Experienced Customer Experience Coordinator – Retail Front‑End Leadership, Loyalty Program Champion, and Store Operations Specialist

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant network of stores across North America, Europe, and Asia, brighthush empowers shoppers to discover great value while enjoying an exceptional in‑store experience. Our mission is simple: to make every customer feel welcomed, respected, and rewarded. We believe that a positive customer experience starts with a culture of integrity, teamwork, and continuous learning.

As a member of the brighthush family, you’ll join a diverse, collaborative team that thrives on innovation and customer‑centric thinking. Whether you’re working in one of our bustling distribution centers or a flagship retail location, you’ll find abundant opportunities to grow, learn, and make a real impact on the lives of our shoppers.

Key Responsibilities

• Lead Front‑End Operations: Oversee a high‑performing team of Associates at the front of the store, ensuring prompt, courteous service and a seamless checkout experience.
• Champion Loyalty Programs: Promote and educate customers on brighthush’s loyalty initiatives, driving enrollment and repeat visits.
• Model Exceptional Service: Engage with every customer, embodying the brand’s values of honesty, integrity, and respect.
• Maintain Store Excellence: Keep the sales floor clean, organized, and visually appealing, aligning with the latest merchandising standards.
• Train & Mentor: Develop Associates through hands‑on coaching, role‑playing, and constructive feedback, fostering a culture of continuous improvement.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to POS coverage needs to maintain optimal staffing levels.
• Resolve Customer Issues: Address concerns swiftly and professionally, turning challenges into opportunities for customer delight.
• Execute Store Plans: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily goals.
• Communicate Effectively: Provide clear, timely updates to management and Associates, setting priorities and celebrating successes.
• Uphold Policies & Compliance: Enforce labor laws, company policies, and safety procedures, maintaining a safe and compliant work environment.
• Support Shrink Reduction: Participate in initiatives that reduce shrinkage, protecting inventory and profitability.
• Promote Safety Awareness: Lead by example in safety practices, ensuring a secure environment for both customers and staff.
• Additional Duties: Perform other tasks as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced, dynamic environment.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mentality, collaborating seamlessly with peers and supervisors.
• Proven ability to train and develop others, fostering a culture of growth.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in loyalty program management or customer retention strategies.
• Knowledge of safety regulations and best practices in a retail setting.
• Previous exposure to a multi‑store or regional retail environment.
• Demonstrated success in achieving or exceeding sales and customer satisfaction metrics.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences that exceed expectations.
• Leadership Presence: Ability to inspire, motivate, and guide Associates toward shared goals.
• Analytical Thinking: Use data and insights to drive decisions and improve performance.
• Problem‑Solving: Resolve issues quickly, turning challenges into opportunities for growth.
• Communication: Articulate ideas clearly, both verbally and in writing, across all levels of the organization.
• Time Management: Prioritize tasks effectively, ensuring critical responsibilities are met on schedule.
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