.
• Program Promotion: Champion credit and loyalty initiatives, driving enrollment and usage to support store revenue goals.
• Shrink Reduction: Participate in loss prevention strategies, contributing to the store’s profitability and operational integrity.
• Continuous Improvement: Collaborate with management to refine training, processes, and customer experience initiatives.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining meticulous attention to detail.
• Excellent verbal and written communication skills, with a knack for motivating and guiding a diverse team.
• Adaptability to shifting priorities, unexpected situations, and evolving store objectives.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Availability to work flexible hours, including evenings, nights, and weekends.

Preferred Qualifications

• Experience with POS systems and loyalty program administration.
• Background in loss prevention or shrink reduction initiatives.
• Prior exposure to training and coaching programs within a retail setting.
• Knowledge of labor regulations and safety standards relevant to retail operations.
• Demonstrated success in driving customer satisfaction metrics and loyalty enrollment.

Core Skills & Competencies

• Leadership & Coaching: Ability to inspire, develop, and retain high‑performing Associates.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning first‑time shoppers into brand advocates.
• Analytical Thinking: Skill in interpreting sales data, customer feedback, and operational metrics to inform decisions.
• Problem‑Solving: Quick, effective resolution of customer concerns and operational challenges.
• Collaboration: Seamless teamwork with store managers, merchandisers, and corporate partners.
• Time Management: Efficiently juggling multiple responsibilities while meeting deadlines.
• Tech Savvy: Comfortable with POS technology, inventory systems, and digital loyalty platforms.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience Coordinator, you’ll unlock a clear pathway to higher leadership roles such as Store Manager, District Manager, or Regional Director. Our comprehensive development programs include:

• Structured mentorship from seasoned leaders.
• Access to internal training modules covering advanced retail operations, leadership, and business analytics.
• Opportunities to lead cross‑functional projects that impact store performance and brand strategy.
• Annual leadership summits and workshops that connect you with industry experts and peers.

Work Environment & Company Culture

brighthush’s culture is built on the pillars of respect, innovation, and empowerment. You’ll experience:

• A collaborative atmosphere where every voice is heard.
• Inclusive policies that celebrate diversity and promote equity.
• Open‑door communication channels with senior leadership.
• Employee recognition programs that celebrate achievements and milestones.
• Community engagement initiatives that allow you to give back and make a difference.

Compensation, Perks, and Benefits

We offer a competitive hourly wage ranging from $16.00 to $16.50, commensurate with experience and skill set. In addition to your base pay, you’ll enjoy a comprehensive benefits package that may include:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on merchandise.
• Professional development allowances and tuition reimbursement.
• Wellness programs, including Employee Assistance Programs (EAP) and smoking cessation support.
• Life and disability insurance, both short‑term and long‑term.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

Join the brighthush Family

If you’re ready to elevate your career, make a tangible impact on customer experience, and thrive in a culture that values growth and innovation, we invite you to apply for the Customer Experience Coordinator role at brighthush. Bring your passion for retail, your leadership acumen, and your commitment to excellence—let’s create unforgettable shopping moments together.

Ready to take the next step? Click the link below to submit your application and join a team that’s redefining the future of retail.