Dynamic Customer Experience Coordinator – Front‑End Store Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant portfolio that spans apparel, home furnishings, and lifestyle products, brighthush has built a reputation for innovation, customer obsession, and a culture that values diversity, collaboration, and continuous learning. As a Fortune 100 company, brighthush operates in more than 30 countries, employing over 70,000 people worldwide. Our mission is simple: to provide exceptional value to our customers while empowering our associates to grow, thrive, and make a lasting impact.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that thrives on creativity, teamwork, and a shared commitment to excellence. Whether you’re working in one of our bustling retail stores, a state‑of‑the‑art distribution center, or a strategic corporate office, you’ll find abundant opportunities to learn, innovate, and advance your career. We celebrate individuality, encourage new ideas, and reward performance with competitive pay, comprehensive benefits, and a supportive work environment that nurtures both personal and professional growth.

Position Overview

The Customer Experience Coordinator is a pivotal role that bridges frontline operations with strategic customer engagement. You will lead a team of associates in delivering a seamless, personalized shopping experience, while championing loyalty programs, safety, and operational excellence. This role requires a blend of leadership, communication, and problem‑solving skills, and offers a clear pathway to higher management positions within brighthush.

Key Responsibilities

• Lead, coach, and inspire a team of front‑end associates to consistently deliver outstanding customer service.
• Model exemplary customer interactions, ensuring every guest feels welcomed, valued, and understood.
• Oversee daily store operations, including register assignments, POS coverage, and break scheduling, to maintain optimal staffing levels.
• Facilitate the training and development of associates on front‑end principles, product knowledge, and loyalty program promotion.
• Address customer concerns and resolve issues promptly, turning challenges into opportunities for customer delight.
• Collaborate with store management to align daily activities with the store plan, prioritizing tasks to meet sales and service goals.
• Communicate clearly and effectively with both management and associates, providing progress updates and constructive feedback.
• Ensure strict adherence to all labor laws, company policies, and safety procedures.
• Promote credit and loyalty programs, driving enrollment and usage to enhance customer lifetime value.
• Support store shrink reduction initiatives and participate in loss prevention activities.
• Maintain a clean, organized, and safe store environment that reflects brighthush’s brand standards.
• Perform additional duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Demonstrated ability to multitask and manage competing priorities in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing directions and unexpected situations, maintaining composure under pressure.
• Team player who collaborates effectively with peers and supervisors.
• Proven ability to train and mentor others, fostering a culture of continuous improvement.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of POS systems and cash handling procedures.
• Background in loss prevention or safety compliance.
• Previous exposure to brighthush’s brand culture and customer service standards.
• Strong analytical skills to interpret sales data and adjust strategies accordingly.

Skills & Competencies

• Leadership: Inspire and guide associates to achieve high performance.
• Customer Focus: Anticipate and exceed customer expectations.
• Communication: Convey information clearly and persuasively to diverse audiences.
• Problem Solving: Resolve conflicts and challenges efficiently.
• Time Management: Prioritize tasks and meet deadlines in a dynamic setting.
• Adaptability: Thrive in a constantly evolving retail landscape.
• Integrity: Uphold honesty, confidentiality, and ethical standards.
• Collaboration: Work seamlessly with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store manager or regional roles.
• Mentorship from seasoned leaders who share insights and best practices.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Opportunities to lead special projects, such as store redesigns or community outreach programs.
• Access to brighthush’s internal learning platform, featuring courses on customer service excellence, sales techniques, and leadership fundamentals.

Work Environment & Company Culture

brighthush fosters an inclusive, energetic, and collaborative atmosphere. Our core values—customer obsession, teamwork, integrity, and innovation—guide every decision and interaction. You’ll find:

• A supportive team that celebrates successes and learns from challenges.
• Open communication channels, from daily huddles to town‑hall meetings.
• Recognition programs that reward outstanding performance and creativity.
• Commitment to diversity and inclusion, ensuring every voice is heard.
• Employee resource groups that promote community, wellness, and professional development.

Compensation & Benefits

While the starting pay range for this role is $16.00 to $16.50 per hour, actual compensation is influenced by your skills, experience, and performance. In addition to competitive wages, brighthush offers:

• Comprehensive health, dental, and vision plans.
• 401(k) retirement savings with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise, cell phones, and childcare services.
• Wellness programs, including smoking cessation and mental health resources.
• Life and disability insurance options.
• Professional development funds and tuition reimbursement.
• Employee referral bonuses and recognition awards.
• Flexible work arrangements where applicable.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Join brighthush and become part of a team that values innovation, collaboration, and excellence. Click the link below to submit your application and take the first step toward an exciting future with brighthush.

Apply to this job

Location & Contact

Store: USA brighthush Store 0281 Sudbury MA Address: 437 Boston Post Road, Sudbury, MA 01776

We look forward to welcoming you to the brighthush family, where your passion for customer service and leadership will shine. Apply today and help us continue to set the standard for exceptional retail experiences worldwide.