Experienced Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion (Full‑Time, Flexible Hours)

About brighthush and the Retail Experience Revolution

At brighthush, we’re redefining the way people shop by blending timeless style with unbeatable value. As the world’s leading off‑price retailer, we operate a vibrant network of stores across the United States, each a destination for shoppers seeking quality and savings. Our culture is built on diversity, collaboration, and a relentless focus on customer delight. Every day presents new opportunities to learn, grow, and make a tangible impact on the lives of our customers and teammates.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• A dynamic, inclusive workplace where every voice is heard and every idea is valued.
• Access to continuous learning and development programs that help you advance from associate to leader.
• A competitive compensation package that rewards performance and dedication.
• Comprehensive benefits and perks designed to support your health, well‑being, and future.
• Opportunities to shape the customer experience and drive loyalty across our entire retail ecosystem.

Key Responsibilities

As the Customer Experience Coordinator, you will be the heartbeat of our front‑end operations, ensuring every customer interaction is memorable and every associate is empowered to deliver excellence.

• Lead a high‑performing team of associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Model and promote a culture of honesty, integrity, and confidentiality in all customer and associate interactions.
• Train, mentor, and coach associates on front‑end principles, personalized service, and loyalty program promotion.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Address customer concerns promptly, turning potential issues into opportunities for delight.
• Collaborate with store management to align associate activities with the store plan and prioritize tasks effectively.
• Communicate progress, challenges, and successes to management and teammates with clarity and professionalism.
• Support store shrink reduction initiatives and safety programs, ensuring compliance with all policies and procedures.
• Promote credit and loyalty programs, driving enrollment and usage to enhance customer lifetime value.
• Participate in ongoing store improvement projects and other duties as assigned.

Essential Qualifications

We’re looking for a seasoned retail professional who brings both experience and a passion for customer service.

• Minimum 1 year of retail experience with at least 6 months of leadership or supervisory experience.
• Strong understanding of merchandising techniques and the ability to translate visual standards into actionable tasks.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Demonstrated ability to adapt quickly to changing priorities and unexpected situations.
• Proven track record of training and developing team members to achieve high performance.
• Availability to work a flexible schedule, including nights and weekends, to meet store needs.
• Commitment to fostering a safe, inclusive, and customer‑centric environment.

Preferred Qualifications & Competencies

While not mandatory, the following will set you apart:

• Experience with loyalty program management and enrollment strategies.
• Knowledge of POS systems and retail analytics tools.
• Strong leadership presence and the ability to inspire a team in a fast‑paced environment.
• Proficiency in multiple languages, enhancing our ability to serve a diverse customer base.
• Background in safety compliance and store shrink reduction initiatives.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Structured leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, visual design, and inventory management.
• Mentorship from senior leaders who are committed to your professional growth.
• Access to internal job boards and relocation assistance for career advancement.
• Regular performance reviews and goal‑setting sessions to keep you on track.

Work Environment & Company Culture

Our stores are more than just retail spaces—they’re community hubs where customers feel welcomed and valued. As a Customer Experience Coordinator, you’ll be at the center of this vibrant ecosystem, collaborating with teammates across departments to create a seamless shopping journey. Our culture is defined by:

• Respect for individuality and a commitment to diversity and inclusion.
• Open communication channels that encourage feedback and continuous improvement.
• A focus on work‑life balance, with flexible scheduling and supportive policies.
• Recognition programs that celebrate achievements and milestones.
• Community outreach initiatives that allow employees to give back.

Compensation & Benefits

We offer a competitive starting pay range of $15.00 to $15.50 per hour, with potential for overtime and performance bonuses. In addition to base pay, you’ll enjoy a comprehensive benefits package that may include:

• Health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise, cell phone plans, and childcare services.
• Life and disability insurance options.
• Employee assistance programs and wellness resources.
• Scholarship and adoption assistance programs for eligible employees.
• Auto and home insurance discounts through our partner credit union.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role.

Join us in creating unforgettable shopping moments and building a brighter future for our customers and teammates alike.

Contact & Location

Location: 980 Fairplain Drive, Benton Harbor, MI (brighthush Store 0004)

For more information or to discuss your application, please reach out to the brighthush recruitment team.