Dynamic Customer Experience Coordinator – Front‑Line Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to redefining the shopping experience through innovation, sustainability, and an unwavering focus on customer delight.

Our culture is built on diversity, collaboration, and continuous learning. We empower every team member to bring their authentic self to work, fostering an environment where ideas flourish and careers thrive. As a Fortune 100 company, brighthush offers a dynamic workplace that blends fast‑paced retail operations with cutting‑edge technology and a strong emphasis on employee development.

Why This Role Matters

As a Customer Experience Coordinator, you will be the heartbeat of our store’s front‑line operations. You’ll lead a team of Associates, ensuring that every customer interaction is seamless, personalized, and memorable. Your leadership will directly influence customer satisfaction scores, loyalty program enrollment, and overall store performance. In this role, you’ll have the opportunity to shape the customer journey, mentor emerging talent, and drive initiatives that elevate the brighthush brand.

Key Responsibilities

• Team Leadership & Development: Manage and mentor a diverse group of front‑line Associates, fostering a culture of excellence, accountability, and continuous improvement.
• Customer Experience Excellence: Lead by example, engaging with shoppers, resolving concerns swiftly, and promoting loyalty programs to enhance repeat business.
• Operational Oversight: Assign registers, coordinate breaks, and ensure POS coverage aligns with store traffic patterns and staffing needs.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Training & Coaching: Design and deliver training modules on customer service best practices, merchandising techniques, and loyalty program benefits.
• Performance Management: Set clear expectations, provide constructive feedback, and recognize outstanding performance to motivate the team.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols to protect both employees and customers.
• Data‑Driven Decision Making: Analyze sales and customer feedback metrics to identify trends, recommend improvements, and report findings to senior management.
• Shrink & Loss Prevention: Collaborate with loss prevention teams to meet store shrink reduction goals and maintain inventory integrity.
• Cross‑Functional Collaboration: Partner with merchandising, marketing, and operations teams to align store initiatives with corporate objectives.
• Continuous Improvement: Champion process enhancements that streamline operations, improve customer flow, and increase sales.

Essential Qualifications

• Minimum of 1 year retail experience, with at least 6 months in a supervisory or leadership capacity.
• Proven ability to manage and motivate a team in a fast‑paced retail environment.
• Strong communication skills, both verbal and written, with a keen attention to detail.
• Excellent problem‑solving skills and the ability to adapt quickly to changing priorities.
• Proficiency in POS systems and basic data analysis (Excel or equivalent).
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and customer retention strategies.
• Background in merchandising and visual presentation.
• Knowledge of labor regulations and compliance requirements.
• Prior exposure to loss prevention and shrink reduction initiatives.
• Leadership training or certification (e.g., Retail Management, Customer Service Excellence).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Leadership & Influence: Ability to inspire, coach, and develop team members while driving results.
• Analytical Thinking: Comfortable interpreting sales data, customer feedback, and operational metrics.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Organizational Agility: Skilled at juggling multiple tasks, prioritizing effectively, and meeting deadlines.
• Technology Savvy: Comfortable using retail technology platforms, POS systems, and basic office software.
• Adaptability: Thrives in a dynamic environment and responds positively to change.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to a range of professional development programs, including:

• Leadership Academy – a structured curriculum designed to build managerial skills and strategic thinking.
• Mentorship Programs – pairing you with senior leaders for guidance and career planning.
• Cross‑Functional Rotations – opportunities to work in merchandising, marketing, or operations to broaden your skill set.
• Continuous Learning – access to online courses, workshops, and industry conferences.
• Performance‑Based Advancement – clear pathways to higher roles such as Store Manager, District Manager, or Corporate Manager.

Our commitment to your growth means you’ll never feel stagnant. Whether you aspire to lead a store, manage a district, or transition into a corporate role, brighthush provides the resources and support to make it happen.

Work Environment & Culture

brighthush offers a vibrant, inclusive, and collaborative work environment where every voice matters. Our stores are more than retail spaces; they’re community hubs where employees enjoy:

• Team‑Building Events – from holiday parties to community service days.
• Employee Recognition Programs – celebrating milestones, achievements, and exceptional service.
• Open Communication Channels – regular town halls, feedback surveys, and an open‑door policy with leadership.
• Inclusive Policies – a zero‑tolerance stance on discrimination, with robust support for diversity and inclusion.
• Work‑Life Balance – flexible scheduling, paid time off, and family‑friendly policies.

Compensation & Benefits

While the starting hourly rate for this role ranges from $15.00 to $15.50, actual compensation is influenced by your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Health, Dental, and Vision Insurance – with options for family coverage.
• 401(k) Retirement Plan – with company match for eligible employees.
• Paid Time Off – holidays, vacation, sick leave, and parental leave.
• Employee Discounts – exclusive savings on brighthush merchandise.
• Wellness Programs – including Employee Assistance Programs, fitness subsidies, and mental health resources.
• Professional Development Stipends – for courses, certifications, and conferences.
• Additional Perks – such as childcare support, pet insurance, and auto/home insurance discounts.

Benefits are subject to eligibility criteria and may evolve over time. For detailed information, please consult the brighthush benefits portal or speak with your HR representative.

How to Apply

Ready to elevate your career and make a tangible impact on customer satisfaction? Click the link below to submit your application and join the brighthush family:

Apply To This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.

Join brighthush Today

As a Customer Experience Coordinator, you’ll be at the forefront of delivering the brighthush promise to every shopper who walks through our doors. Your leadership will shape the customer journey, inspire your team, and drive the store’s success. If you’re passionate about retail, customer service, and leading high‑performing teams, we want to hear from you.

Take the next step in your career—apply now and become a vital part of the brighthush story.