Dynamic Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending timeless style with unbeatable value. As a Fortune 100 leader, brighthush operates a global network of stores, distribution centers, and home offices that serve millions of shoppers every year. Our culture is built on diversity, collaboration, and a relentless focus on personal and professional growth. Whether you’re stepping into a bustling storefront, a high‑volume distribution hub, or a strategic headquarters, you’ll find a community that celebrates curiosity, embraces innovation, and rewards excellence.

Why brighthush?

Working at brighthush means you’ll be part of a company that’s not only a retail powerhouse but also a catalyst for positive change. We invest in our people through continuous learning, mentorship, and a clear career ladder that spans from entry‑level roles to senior leadership. Our commitment to employee well‑being is reflected in a comprehensive benefits package, flexible scheduling, and a supportive work environment that values work‑life balance.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You’ll lead a team of Associates, ensuring every customer interaction is seamless, courteous, and memorable. Your role will blend people management, operational oversight, and a passion for loyalty programs, all while maintaining a clean, organized, and safe store environment.

Key Responsibilities

• Team Leadership & Development: Mentor and coach front‑end Associates, fostering a culture of excellence and continuous improvement.
• Customer Service Excellence: Model outstanding customer service, engage with shoppers, and resolve concerns promptly to guarantee a positive experience.
• Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and ensure Associates adhere to store plans and priorities.
• Loyalty Program Promotion: Drive enrollment and usage of brighthush loyalty programs, educating customers on benefits and rewards.
• Store Presentation & Safety: Maintain a clean, organized, and safe store environment, supporting shrink reduction initiatives and safety protocols.
• Communication & Collaboration: Provide accurate updates to management, facilitate cross‑functional communication, and deliver constructive feedback.
• Compliance & Policies: Enforce labor laws, company policies, and procedures, ensuring a compliant and ethical workplace.
• Continuous Improvement: Identify opportunities for process enhancements, share best practices, and support store performance goals.
• Additional Duties: Perform any other responsibilities as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for building rapport with customers and team members.
• Adaptability to changing priorities, unexpected situations, and dynamic store environments.
• Team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional teams.
• Commitment to training and developing Associates to elevate store performance.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in promoting loyalty or membership programs.
• Knowledge of safety and shrink reduction strategies.
• Previous experience in a high‑volume retail environment.
• Demonstrated ability to analyze performance metrics and implement corrective actions.

Skills & Competencies

• Leadership & Coaching: Inspire and develop Associates, fostering a culture of accountability and growth.
• Customer‑Centric Mindset: Anticipate customer needs, personalize interactions, and exceed expectations.
• Operational Excellence: Manage daily store operations, ensuring efficiency and compliance.
• Analytical Thinking: Interpret sales data, identify trends, and recommend actionable improvements.
• Communication: Convey information clearly, listen actively, and provide constructive feedback.
• Problem‑Solving: Resolve customer issues swiftly, turning challenges into opportunities for loyalty.
• Adaptability: Thrive in a dynamic environment, adjusting priorities as needed.
• Integrity & Ethics: Uphold honesty, confidentiality, and compliance with all policies.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limitless. Starting as a Customer Experience Coordinator, you’ll gain exposure to front‑end operations, merchandising, and customer loyalty initiatives—skills that are highly transferable across the organization. Potential next steps include:

• Senior Customer Experience Manager
• Store Operations Manager
• Regional Retail Manager
• Training & Development Lead
• Retail Strategy Analyst

We support your growth through formal training programs, mentorship from senior leaders, and access to industry conferences and workshops. Whether you aspire to lead a store, shape corporate strategy, or innovate retail technology, brighthush provides the resources and guidance to help you succeed.

Work Environment & Culture

Our stores are more than retail spaces—they’re vibrant communities where creativity, teamwork, and customer delight converge. At brighthush, you’ll experience:

• A collaborative culture that values diverse perspectives and encourages open dialogue.
• Inclusive hiring practices that celebrate differences and promote equity.
• Employee recognition programs that celebrate achievements and milestones.
• Opportunities to contribute to sustainability initiatives and community outreach.
• A supportive environment that prioritizes mental and physical well‑being.

Compensation & Benefits

While the starting hourly rate for this role ranges from $17.94 to $18.44, your total compensation package will include:

• Competitive base salary commensurate with experience and performance.
• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and paid parental leave.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Discounts on childcare, pet care, and legal services.
• Access to a credit union and financial planning tools.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

How to Apply

Ready to elevate the customer experience and grow your career at brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this job at brighthush

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.