Dynamic Customer Experience Coordinator Supervisor – Retail Excellence, Team Leadership, and Loyalty Program Champion

About brighthush and the Retail Experience

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant network of stores, distribution centers, and corporate hubs, brighthush empowers employees to grow, innovate, and make a real impact on shoppers’ lives. Our culture is built on diversity, collaboration, and a relentless focus on customer delight. As a Customer Experience Coordinator Supervisor, you’ll be at the heart of this mission, guiding a frontline team to create memorable, personalized shopping moments while driving business results.

Why This Role Matters

In a retail environment where every interaction can turn a casual shopper into a loyal advocate, the Customer Experience Coordinator Supervisor plays a pivotal role. You’ll lead by example, ensuring that every associate embodies brighthush’s commitment to service excellence, safety, and operational efficiency. Your influence will shape the store’s atmosphere, boost sales through loyalty programs, and reinforce brighthush’s reputation as the go‑to destination for value‑conscious shoppers.

Key Responsibilities

• Front‑of‑House Leadership: Oversee a team of associates at the register and customer service desk, ensuring prompt, courteous, and personalized service.
• Customer Experience Champion: Model outstanding customer service, engage shoppers, and promote loyalty programs such as the brighthush Rewards Club.
• Training & Development: Design and deliver onboarding and ongoing coaching sessions focused on merchandising, POS proficiency, and customer engagement techniques.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to real‑time POS coverage needs to maintain seamless store operations.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive outcomes and reinforcing brand trust.
• Operational Excellence: Ensure associates execute tasks in line with the store plan, prioritize activities, and maintain a clean, organized environment.
• Communication & Reporting: Provide accurate updates to management, set clear priorities, and share progress on key metrics.
• Performance Feedback: Deliver constructive feedback, recognize achievements, and foster a culture of continuous improvement.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols, promoting a secure environment for staff and shoppers alike.
• Program Promotion: Drive adoption of credit and loyalty programs, supporting sales and customer retention goals.
• Shrink & Loss Prevention: Participate in initiatives to reduce shrinkage, ensuring inventory integrity and profitability.
• Team Collaboration: Partner with store management to identify training needs, refine processes, and elevate overall performance.
• Additional Duties: Undertake any other responsibilities assigned by management to support store success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising principles and the ability to translate them into actionable store strategies.
• Demonstrated ability to multitask in a fast‑paced environment, balancing customer service, training, and operational duties.
• Excellent verbal and written communication skills, with a keen eye for detail.
• Adaptability to changing priorities and unexpected situations, maintaining composure under pressure.
• Team‑player mindset, collaborating effectively with peers, associates, and senior leadership.
• Proficiency in POS systems and basic data entry; experience with brighthush’s retail technology stack is a plus.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.
• Availability for a flexible schedule, including evenings, weekends, and occasional holidays.

Preferred Qualifications

• Experience managing a high‑volume retail environment with diverse product lines.
• Background in coaching or mentoring associates, with measurable improvements in performance metrics.
• Knowledge of loss prevention techniques and store shrink reduction strategies.
• Familiarity with loyalty program enrollment and upselling tactics.
• Leadership training or certification in retail management.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership & Influence: Ability to inspire and guide a diverse team.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Problem‑Solving: Resolve issues quickly while maintaining a positive atmosphere.
• Communication: Clear, concise, and persuasive in all interactions.
• Time Management: Prioritize tasks effectively in a dynamic setting.
• Adaptability: Thrive amid change and ambiguity.
• Integrity & Ethics: Uphold confidentiality and ethical standards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator Supervisor, you’ll gain exposure to:

• Advanced leadership training programs that prepare you for higher management roles.
• Cross‑functional projects that broaden your understanding of merchandising, inventory, and marketing.
• Mentorship from senior leaders who share insights on strategic retail operations.
• Opportunities to lead store‑wide initiatives, such as seasonal promotions or community outreach events.
• Access to a robust learning portal featuring courses on customer service excellence, data analytics, and retail technology.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and energetic workplace. You’ll find:

• A supportive team that values open communication and mutual respect.
• Regular team‑building activities, from in‑store contests to community volunteer days.
• Recognition programs that celebrate both individual and team achievements.
• A culture that encourages innovation, allowing you to propose and implement new ideas that enhance the customer journey.
• Commitment to employee well‑being, with initiatives such as wellness programs, flexible scheduling, and a focus on work‑life balance.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $17.50 to $18.00, your actual compensation will reflect your experience, skills, and performance. In addition to a competitive base salary, brighthush offers:

• Comprehensive benefits package including medical, dental, vision, and health savings accounts.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee discount program across all brighthush stores and online platforms.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program (EAP) for mental health and well‑being support.
• Access to a corporate credit union and insurance options for life, disability, and auto/home.
• Specialized perks such as childcare assistance, pet insurance, and adoption support.
• Referral bonuses for bringing talented friends and family into the brighthush family.

How to Apply

If you’re ready to lead a passionate team, elevate the customer experience, and grow your career within a dynamic retail environment, we invite you to apply today. Click the link below to submit your application and join the brighthush family.